Listen360 Description
Listen360 gives you the information you need to make better business decisions. It helps you identify which aspects of customer experience you can improve and which ones will have the greatest impact on your business. Listen360 provides real-time alerts for detractors and nightly email summaries. This allows you to listen closely, respond quickly and cultivate the kind loyalty that leads to happy customers recommending you. Listen360 tracks customer sentiment over time, so you can ensure loyalty and profit for the long-term. The Listen360 customer engagement platform is easy to use and implement at all levels of an organization. It has provided more than 28,000,000 customer insights to over 40,000 businesses worldwide.
Listen360 Alternatives
VirtlX
VirtlX, a SaaS solution that can be customized to support multi-industry business performance is available to all businesses. VirtlX provides a strong ROI and quantifiable deliverables & insight to help in decision-making towards a people-centric and successful business. A simple approach to employee and customer sentiment, as well as in-house training. Flexible commitment terms and cost-effective subscription model. To be successful in marketing, a company must understand customer engagement, feedback, experience, and loyalty patterns. VirtlX is a time-saving and cost-effective method that allows marketing personnel to gather these data points in real time and present this data in clear graphical formats. It has been proven that revenue growth is correlated with the Net Promoter Score (NPS), or Net Promoter Score (NPS). It is widely used by Fortune 500 companies as well as other organizations.
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Lattice
Lattice is the People Success Platform that brings together all of the tools, workflows, and insights to help organizations develop engaged and high-performing employees within a winning culture. By combining continuous performance management, employee engagement surveys, career development and compensation management tools into one connected solution, Lattice can deliver powerful people analytics used by HR and People teams to drive impactful business outcomes. Ranked on the Inc. 500 Fastest-Growing Private Companies list two years in a row, Lattice serves over 4,500 customers worldwide including Slack, Cruise, and Reddit.
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CheckMarket
Software for enterprise survey in 150 countries.
You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts.
The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes.
Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization.
Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others.
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Delighted
Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback.
Customer feedback can be incorporated into your business strategy within minutes, not weeks.
Easily customize NPS, CSAT and CES survey templates in Delighted
- Send surveys directly to customers via email, SMS text, in app, or link URL.
- Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more
- Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports.
- Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference
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Integrations
Company Details
Company:
Listen360
Headquarters:
United States
Website:
www.listen360.com
Media
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Product Details
Customer Support
Online
Phone Support
Listen360 Features and Options
Customer Engagement Software
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
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