Genpact Cora Description

Digitally disrupt your business model to transform your customer experience. Genpact Cora Pretrained AI Accelerators accelerate adoption and provide strategic business value to assist companies in implementing AI. Digitally transform customer experience from front to back using automation, analytics and AI to gain competitive advantages, agile operations and predictive insights. Genpact's industry knowledge and deep process was used to create this platform. Platform for journey-driven transformation You can add plug-and-play components over time.

Integrations

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Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Genpact
Year Founded:
1997
Headquarters:
United States
Website:
www.genpact.com/cora

Media

Play Video Genpact Cora Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Online

Genpact Cora Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Predictive Analytics Software

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Genpact Cora User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: VP operation
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Orchestration engine

    Edited: Jun 27 2021

    Summary: Amazing performance improvement once the new processes are set in place. Lots of training and best practices change, good training and support.

    Positive: Robust, can be customized, low code with lots of integrations, fits all levels, comes with pre build integrations and capabilities, very modular.

    Negative: Customization cost is fairly high, so need to take out of the box functionality - which at the end is good enough based on Genpact best practices.

    Read More...