Alternatives to Oreka TR

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Business Phone system that doesn't require heavy wiring or hardware. Zadarma offers VoIP and Cloud PBX, CRM, website widgets and integration with top CRM systems. Virtual phone numbers in 100 countries around the globe are available for as low as $2 per month.

CallCabinet is an award-winning SaaS solution that records every audio, video and screen interaction regardless of where and when it happens. Simplify compliance, quality assurance and business intelligence with this certified solution for the world’s most popular unified communications platforms including Microsoft Teams, Cisco, Zoom and many more. Accurately record desktop phones, softphones, cell phones or any combination. Whether on-premise, cloud or hybrid, CallCabinet securely stores recordings using military-grade 256-bit AES encryption. Storage is unlimited and recording data is accessible 24/7 through its five nines (99.999%) uptime. Comprehensive searching and filtering functionality allow users to search, sort and locate calls simply and effectively. Flexible pricing packages enable enterprises to scale with growth. Every plan includes: Unlimited recordings and storage 256-bit AES rotating encryption Redundancy (local and geographical) Unified location data sovereignty Custom retention policies Multi-factor authentication Granular user-based permissions Call playback Call flagging Searchable call tagging Call notes Agent and team grouping capabilities Basic API support Multi-language support

Close is the top CRM for small businesses and startups looking to win more deals in less time. Your team can communicate with prospects or customers in one place using built-in SMS, email, and calling. It's an all-in-one platform that you can use as a standalone tool without the need for any additional sales email tools or calling products. Close is cloud-based and affordable. It's also easy to use and has straight-forward pricing. This makes it a great fit for small and medium-sized businesses. Plans start at $49//month. Close was designed to make salespeople as efficient as possible. With just one click, you can make and receive calls. All calls are automatically logged (no need to enter any data manually!). The phone rings and leads activity information is displayed immediately. This means that you always have the data you need! Support is available via email, phone, FAQ documentation online, and a self service knowledge base.

CASH+ is simple to use, which saves you time and energy. Recording line side audio on Analog, PRI, or SIP lines. It's easy to locate specific calls using a variety criteria. Automated reporting ensures that you get what you need quickly. Check out the demo to see it for yourself.

Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics. Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center. Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan. Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.

800response offers a complete lead generation, lead tracking and customer interactions analytics solution to manage top of the funnel lead generating practices. It provides focused tracking and targeted lead nurturing with customer profile data, interaction analytics, and targeted tracking. We help businesses of all sizes, from small businesses to medium-sized businesses, to multi-location franchise systems and dealer networks, and contact centres, increase and optimize customer acquisitions and interactions. We also track and monitor campaign performance and monitor customer experience.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

You can optimize customer's online journey just as you can for phone calls. Our Call Analytics solution allows you to make real-time improvements in your marketing campaigns. Our AI-enabled solution can analyze conversations, spot keywords, and categorize calls. To ensure that calls are answered by the right person, you need to manage call flows. Visually track call conversions across all marketing channels to increase ROI. Also, dive into detailed call metrics and call performance. You will receive instant email notifications whenever your business receives a call. You can customize our platform to match your branding so that your customers have a seamless experience. Unique phone numbers track and follow website visitors during their browsing sessions. You can pinpoint the drop-off point in the buyer's journey to improve the customer experience.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

Tollring's actionable Intelligence will help you transform the customer experience and increase productivity. You'll have the information you need for success with options such as call recording with AI analysis, call analytics, or collaboration analytics. Make decisions that will drive sales and transform the customer experience. Tollring gives you a complete view of all your business communication. This includes call recordings and collaboration data. You can identify trends, measure performance and drive business success on a high-level, and dig deep into the conversations that are important. Unlock opportunities within your communication platform. Our industry-leading solution for call recording ensures that each call is not only recorded and stored securely but also leverages the power AI to provide deep insights and deliver value now and in the future.

Invoca offers businesses the technology, support, and reliability they can’t get anywhere else: • More relevant and actionable analytics: “We are getting more accurate and granular attribution all the way from web analytic data to call tracking data to the CRM in Salesforce.” - SVP of Marketing, Acadia Healthcare • Purpose-built and customizable AI: “The company is always on the cutting-edge of new technological developments, and their Signal AI technology is a true game changer.” - G2 Review • The most robust and easiest-to-implement integrations: “Invoca is an integral part of our tech stack that gives us the 360-degree view of the customer that allows us to deliver the experiences our customers want.” - VP Analytics, eHealth • Unmatched support: “The onboarding and customer success support is the best I've ever experienced with any platform in a marketing tech stack.” - G2 Review

Versadial's Versadial VSLogger recorder combines live team performance dashboards and call recording to give you a powerful tool for workforce optimization and incident recreation. RELIABLE: Can run for years without being attended INNOVATIVE: 2 to 3 major upgrades per annum and custom development INTUITIVE: Fast training time and low total cost of ownership SCALABLE: Record 2-9999 lines COMPATIBLE: Tested with a variety of established manufacturers of PBX.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

FreJun automates your calling and logs your business calls. Click to call and autodial eliminate manual dialing. Make more calls and save time. All calls are recorded and log automatically, which you can use to reference or train in the future. You can improve call pickups by using Google verified calls or True Caller on your FreJun virtual phone number. FreJun analytics can help you track the performance of your team and identify areas that need improvement. No more switching between apps! FreJun can be integrated with your existing workflow tool to organize all of your call data in one place.

Salestrail allows remote sales teams to keep track of sales calls. The solution includes an analytics dashboard and a smartphone application that automatically captures calls data. You can track the data to Salesforce, Salesforce, or any other CRM using our APIs. Setup in 5 minutes - No changes to the way you work Scale your team effortlessly and without hassle - 100% Automatic, 0% Technical Work - Accurate call statistics to support the incentive system

CallSource - Own Every Prospect. CallSource is the most technologically-enabled business performance platform that maximizes our clients' revenues, profits, and brand reputation. CallSource was the first to offer call tracking and has since become a leader in actionable analytics. CallSource provides insights to help clients solve, strategize and implement solutions. CallSource has been recording and analysing over one billion phone calls since 1991. We provide cost-per-lead analysis and sales conversion percentages as well as sales recapture solutions and training and coaching solutions for thousands of businesses across the United States, Canada, and Australia. CallSource is a business that believes in improving the performance and accomplishments both of our clients as well as our employees.

Convirza is the premier platform for enterprise call optimization and call tracking. Convirza combines traditional call tracking with powerful analysis of phone calls. Convirza uses sophisticated algorithms and speech recognition technology to measure lead quality, measure conversions, and take action using fully-baked marketing automation. We assist sophisticated marketers to make better decisions, increase revenue, and improve close rates.

Call tracking software to turbocharge your business. WildJar is a call tracking software that helps businesses achieve great success by reducing customer acquisition costs, increasing revenue 10x, and more. It's time for you to manage your inbound phone leads. Find out which advertising channel caught your customer's attention. Are they calling from a previous call? Is the lead worth it? We can answer all your questions immediately. You can analyze what your staff is saying and do the same for you to make every conversation a positive one. Integrate WildJar call data seamlessly into your preferred platforms to complete customer journeys. WildJar's award winning call tracking and analytics platform will help marketers achieve amazing results. WildJar is the most advanced call tracking and calls intelligence platform, helping marketers and businesses optimize and drive more revenue from inbound phone leads. Recording your phone calls will improve sales effectiveness, and assist with staff training and development.

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

MyOperator is India's largest Call + WhatsApp platform, catering to 15000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. Why MyOperator? MyOperator offers a range of products to boost communication and productivity, including integrated Call + WhatsApp, Cloud Contact Center, Office IVR, toll-free numbers, Campaign Management suite, Multi-store Solution, WhatsApp Business API, and advanced integrations: ✅ 15000+ Brands using Call + Whatsapp to cater to their customers ✅2.5+ Billion Conversations managed through MyOperator platform ✅ Highly rated on Google, G2, and Capterra ✅ 99.9% uptime with multi-geographu redundancy ✅ Automate service through Voice and WhatsApp bots ✅ Build intelligent WhatsApp campaigns/ auromations to engage customers ✅ Run customer service on VoIP-ready Contact Center with WhatsApp

*astTECS IPPBX system is the ideal solution for any business, large or small. *astTECS PBX has all the top-end features at an affordable price and is TEC certified by DoT (Govt of India). *astTECS IPPBX solution allows your business to be flexible, innovative, competitive, and future-ready while reducing telecom expenses. *astTECS Call Center Dialer is an omnichannel contact centre solution that offers advanced features and a real-time dashboard for agent monitoring. Advanced analytics and AI-based call center dialer will improve agent productivity and customer engagement. *astTECS provides a complete call recording solution for your company. *astTECS voice recorder is easy to use and offers advanced features. Integration with any PBX is seamless. Supports ISDN/PRI, IP, analog lines and mobile to record all incoming and outgoing calls.

The preferred call tracking platform for Search, Display, and Print Advertisers. AvidTrak was developed to solve some of the offline conversion tracking issues that our clients were experiencing. Our expertise in PPC advertising and internet advertising means that our call tracking solution is perfect for professionals. You can track phone calls back to all marketing channels, including search, social, display, and print, using AvidTrak's numbers and tracking software. Enterprise Call Tracking - Save big on call tracking costs by using your own numbers and minutes with AvidTrak software. Dynamic Phone Number Insertion can help you determine which PPC keyword is most effective in creating phone calls leads. Conversion Path Report can help you identify which web pages are most popular with your audience and generate calls. Record your calls and listen on any device.

A speech analytics solution that helps businesses extract valuable insights from telephone calls. Speech Analytics: Reduce costs and improve customer service Analyze millions of calls to uncover customer insights and improve your contact center performance in cloud. Analyzing customer calls can reveal more about your business than any other method. Call recordings can provide rich insights into customer satisfaction, customer turnover, competitive intelligence, service issues and agent performance, as well as campaign effectiveness. The sheer volume of calls is overwhelming the contact center's ability manually review and analyze. Manual review can only process a small fraction of calls with uncomplicated analysis. There must be a better way. Verint Speech Analytics can analyze 100% of your recorded calls and transcribe them. This will help you uncover valuable intelligence. Verint uses its unparalleled expertise and experience to continuously drive innovation and improve accuracy.

Contexta360 software uses advanced speech analytics. It can analyze a large number telephone conversations. It automatically determines why customers made contact. You can have live conversations or use automated answering systems. Automated workflows can also be created from gained insights. The user experience can also be improved. Natural language processing and AI are used to analyze customer interactions. C360 uses Speech Analytics and AI to analyze millions of customer conversations across all channels to deliver voice identity, business insights and automation. C360 offers the ability to automatically record conversations, analyse them for compliance, summarise the most important bits, and then integrate it with your CRM records. Find out what your customers want, how you are responding to them, and how your tracking systems perform.

Cogent is an on-premise debt collection system that can also be used for case management. Cogent features include a rules engine, onboarding, document management, calendar management, and other functionalities. Cogent's rules engine provides users with a set predefined rules and conditions that can be used to assess and evaluate data. Cogent's case management functionality allows users to manage case records as well as dates.

3CLogic is a leading cloud contact center platform that modernizes enterprise communications with employees and customers. The solution is built on Amazon Web Services (AWS) and offers advanced and scalable speech-enabled solutions for leading CRMs such as SugarCRM, Microsoft Dynamics, ServiceNow, and SAP. 3CLogic has five continent-wide deployments and a growing client base of Global 2000 clients. It drives digital transformation through improved CX, organizational efficiency, reporting insights, and dynamic IVR, CTI and AI.

Automated call intelligence. Get actionable insights from interactions between your customers and employees. Automate QA processes across all interactions, identify areas where additional agent training is required, and optimize team performance. You can ensure that your business is compliant with privacy and regulatory laws. You can pause/resume calls at your leisure and get alerts about potential compliance issues. Get insights from customer interactions and the tools to improve customer experience and business engagement. You can gain a clear understanding of your customers' needs and sentiments through powerful sentiment analysis, campaign monitoring and topics analysis, segments, and many other tools. Call recording and tagging made easy. CallN makes it easy for you to tag and organize your calls. You can also create custom rules to reduce repetitive tasks.

We are a speech analytics company that uncovers hidden insights from your call recordings. Our AI-driven platform keeps 100% of your customer interactions in the spotlight. Schedule a demo to see what's hidden in your calls. Our proprietary speech and voice analytics platform analyzes 100% of your calls seamlessly. With the power of industry-specific C.I and cutting-edge A.I., you can improve your internal processes and goals. Our recipe for success is yours. We can help you increase conversion, improve NPS, or simply increase call efficiency. We cover every industry, from collections to insurance to sales to banking, and all have their own nuances, language and normalcy. We are committed to optimizing call center management experiences, from the simplest to the most complex.

Callback Tracker is a communications application that offers callbacks, live chats and email. It streamlines customer interactions. Callback Tracker is compatible with all major browsers. Callback Tracker works with any website and installation takes only minutes. You don't need to update your contact information or remember the country codes or call instructions. All communication is handled by one tool. You can receive phone calls, SMS messages, live chat, and email. The dashboard provides a complete overview of all communication, arranged chronologically. You can easily switch between chats, text messages, call logs, and text messages to ensure your customers get the support they need. Callback Tracker allows you to listen to all calls recorded so that you can improve your service and support.

CallView360®, provides all the conversion tracking you need to support your direct response and digital marketing campaigns. CallView360®, an analytics and tracking software, allows you to easily track and report calls and texts to your business using hundreds of data points, AI driven analytics, and customized reports. Highly customized reports allow you to quickly gain insights and calculate ROI. You can use customer behavior data to identify your customers, determine which marketing campaigns are successful, and assess the value of each inbound call or text. View and filter key call tracking data easily. Track and attribute inbound calls instantly. Ask us about instant marketing attribution for your inbound calls and text messages. Are you able to identify the source of your calls? CallView360®, which can insert dynamic tracking numbers into your website, landing page, and print ads, can track calls to their source, helping you identify and report where they are coming from.

INVOX Call Tracking is a great tool to track which marketing channels, keywords and pages are generating the most phone calls. INVOX will track every call and show you which marketing campaign it was. It's all automated, which makes it easy to spot where to optimize. You will know what works and which don't. From the very first day, you will know where to make improvements. Keywords are the keywords that generate organic visits, calls, and sales for you. INVOX allows you to find out which keywords your customer used before making a call. You can see which keywords are working for you, which ones aren't, and what you can do to improve your website. You know exactly what your website does to bring you customers, prospects, and revenue. And you know what to do with it.

Online performance can be turned into tangible results. Real insights are possible with the right data at the right time and in the right format. Telmetrics is a company that helps agencies, direct response marketers, and enterprise-level brands measure, confirm, and improve the effectiveness and efficiency of their digital advertising campaigns and marketing campaigns. Our flexible, customizable, and reliable software manages your inbound calls/text channels. It ensures that every call is accurately measured, qualified, and monitored in a data-secure, spam-protected environment. Telmetrics' call analytics software integrates seamlessly with multiple marketing platforms to empower results driven marketers with detailed call metrics that link offline consumer actions with digital channels.

AVANSER's real time call tracking solution will give you greater control over your business. You can track every inbound call to help you make better decisions, evaluate the effectiveness and ROI your marketing campaigns, and provide real-time business intelligence about internal systems and processes. AVANSER offers a complete suite of tools for call handling, integrations, and analytics.

Ringba is the industry's leading inbound call tracking platform and analytics platform for call centers, professional pay-per call marketers, and businesses. Ringba's real time call routing, ping tree and industry-leading analytics will give you more ROI than any other platform. All without contracts, minimums or overages. Ringba was created to push the boundaries of innovation. Our team is changing the way businesses communicate with consumers and inventing the future voice. Expert AdTech engineers, product designers, marketers. Our priority is your success. Our support engineering team is available to assist you whenever you need it, at no additional cost. No contracts, no price gouging, or feature gatekeeping. You can use what you need. As you grow, we grow. We use the same APIs to create seamless integrations. Ringba is helping digital agencies, pay-per-callers, and global brands dramatically improve their Return On Investment.

Capturi's custom solution will help you reach your full potential. Capturi uses speech analytics and machine-learning to analyze your customer calling recordings and provide insights into how to increase NPS, increase sales, reduce non-valuable calls, and save time on documentation. Get insight into how to increase your NPS, reduce customer calls, and save time on documentation and quality control. Based on your data, you can get e.g. You can gain unique insights into customer's most common questions and your team’s best practices. This will allow you to coach individual customer service employees on an ongoing basis. Qualitative insights into your sales calls can increase your success rate while saving time and ensuring compliance. Learn the selling techniques of your top sellers, ensure that your sales team follows their scripts, and give quick and effective feedback.

You will see a rapid return on your investment through cost savings and improved operational efficiencies, as well as better customer service. With our Call Management System (CMS4), organizations can take control of their telephony expenses and receive detailed analytics on performance. CMS4 provides the information you need, in the format you want, whether you have a small system of a large network. CMS4 can be provisioned as an On-Prem or Cloud service, or as a complete managed service.

Intalk.io, a multi-channel call center software solution in India, is equipped with enterprise-grade communication capabilities. Intalk.io combines all communication channels, including voice, email and SMS. It is centrally managed and manages all customer experience management platforms. Cloud Contact Center Software allows you to have a seamless experience. Our state-of-the art solutions make it easier to manage the workflow. This solution is perfect for those who care about customer experience. Intalk.io makes sure that your customers have a smooth experience when interacting with you. Call center management software that helps you overcome any hurdles and establish stronger customer relationships. A happy customer will spread the word about your product/service and it is the best way to market it. Your business will grow if you are focused on providing a better customer experience.

Software as a Service (SaaS), or cloud-based call centre solutions, is a fundamental shift away from premises-based systems. Castel Call Center as a Service subscription-based model relies on innovative technology for seamless call center communications so agents are able to focus on customer interactions. Our cloud-based solution gives your business the benefit of a state of the art call center that is scalable, reliable, and without the need for capital hardware or software installation. Castel consolidates all of your inbound and/or outbound workflow processes as well as Castel applications into one portal that can be accessed via a single link.

Globitel's SpeechLog call recorder solution allows for comprehensive call recording and can be easily adapted to the unique operational requirements of any call centre. It can be used in virtually any telephony environment including traditional TDM or VoIP. This allows for seamless technology migrations as your business grows. Multi-site call recording and playback capabilities optimize network resources. It allows data center consolidation and transparent and universal access of stored calls, regardless of where they were captured. Globitel's SpeechLog call recorder allows you to choose the architecture to which your call recording system will be deployed. Globitel's SpeechLog Call Recorder solution is highly effective because it offers redundancy and high availability options. This allows you to have 24/7 functionality if you can't afford to fail.

Businesses of all sizes use this feature-rich multi-channel recording, quality monitor and voice analytics solution for compliance, security, and improving service levels. Audio mining and speech to text transcription can unlock customer insight. Smart Interaction Recording, a cloud-based platform that can be used by multiple tenants, provides Telecom Operators with an opportunity to add a range of services. Operators can offer corporate customers regulatory compliant recording in verticals like finance, insurance, and healthcare.

RapportCMS is our competitive edge compared to our competitors. We focus on the intersection of telephony, interaction and the people who answer the calls. This ensures that we create 'human technology' that is designed by and for contact centre practitioners. We understand that call center technology must be equally adept at handling the call after the agent says hello. We are one of the most prominent Contact Centres in the AUNZ Market. We spent over 10 years developing, refining, and improving our technology before releasing it to the market as a SAAS solution. Although most providers view solutions from a telephony standpoint, we recognize that what happens after the agent says hello matters just as much as what happened before.

LiveVox's SpeechIQ is an intuitive speech analytics software that targets remote teams. It automatically scores and monitors customer interactions to give insight into interactions and calls. It uses sentiment and keyword recognition technology to alert you to emerging risks. Advanced filtering capabilities allow you to quickly find calls. SpeechIQ includes advanced search and filtering capabilities that will help you quickly find the calls you need. This system is easy to use and powerful. It provides remote call centers with automation, analytics, and assistance. LiveVox's advanced speech analytics reduces risks, empowers agents and provides insights that could transform your business.

Al Powered InteliConvo® Speech Analytics & Automation Platform now allows businesses to process and analyse 100% of recorded customer conversations.

A service that provides a deep analysis of communication channels, including voice and text. Gain valuable insights into what customers really care about and improve service quality. Get valuable feedback in minutes - we tag the entire dialog to help you identify its key characteristics. Reduce the time spent on analyzing messages and calls records, answer context sensitive questions, and evaluate operators' engagement. Implement a speech-analysis system to take advantage of the capabilities of multiple ML services at once.

PhoneCall is a powerful cloud-based contact center platform that scales seamlessly to meet the needs of telemarketing and lead generation businesses. All-in-one software includes an AI-driven Intelligent Dialer and 3 years of recording storage, text-to-speech technology, click-to-talk, and even a 1-Click compliance feature to ensure your business runs smoothly. Owners and business managers will never be far from their operations with multi-device capabilities. The entire platform can even go mobile on iOS or Android devices.

A call center needs to be able to monitor its staff effectively. Manual monitoring can be labor-intensive and inefficient. Call analytics programs require a large financial investment and technical support. ICAP®, (Integrated Call Analytics Platform), offers AI-powered call monitoring at a significantly lower price than the competition. We have partnered with CallMiner to create a speech analytics platform that automatically monitors every call and scores it objectively. This gives us deep insight into the calls that are most important and dramatically reduces the need for internal monitoring. ICAP's innovative features can transform your call center by increasing productivity, decreasing costs, and providing cutting-edge technology for companies of all sizes. ICAP®, when combined with our call monitoring KPO eliminates the need for an internal team. Provides performance metrics automatically to supervisors, managers, and agents.

Edigin has developed call recording solutions and quality monitoring solutions that can be used with the vast majority of communication systems today. The SVRX recording solution integrates seamlessly with communication systems to capture all communications and call details. Our solution is compatible with both redundant and multi-site distributed environments. Our solution includes screen capture and agent evaluation. We also provide customizable report analytics. Alcatel and Ascom, Aspect. Avaya. Bosch, Cisco. EADS. eON. Ericsson. Fujitsu. Intertel. LG. Mitel. NEC. Nitsuko. Nortel. Panasonic. Philips. Realtis. Rockwell. Samsung. Selta. Siemens. ShoreTel. Tadiran. Telrad. The SVRX supports passive tap of T1/E1 trunks and analog stations, digital stations for those systems, analog stations, and port mirroring-based recording of VoIP. VoIP supported protocols include: Cisco Skinny, H.323, MGCP, SIP stations, SIP trunks, etc.