Alternatives to Customer Happiness Index

Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.

FROGED is a product success platform that helps companies improve their onboarding, provide proactive customer support and increase retention. It was designed by SaaS for SaaS to nurture customers throughout their entire lifecycle resulting in reduced churn and higher engagement. Using customer behavior segmentation, you can personalize the customer experience with product flows, knowledge base, email campaigns, in-app messages, a custom widget, live chat and more. You can also create A/B testing, NPS surveys and retargeting campaigns. Put your CS team and agents in the drive seat with the ability to manage customer conversations, contact behavior and attributes in one place. Our tech stack is adaptable with over 2K+ integrations including WhatsApp, Jira, Google, Zapier, Segment, Twilio, Facebook Messenger to name a few. Explore FROGED's limitless possibilities with a 7-Day FREE TRIAL today.

Gartner has recognized Alterna CX as one of the top 3% CX software vendors worldwide. Our AI-based solution simplifies, simplifies and organizes all the increasingly complex CX signals generated via customer interactions, such as surveys, complaints, social and online conversations, and other communications. Alterna CX provides an AI-based solution that simplifies, organizes, and streamlines all the increasingly complex CX signals generated via customer interactions, such as surveys, complaints, social media and digital conversations. Our machine learning technology tracks and organizes the data and alerts customers to potential problems, opportunities, or issues that should be monitored by customer service professionals. Our technology is user-friendly and reduces the amount of screening and sorting work. It also flags the factors that are most important for customer satisfaction and loyalty.

CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI.

Predictive Customer Insights Platform seamlessly combines quantitative and qualitative data, offering Zero Party Data insights and code-free simplicity. Discover a better way to understand the behavior of your customers. Pre-built connectors, and 100+ integrations are available. ConvertML is available for free.

Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively. Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share. Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction. AI-based recommendations will bring you the most important issues. Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share. Monitor and discover trends in customer satisfaction with a customizable dashboard. Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.

Every day, millions leave reviews about products they love, hate or wish they could alter. With a wide range of products, from everyday FMCG to high-end purchases, as well as multiple price points and variations within product lines, accurate business information can be difficult, time-consuming and expensive. How can you get the insights that you need without spending thousands of dollars and millions of hours analysing data? Wonderflow's advanced predictive analytics is the answer. Wonderflow's market-leading language analysis, data point integration, and generative AI capabilities help you unlock the potential of VoC (Voice of the Customer), and get instant results that will help you make data driven decisions. We analyze hundreds of millions reviews from over 10 million products in order to identify your products' pain-points, compare you with competitors, and get detailed insights into drivers of satisfaction.

You can respond to customer perceptions quicker than ever before. Find and rank the top brand drivers. Brand equity is a competitive advantage. Find emerging trends in your industry. Make sure your marketing and positioning are in line with the latest trends. Discover your customer beliefs. Talking their language can strike a chord and make a lasting impression. Artificial Intelligence helps you to understand how customer perceptions can impact your brand.

Your teams can fight customer churn and identify growth opportunities by providing the data they need. You can take the right actions at the right moment, wherever your customers may be. You have products that can be used at every stage of customer care, including digital and in-location. This will allow you to increase the impact of your CX program throughout the organization. You can meet your customers right where they are, and get real-time feedback at the most important moments. You'll have a complete picture of your customers' thoughts and feelings thanks to multiple data sources and channels that all feed into the same platform. Reptrics integrate survey tool allows customers to give feedback and measure satisfaction with your products or businesses using today's most popular surveys. Reptrics automatically recommends the correct actions to the appropriate teams in the tools they are using, so they can take steps to improve customer satisfaction.

Konnect's Listening tool allows you to listen to conversations from millions upon millions of social media channels and web sources. You can learn what customers have to say about you, your competitors, the segment, and how your campaigns are performing. You shouldn't miss a single conversation on the internet or social media that is important to you. Engage with customers on the platforms that they prefer. Use advanced workflows and CRM tools to ensure the right conversations are assigned to the right people, reduce turnaround times, and measure all of your actions. Konnect Insights Social CRM makes your customers happier. Beautiful dashboards and BI tools will give you insight into how you are perceived online and on social media. Know your share of voice, sentiment and media type. You can also get insights on social platform analytics for brand, competition and turnaround time reports.

Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients.

Listening to and acting on customer feedback can improve customer experience. You can measure NPS (Net Promoter Score), CSAT and CES, or ask your questions. You can run a survey once, set up recurring surveys, or collect transactional feedback. You can easily gather employee insights at scale, and share one-click reports to your team. Run Candidate Experience, Employee Satisfaction, Training Evaluation, Knowledge tests and many more. Enhance the UX and features of your website or app. You can launch website surveys without IT involvement and get answers to your product questions within a few hours of deployment. Validate your product or service ideas, gain insights about your target audience, and get feedback on your ideas. Advanced segmentation allows you to dig deeper. Voting, knowledge tests and psychological assessments. Surveys for educational or healthcare purposes. Startquestion can help you with every aspect of your project.

Qualtrics' XM for Customer experience is the world's most flexible marketing platform to improve customer experience strategies. Qualtrics XM Customer Experience focuses on helping businesses increase customer loyalty and reduce customer churn. The platform provides tools to measure customer experience, establish baselines, predict customer trends and track progress in relation to baselines. Qualtrics XM Customer Experience is the most agile platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve each touchpoint along the journey of the customer. Qualtrics for Customer Experience helps companies create conversations with their customers, measure their experiences across touch-points and predict key experience factors. It also drives action throughout the organization.

GiniMachine, an AI-based solution to automated decision making, is called GiniMachine. It uses advanced machine learning algorithms and historical data from companies to create high-performing scoring models. It can be used to score credit, collect, or apply, expand marketing (churn prediction), as well as sales (cross-sell, upsell) opportunities. The system uses a customized implementation of the decision tree ensemble technique, augmented with a set Heuristics for preliminary data processing. GiniMachine provides models for building and supplying. They are fully compliant to the BASEL requirements. GiniMachine works with all types of data, raw and prepared, including: Socio-demographic data Credit bureaus info Transactional data Social network data Other data.

SatisMeter can identify unhappy customers via email, mobile apps, and web. SatisMeter, a revolutionary multi-channel platform, improves customer retention through in-app feedback. It uses the Net Promoter System (NPS), Customer Effort Scores (CES), and CSAT. It is a must have tool for web and mobile app developers, growth hackers, marketers, and mobile app owners. The average response rate is up to 35% thanks to the unobtrusive, lightweight survey pop-up. It is used primarily to reach unhappy customers, prevent churn, leverage the power of customer advocates, and validate product priorities. Segment.com makes it easy to add the survey to your existing application. We handle all the targeting.

Data science should be at the heart your subscription business. ChurnIQ 2.0 provides specialized retention analytics as well as AI-detected subscriber insights. ChurnIQ is able to handle subscription cancellations at any stage of the subscriber journey. ChurnIQ allows you to easily analyse and create segments. You can then quickly trigger the campaigns that are most likely to grow and retain that segment's value. ChurnIQ's S3 Data Lake allows you to create one view of all your subscribers, regardless of how many tools you use. The ChurnIQ analytics dashboard lets you see how you are performing at each stage of the customer journey. Instead of looking at isolated data points, see the whole picture. Receive a practical diagnosis of the root cause of subscribers' cancellations. ChurnIQ helps you identify customer segments based on their behavior and satisfaction levels.

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

Platform for customer intelligence data that helps brands analyze user behavior across multiple channels. Analyze data quickly and accurately. AI and ML solutions can help you identify customer behavior patterns to make informed decisions. B2Metric integrates with a wide range of sources, including databases that you use most often. Optimize your retention strategy by predicting churn in customers and taking preventive action accordingly. To enable targeted marketing, categorize customers based on their characteristics, behaviors, and preferences. Optimize marketing strategies by leveraging data-driven insights. This will improve performance, target, personalization and budget. Optimizing touchpoints and tailoring your marketing efforts will help you provide unique customer experiences. AI-based marketing analytics to reduce user churn and increase growth. Advanced ML algorithms can identify customers at risk of churning and develop proactive retention strategy.

Cause-and-effect insights can be a powerful tool when it comes to creating positive experiences. Business decision-making can become a guessing match without knowing which actions will produce real benefits. It is a waste of time and resources to rely on simple correlations or incomplete data. Verint Predictive Modeling can help. This innovative suite can deliver a 360 degree view of customer and employees experiences by measuring them at a variety touchpoints, and predicting how to improve them. With this information, you can make more informed decisions and improve your revenue, loyalty, retention and competitive advantage.

FanExam's NPS®, is the best way for you to measure customer satisfaction and gather actionable feedback. FanExam will automatically conduct a survey of your customers and generate reports based on the results. We keep track of who was surveyed so that your customers are heard. FanExam uses NPS technology to ask visitors the right questions at the right time. This is when they are actually using your website. This is the best way for customers to be heard. FanExam will be installed on your website and you will have a direct line to customer feedback 24 hours a day.

Trendskout delivers immediate results. Artificial intelligence has never been more intuitive. The graphical interface allows for easy interaction with complex algorithms. Select your business application and the platform will generate an AI model that is most appropriate for you. Trendskout's versatility extends beyond the power of artificial intelligence. Trendskout can be used as an overlay layer of AI, connecting seamlessly to your programs. You can continue working within your trusted ecosystem. The Salesbooster module makes it possible to predict customer loss, automate segmentation, determine next best actions, and identify hidden drivers in your sales process. It will help you discover hidden opportunities.

Digitally disrupt your business model to transform your customer experience. Genpact Cora Pretrained AI Accelerators accelerate adoption and provide strategic business value to assist companies in implementing AI. Digitally transform customer experience from front to back using automation, analytics and AI to gain competitive advantages, agile operations and predictive insights. Genpact's industry knowledge and deep process was used to create this platform. Platform for journey-driven transformation You can add plug-and-play components over time.

Analytics models that target the ideal prospects based upon your priorities and criteria can help you increase retention and acquisition. Predictive analytics models integrated directly into your workflow can reduce the age of claims, detect fraud earlier and uncover hidden patterns, helping to better allocate resources to priority cases. Partner with an advanced analytics provider who is skilled in developing predictive models that will help insurance customers achieve their business goals. During development and production, a dedicated team of experts socializes models with state regulatory bodies to answer questions and gain feedback. Predictive models can help you improve your volume and profitability by dividing risks into the right categories.

Get a clear understanding about how your digital advertising spend impacts your in-store bottom line. You can measure the offline impact of your online advertising campaigns. You can see how your online marketing campaigns are generating real-world sales. When, where, who, and how often? Let's get to it. If the data is meaningful, it's worth much more. Our complete set of insight metrics includes cross-channel correlation, audience segmentation and recommendation tools. To answer the most fundamental marketing question, "What's the ROI?" we ingest data from multiple sources. Hyllo is the key to real-world, measurable ROI. Hyllo allows CMO's and marketers to rest easy knowing where their ad spending is driving real-world sales. Our Predictive Analytics platform integrates easily and provides accurate metrics based upon all your omnichannel data.

Qymatix, an AI startup, helps B2B companies turn sales data into insights that can support profitable growth. Qymatix Predictive Sales Software, which is powered by artificial intelligence, provides analytics for cross-selling and pricing in both traditional and digital channels. Qymatix Solutions GmbH has created a unique cloud technology that combines data models to enable machine learning, artificial Intelligence, and HTML5 data visualisations for ERP and CRM Systems. This advanced predictive sales software allows sales managers in business to business to perform cross-selling and churn prevention as well as pricing analytics in one click.

SafetyNet is a cloud-based predictive analytics platform designed to help organizations proactively reduce workplace injuries. By analyzing safety inspection and observation data, it detects risk patterns and provides real-time insights, allowing teams to take preventative action before incidents occur. The platform enables seamless data collection via mobile devices, delivers deep analytics to identify trends, and ensures timely communication of findings to key stakeholders. With its advanced predictive modeling, SafetyNet shifts safety management from a reactive approach to a proactive strategy, fostering a safer and more efficient work environment.

Customer feedback can be measured, understood, and acted upon. Software to automate customer experience and loyalty surveys. Analyze customer feedback. You can take action on your IT systems. Customer feedback should be a part of your everyday life. Automate your surveys to get a complete overview of customer experiences and take action where it adds value. It's easy to measure, understand, and respond to customer feedback. nps.today replaces complex questionnaires with a few, specific questions that are relevant to the recipient. Automated triggers can be used throughout the customer journey using data-driven surveys. Integrate your customer satisfaction surveys and loyalty surveys across all channels. Dashboards allow you to analyse where to make improvements and to improve customer experiences. You can use AI or categorization to identify improvement opportunities. For greater insights, combine other data sources.

This is the easiest way to create product walksthroughs. You can create interactive product tours in minutes using the easiest tool without any coding. Your existing and new users will enjoy a seamless experience. Your new users will be able to see how your product works and help them to succeed. Use personalized guides to highlight new features and introduce them. Engage the right audience at the right moment and increase conversion. NPS surveys can be used to measure customer satisfaction and provide valuable insights. Interactive user manuals can help your users get immediate answers.

You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.

Listen360 gives you the information you need to make better business decisions. It helps you identify which aspects of customer experience you can improve and which ones will have the greatest impact on your business. Listen360 provides real-time alerts for detractors and nightly email summaries. This allows you to listen closely, respond quickly and cultivate the kind loyalty that leads to happy customers recommending you. Listen360 tracks customer sentiment over time, so you can ensure loyalty and profit for the long-term. The Listen360 customer engagement platform is easy to use and implement at all levels of an organization. It has provided more than 28,000,000 customer insights to over 40,000 businesses worldwide.

AskNicely is an innovative customer feedback platform that uses the Net Promoter Score (NPS) to measure and improve customer experience. AskNicely allows brands and businesses to collect feedback through one-touch surveys. The team can share real-time insights with them, as well as empower them to take immediate action based upon customer feedback. AskNicely integrates with many of the most popular tools that businesses use every day.

Bulk SMS messaging, trigger words automation, and powerful pulse surveys can all be used to increase employee engagement, safety, and commitment. Remote workers can thrive by offering opportunities for feedback and engagement. Remote working is becoming more popular and necessary. However, it can also present challenges that can negatively impact employee productivity, collaboration, and overall satisfaction. To increase employee engagement, send bulk email and text messages to your employees. To improve employee satisfaction and experience, send Pulse surveys as part your people strategy. Your predefined message will be sent automatically if you text your trigger word to a designated number. Send SMS and Email campaigns quickly and easily to individuals or groups. You can send immediately or schedule it for a time that suits your needs.

While businesses know that experience is a competitive advantage, many aren't moving the needle. Revenue goes down, while customer scores go up. Why? Old, inefficient techniques such as monitoring apps and feedback collection can distract you from the important things. InMoment was created to change this. InMoment is introducing the Experience Improvement (XI), a movement that will transform the way your company approaches business initiatives. Businesses can use a unique combination of technology and human expertise to create profitable and effective programs that improve customer, employee and business experiences. Experiences are personal and emotional. They can be dynamic. It's the hardest part of your success. Find and prioritize the most important, emotional moments that will connect you with your most valuable customers and help you grow them.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

Unified customer feedback analytics for some of the fastest-growing companies in the world. Chattermill gives you an advantage by aggregating, measuring, and analysing all customer feedback in real-time. With a simple, collaborative platform, you can bring all customer feedback and interactions into one place. You can use AI-based sentiment and theme AI to understand how customers feel about your product. To instantly determine what is driving customer experience, filter and interpret the data. To accurately predict and identify opportunities to drive revenue, advocacy, and retention across every touchpoint, analyze customer feedback

Finally, employee engagement software which works. Applause empowers your employees to act like owners, resulting in more loyal customers. Collect reviews effortlessly and improve your online reputation. Automated bonuses can be used to encourage employees to leave more reviews. Net promoter scores can be improved by analyzing and measuring customer retention. Score your team and reward the best performers. Digital tips can improve customer service. Pre-screening customers will ensure that only the most satisfied ones can leave a tip. Show your employees that providing good service pays off and let them cash in on it in real time. Distribute bonuses and tips in real-time to boost employee motivation. Employee performance increases when great service is immediately rewarded. Build incentives for teams that are tied to the company's goals. Use spot bonuses to increase attendance, upsell, celebrate work anniversaries, or any other performance-based initiatives.

Allswers transforms opinions into business insights. Allswers is an experience-management platform. Real-world data is used to inform decisions. You can create surveys that add value to your company by increasing customer loyalty and measuring quality. We can help you create surveys that give you unique insight into the experiences of your most important customers. Solutions that measure your company's value processes. Automate customer interactions and gain insight into their behavior. Analyze the attributes, benefits, and values consumers associate with your brand. Boost productivity and employee engagement by managing your employees. To ensure that you meet all standards, monitor quality indicators. Management of experience helps you identify growth opportunities. Automate tasks and create automated workflows and integrations to gain valuable insights.

Simple yet powerful NPS solution to increase customer happiness. You can send NPS surveys that reflect your brand identity. Get valuable feedback on a daily base. You can survey your customers through email, web and in-app channels. Analyze real-time data, monitor trends, identify happy clients and at-risk accounts, and get real-time reports. Track NPS responses by country, channel, and more with live insights. You can tag, prioritize and assign product issues to your team. Then, follow-up to resolve the problem. Enhance customer experience, make detractors promoters, and thank your brand advocates. Automated workflows can be used to ask satisfied customers to leave reviews on top review platforms or to sign up for a referral program.

A few minutes after a customer experience (service or meeting, installation completed, etc. ), you can quickly gauge the customer's satisfaction. Quickly gauge the customer's satisfaction. Companies around the globe use these satisfaction ratings to assess their employees. It's never been easier to evaluate your employees. Make your life easier and base your decisions on facts. To make your life easier, all your Google reviews can be centralized in one location. InputKit will allow you to quickly see and respond to customers. You can view customer feedback, including a summary of the situation as well as contact information.

Measure customer experience, such as NPS, CSAT, and CES, and take smart actions based on collected feedback to improve customer experience and business performance. Balance top user experience with the need to have as much relevant data as possible by collecting input from consumers. Through the entire customer journey, the Howazit business logic engine enables advanced customization capabilities.

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

Keep customers coming back by listening to what they love about you and what they would like to see in the future. To uncover additional opportunities along the customer journey, look for them and make sure you are meeting all their needs. To replicate your success, use the insights and lessons from customer surveys to impress and attract others. IntouchSurvey™, a multi-location business tool, allows you to see how your brand is performing across the entire organization. Advanced predictive analytics can help you pinpoint which CX initiatives have the greatest impact on your KPIs. You can create endless custom workflows to improve reporting, increase operational efficiency, and drive high-value proactive actions.

Infer is an artificial intelligence (AI), SaaS platform that integrates with multiple MarTech solutions to manage hyper-segmented profiles and score predictive leads. You can identify your most promising prospects and create hyper-targeted segments to personalize outreach at scale. This will significantly increase conversion rates. Predictive lead scoring and profile management to optimize your sales and marketing efforts. Real-time scoring of large numbers of inbound leads, contacts, accounts, and accounts. Increase ROI by improving MQLs and prioritizing sales efforts to the leads/accounts which will drive the highest revenue. Segment and distribute leads in a fair and appropriate manner across sales teams. To improve targeting and segmentation, identify the effectiveness of campaigns by market segment. To significantly increase conversion rates, identify your most promising prospects, create hyper-targeted segments, and personalize outreach at scale.

Intellum provides the world's largest and fastest-moving companies, including Amazon, Google, X (Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, AirBnB, and Verizon, with an all-in-one solution for authoring, presenting, managing, tracking, and continuously improving customer, partner, and employee education initiatives at scale. Our learning management system Includes everything you need to create, present, manage, track, and improve highly-engaging and personalized educational experiences at scale, with support for robust all content types, built-in gamification features, support for high- and low-stakes certifications, conformance with accessibility standards, and powerful API and out-of-the-box integrations. From our LMS to social/community learning, user journey tracking and data insights delivery, paid course and certifications support, and advanced content authoring, collaboration, and customization functionality, Intellum is uniquely positioned to provide an all-in-one EdTech for Business solution.

Test & Learn®, is not another platform for customer analytics that provides "good to-know" insights. It changes decisions. The Test & Learn®, analytics software identifies key performance drivers and recommends a clear plan of action. Eliminate ambiguity from decision-making. Test & Learn®, a self-service analytics platform, is designed for business users. The software Test & Learn®, which is designed for business users, guides analysts with simple questions. Settings can be changed with a single click and users can dig deeper into the results as they happen. Your team will be up and running in no matter how fast you take it. Test & Learn®, according to organizations, allows for 6x faster analysis of tests than previous methods. Users can quickly analyze large data sets in seconds by drilling down into each metric or category. Advanced predictive analytics tools will empower your team to do more, and you can leave no program untested.

The Clarabridge Platform combines all VoC data, customer interactions, and feedback into one platform. AI-powered speech analytics and text analytics combine with the best Natural Language Understanding (NLU) in the industry to evaluate the conversations customers and employees have every day via phone calls, chats, private messages, and social media. Clarabridge provides timely answers to your questions about ease of business (Effort), customer loyalty, emotions, root cause for NPS change, high contact volume, churn, and many other topics. Clarabridge insights allow you to make fast decisions, track results, and act quickly. Clarabridge is a partner that provides solutions specifically designed for customer experience. It also has an AI-powered best in class text analytics engine. This allows you to understand every customer interaction and move beyond complexity to clarity. Clarabridge is the only platform that captures what customers say.

No matter what your EHR, you can meet the challenges of value-based care. With aggregated multi-source data, and an intuitive visual display, you can get a clear view of your patient population. Data-based insights can be used to improve care management, prevent illness, lower costs, and manage chronic conditions. Facilitate care coordination using tools that encourage proactive approaches, such as a pre-visit dashboard and risk stratification. Also, automated tracking of admissions, discharges, and transfer events can be used. Care management is a key component of the operation. Expand physician reach. Encourage patient interaction and follow-up between appointments. Use the Johns Hopkins ACG system to identify patients at highest risk for high-cost utilization. Assign resources to the areas that need it most. Performance on quality measures can be improved. Participate in value-based payments programs and maximize reimbursement.

Quarterly reports and brand tracking look backwards and tell you nothing. There is now a better way for customers to understand their motivations and sentiments and to translate that knowledge into winning business decisions. You can compare traditional paper maps with GPS like Waze to see how they help you move forward, but only one ensures you never need to go backward. That's BERA. You can avoid looking backwards by being able to see ahead. BERA combines marketing and finance to create a company overview that is both highly detailed and comprehensive. Business leaders can see real-time key metrics for their brands by audience, category, or in broader cross-category contexts using our causal algorithm. BERA provides actionable insights and predictive insight to help business leaders make decisions that will lead to brand performance and business success.

Communicate directly with your users from within your application. Simpo allows you to deliver knowledge and training directly to your users, with automated announcements and in-app walkthroughs. No technical knowledge required. You have the freedom and control you need in order to accomplish your goals quickly. Simpo, an easy-to use tool that can be installed on top of your software, allows you to create and edit information in minutes. Users can receive announcements, knowledge and surveys right from the software they already use. You don't have to wait for users to open emails or remember hours of training. Simpo makes it easy to reduce the time and cost of training new and existing users. It automates the onboarding process, and provides step-by-step guides. Simpo allows you to run surveys and measure NPS directly within the software. This will allow you to understand sentiment and gather actionable feedback.

FunnelTap allows you to forecast and track marketing and sales funnels. You can create campaign scenarios, adjust variables, and see how your funnel would change. What would happen if your cost per click (CPC), went up from $6 to $9 if you had just spent $20,000 on Google Ads? What if you spent $75,000 instead of $20,000 next quarter? What if your deal size grows? FunnelTap allows you to save hypothetical scenarios and then compare them with actual campaigns. You can't improve on what you aren't tracking. FunnelTap allows you to map your funnel conversion rate and create forecasts based upon different variables. You can create different scenarios by modeling conversion rates, budget, cost-per click, customer value, and conversion rates. Keep all of your important metrics close at hand. To visualize the worst-case and best-case scenarios, you can use your funnel variables.