Alternatives to Infor Case Management

HR Acuity is the only platform that's specifically designed for employee relations and investigation management. Our HR case management solution allows organizations to create a better workplace and perform thorough and comprehensive fact-finding into employee conduct allegations, while minimizing legal and financial risk. The platform allows for consistent documentation, search, reporting, and post-hire as well as exit interviews.

PMG is a low code software platform that allows users configure automation solutions and business apps to drive digital transformation initiatives. PMG's low code platform allows you to automate business processes, integrate existing systems, and provide a unified user experience. Both IT and business personnel are empowered to create, deploy, maintain, and monitor solutions that meet their specific needs. These features are part of the PMG platform: * Application Portal * Dashboards * Formulas * Workflows * Integrations * Reporting

Infor HR Service Delivery empowers organizations of various sizes to achieve more with limited resources. In today's digital HR landscape, this sophisticated multi-tier service platform allows employees to independently handle over 70% of their routine transactions and questions, reducing the need for HR support. By fostering an empowered workforce alongside a streamlined HR self-service system, HR teams can dedicate their efforts to more strategic initiatives. This is particularly beneficial during times of budget constraints and staff shortages, as a user-friendly HR self-service option alleviates some of the pressures on HR departments while ensuring employees have access to necessary information and support. Discover how Infor’s cutting-edge HR Service Delivery system provided the Commonwealth of Pennsylvania with a unified solution to manage a diverse workforce, encompassing numerous job classifications, all through a single HR center on one integrated platform. Not only does this approach enhance efficiency, but it also improves employee satisfaction by making essential HR resources readily available.

An HCM solution designed for future adaptability. The dynamics of your workforce, the various work environments, and the required skills are constantly evolving. So, how can you prepare for what lies ahead? Introducing Workday Human Capital Management (HCM). Our advanced machine learning capabilities allow you to gain insights into your employees' current skills while also enabling you to develop talent for the skills that will be in demand in the future. Workday HCM provides you the tools to offer personalized recommendations, promote ongoing learning, and foster open communication at every level. This is all achievable on a large scale. With our enhanced analytics, you can extract valuable insights from extensive data collections, providing clear narratives that explain current trends and their implications. We implement intelligent automation throughout the complete attract-to-pay process, reducing the burden of manual tasks and allowing your team to maximize their productivity. From managing compensation and payroll to overseeing time tracking, benefits, and beyond, Workday HCM is dedicated to effectively supporting your workforce and enhancing their overall experience. Additionally, our system is designed to evolve alongside your organization, ensuring you are always equipped for the challenges of tomorrow.

HR HelpDesk stands out as a premier software solution for automated HR case management and call tracking. This platform, also known as HR Case Management, empowers human resources departments and HR service centers to effectively handle employee inquiries, thereby enhancing service delivery, streamlining workflows, and ensuring cases are resolved efficiently. With years of experience in the HR software sector, our dedicated team possesses a deep understanding of the needs of HR professionals, having collaborated with thousands to refine software solutions over the years. This understanding is vital, as it allows HR to focus on strategic tasks instead of being bogged down by repetitive questions from employees. By providing easy access to relevant information, we significantly boost the value HR brings to the organization. Reducing frustration in the workplace not only elevates employee engagement but also fosters a more productive environment. When employees can readily find the information they need, they are more likely to concentrate on the aspects of their roles they are passionate about, ultimately benefiting the entire business.

Innovative solutions that enhance the efficiency of HR teams and the overall employee experience are at the heart of PeopleDoc's HR Service Delivery offerings. Tailored specifically for HR professionals, these tools aim to streamline intricate processes and bolster compliance measures. Even more impressively, our solutions ensure that employees find their interactions with HR to be enjoyable and effective. The Employee Case Management and Knowledgebase feature allows individuals to address inquiries through a customized portal, facilitating the submission of HR requests for those requiring additional assistance. By automating tedious manual tasks, our system empowers more employees to focus on their roles without the need for coding expertise. Additionally, our advanced document management capabilities elevate secure document storage, making it accessible across various devices. Customizable dashboards provide clarity by aligning with your business's specific requirements and tracking essential KPIs to support informed decision-making. In doing so, these solutions foster a more engaged and productive workplace atmosphere.

Salesforce’s HR Service Management platform empowers both HR teams and employees with AI-driven solutions that simplify HR processes and enhance service delivery. With an intuitive employee portal, case management features, and automated workflows, employees can easily find answers and complete tasks without assistance. The platform supports seamless communication across channels such as email, phone, and messaging, while also leveraging AI to help HR teams resolve cases more efficiently and scale operations without increasing headcount. Salesforce’s HR Service is designed to drive employee satisfaction and optimize HR service management.

In the modern digital landscape, workers anticipate that human resources will provide instantaneous, on-demand services, yet achieving this is often quite challenging. Cherwell HR Service Management empowers organizations to enhance and automate HR service delivery, facilitating swift and effective case management along with a streamlined onboarding process, complemented by a self-service portal that fosters improved and more efficient employee service experiences. By automating internal onboarding tasks and seamlessly integrating with other departmental workflows, organizations can ensure that the transition for new hires is smooth and effective. Additionally, boosting HR staff productivity can be achieved by addressing the majority of direct employee inquiries through the HR self-service portal. This portal not only allows employees to easily access vital information regarding their employment, benefits, and company culture, but also encourages a more engaged and informed workforce. Ultimately, leveraging such technology can significantly enhance the overall employee experience within the organization.

Speakfully serves as an intuitive platform for reporting, monitoring, and resolving workplace issues. It offers real-time insights into organizational culture while equipping employees with the means to express their concerns or grievances effectively. In cases of workplace mistreatment, additional context is often needed after a report is filed. Once a submission is made, both employees and administrators can engage in anonymous discussions about the case using Speakfully's messaging feature, promoting complete transparency between leadership and those raising concerns. No longer do users need to juggle multiple applications to assemble information. Speakfully’s case management software allows organizational administrators to manage employee reports, feedback, survey responses, and communications all within a centralized system. Speakfully is committed to supporting users wherever they are, ensuring accessibility for employees in various settings—be it at a desk, in the field, on mobile devices, or anywhere else. For Pro+ users, integration options with platforms like Auth0, GSuite, Okta, and O365 are available, enhancing the overall functionality of the service. This comprehensive approach aims to foster a healthier workplace environment for everyone involved.

ServiceNow HR Service Delivery (HRSD) provides enterprises with a powerful, AI-enabled platform to transform employee support and workforce management. By consolidating HR services into a single employee portal, HRSD eliminates inefficiencies caused by scattered tools and manual processes. Employees can access resources, request help, and track their needs in real time through web, mobile, or virtual agent channels. With generative AI and automation built directly into the platform, HRSD can resolve routine inquiries instantly while escalating more complex issues to human agents when needed. Advanced tools like Employee Journey Management, Case & Knowledge Management, and Issue Auto Resolution support seamless workflows that adapt to changing employee needs. HR teams benefit from a dedicated agent workspace that centralizes data, tasks, and insights to resolve cases faster. Integration with the broader ServiceNow AI Platform ensures that HRSD connects with enterprise-wide processes, driving consistent and scalable employee experiences. Designed to enhance both productivity and employee satisfaction, ServiceNow HRSD helps organizations increase engagement while reducing costs and support overhead.

Every day, HR teams receive hundreds of requests and queries from employees across the business. These queries can range from simple requests for information to long-running, complex inquiries and sensitive cases. Many Shared Services and HR teams are realizing that these processes are no longer possible to track using traditional methods. They are instead looking for solutions that can manage all of their work tasks from one platform. Sunrise HRCM will give HR teams a single platform for all employee support interactions. They will also be able automate and manage key HR processes and spot trends over time. This will ensure consistency and accuracy in issue resolution and advice. Sunrise HRCM is the ideal solution for HR Service Delivery and shared services capability.

Dovetail Software offers an HR Service Delivery Experience that includes HR Case Management and Employee Portal. It also provides reporting & analytics that enables HR to achieve excellence and meet the needs of modern HR teams. These requirements include improving the employee experience and improving the HR Experience of delivering human resources services. Dovetail Software was founded in 1996 as a CRM company (Customer Relationship Manager) based in Austin, Texas. It started out focusing on the customer service and support market and implementing products for large-scale enterprise organizations. We changed our focus in 2008 and created products for global workforces, specifically HR Service Delivery. Our current product line includes Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and HR Knowledge Management.

Ekdesk's Case Manager software allows you to easily document workplace issues, from employee performance or misconduct to harassment, discrimination complaints, and store them in a central, auditable and searchable database. Case Manager Enterprise supports multiple users and e-discovery functions.

Mihi addresses all your global Human Capital Management (HCM) requirements within a single platform. This distinctive HCM solution incorporates pre-built features that comply with country-specific labor laws, HR practices, employee benefits, and data privacy regulations, ensuring you remain compliant while empowering your workforce with an effective self-service tool for managing leave, attendance, and more. With its intuitive modules, Mihi allows employees to easily handle their daily tasks, while simultaneously recording essential data that is readily accessible to HR and Payroll teams whenever needed. Accessible via any device at any time, this cloud-based software offers flexibility for users. Our cutting-edge technology is supported by a dedicated team of elite software engineers and HR specialists who guide you through the implementation and customization process tailored to your unique requirements, alongside ongoing assistance that covers everything from complex technology integrations to in-depth analytics. Additionally, Mihi's continuous updates ensure that your system evolves with changing compliance standards and industry best practices.

Workpro does everything you need, and nothing you don’t. This is case management as it should be. Integrate with web forms, social media and company systems. Create, edit and save correspondence without leaving the case. All in an intuitive system trusted by some of the UK’s leading organisations. Consistent, compliant complaints handling: To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access. Go beyond your standard HR system: Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.

CaseTrac is the most popular case management software on the market today. It features game-changing innovation in the use artificial intelligence, best practices workflows, and features designed by HR professionals for HR professionals. CaseTrac™, which offers the most comprehensive intake methods in the industry, allows you to report any company concerns and then collects, manages, and resolves any incident. We protect the anonymity and offer seamless communication with each individual who reports. ETHIX360 believes that more constituents will help your company learn, grow, and improve its overall performance. Our Web Services application provides an API to major HRIS solutions, allowing maximum utilization and value. The solution features a powerful workflow engine, notification matrix, and a comprehensive, user-friendly reporting and analysis platform.

Monitor all expenses related to cases, encompassing administrative costs, temporary staffing, employee absences, and tribunal fees. Stay organized with case dashboards that highlight important deadlines, a visual timeline of case progress, effective task management, and timely alerts. Your team will be informed of daily task deadlines through integrated emails, customizable letter templates, and document capture features. Identify trends and patterns with comprehensive reporting tools. Enhanced transparency regarding case expenses and durations empowers you to implement meaningful improvements. The tailored cloud-based system is designed to align with your policies and procedures, ensuring compliance and keeping your cases on track, ultimately allowing for quicker resolutions, minimizing tribunal risks, and freeing up time for relationship management. Assure HRCase serves as a cloud-based case management solution that facilitates the tracking, recording, and monitoring of employee relations cases, transforming your policies into clear, manageable stages and actionable steps for your team. This innovative approach not only simplifies the process but also enhances overall efficiency in handling employee relations matters.

Unicentric's flagship offering, the servicexpert Suite, serves as a robust enterprise platform designed for the configuration of tailored case management and service delivery applications that align with the distinctive requirements of each client. These applications can be hosted by either Unicentric or the customers themselves, facilitating the provision and documentation of client services, transaction processing, operational management, compliance assurance, and payer billing. By utilizing our advanced data, form, report, and workflow engines alongside essential business tools like email, calendaring, contact management, and document management, the platform streamlines both front and back-office operations, including billing and accounting functions. The customization and configuration processes occur at the application layer, enabling the creation of a genuinely bespoke solution while avoiding the complexities and expenses associated with modifying the core code of servicexpert. This flexibility empowers organizations to adapt their service delivery mechanisms rapidly, ensuring they can meet evolving market demands efficiently.

Our cloud-powered technology solution transforms the way employee relations processes are managed by HR, line managers, and employees alike. By leveraging cutting-edge technologies, we ensure that HR professionals, managers, and employees have immediate access to the appropriate employee relations tools exactly when they need them, enabling decisive action with confidence while enhancing efficiency, minimizing risks, and gathering data that leads to actionable insights. We empower managers to handle personnel issues responsibly and without risk by guiding them through customized journeys tailored to your employee relations processes. Process Manager serves as a specialized ER process management engine designed for both HR and line managers, simplifying the execution of employee relations processes, optimizing workflow, and fostering greater efficiencies. Managers are carefully led through the employee relations process, receive timely prompts for necessary actions, can consult with HR when complexities or risks arise, and benefit from a comprehensive audit trail that records every action and decision for added assurance. This innovative approach not only streamlines the management of employee relations but also enhances overall organizational effectiveness by ensuring that all stakeholders are well-informed and supported throughout the process.

Assisting employee relations teams in streamlining workplace investigations enhances their ability to provide better support for employees. Your employee relations team deals with a wide variety of HR issues, necessitating adherence to specific policies to properly address discrimination, harassment, and other misconduct, which ultimately minimizes the likelihood of grievances and legal disputes. Civica Employee Relations transcends the role of a mere information recording system; it offers a structured approach for each type of case, ensuring that all pertinent information is centralized and easily accessible for efficient management. This comprehensive solution not only improves case handling but also fosters a more supportive work environment for all employees involved.

Case IQ makes it easy to manage HR, fraud, compliance investigations, and more from start to finish with i-Sight. i-Sight is a cloud-based solution that helps organizations manage their investigations and analyze the results. The top features include workflow alerts, case review, collaboration, trend reporting, case assignment, and workflow alerts.

Custodian oversees and safeguards your case and email data in Microsoft 365 by enhancing SharePoint's functionality to facilitate efficient case management. It offers secure and user-friendly tools for managing cases directly within Microsoft 365, which are conveniently accessible through Microsoft Outlook. Users have the ability to utilize SharePoint sites and lists for the storage of case-related content. Each case type can be easily and consistently structured with metadata, workflows, and policies. Additionally, it allows the creation of case templates tailored for various case types, providing essential frameworks for new cases. The flexibility of these templates, combined with the straightforward provisioning of cases and the capacity to display case documents in Outlook via a robust client, empowers organizations to adopt custodian for seamless SharePoint case management that users find intuitive and beneficial. This streamlined approach not only enhances productivity but also fosters a culture of effective case handling within the organization.

Leena AI is an AI-powered HR Assistant that provides instant responses to employee questions, improving employee experience. Leena AI can be accessed on multiple platforms and communication channels. Leena AI uses a standard platform UI to ensure minimal confusion and the best possible user experience. Leena AI allows multiple employees to communicate simultaneously. Leena AI eliminates the need to wait before asking a question or receiving an answer. Leena AI allows for personalized interactions with each employee. Leena AI uses the best security features to protect your data from prying eyes.

Ethicontrol is a platform that supports the entire lifecycle of a message, incident, or message - from its origination to its final resolution. Our web-intake supports 40+ languages as well as automatic translations. We offer voice processing and toll-free lines 24/7. Our case management support scenarios and workflows include delegation, classifications and priorities, tasks, case files and fact trees, team conclusions, and powerful analytics. Our platform is compliant to the EU Whistleblowing directive, UKBA, PIDA and Sapin II, FCPA as well as ISO 37001, ISO 37002, and many other frameworks. We offer pricing plans that can be customized for any company size. We don't charge users. Different options for rollout: Any location, jurisdiction, SaaS-based, on-premise or in any other manner.

Discover how clients have tailored Spot workflows to align with their organizational culture and regulations. Implement Spot to enhance sensitive internal communications among employees, supervisors, and human resources. Compared to other platforms, Spot achieves a greater rate of employee follow-up engagement. By serving as an impartial intermediary, Spot provides chatbots and anonymous email options that facilitate open communication channels. Spot transforms labor-intensive and error-prone internal processes into user-friendly experiences, minimizing risks and time wastage. With guided workflows tailored to your specific policies, you can significantly reduce the number of incidents that reach your attention unnecessarily. Enhance delicate communication by providing various channels for HR and staff to engage in ongoing discussions, whether anonymously or not. Your data should be an asset for your organization, and Spot seamlessly integrates with your current systems while ensuring you are never charged for access to it. This commitment to data accessibility empowers organizations to leverage their information effectively.

Neocase HR Ready is tailored to assist your service center during its automation journey, allowing for growth and flexibility in response to changing needs. The complexities of an organization’s structure, diverse employee profiles, and various geographical and language considerations often hinder the delivery of straightforward, reliable, and effective HR services. With Neocase HR Ready, you can effortlessly customize the system to meet your intricate organizational demands and navigate these challenges. This solution stands out as the sole option specifically crafted for midsized organizations, ensuring quick implementation while also providing the opportunity to enhance features as your HR function or service center evolves over time. By doing so, Neocase HR Ready helps organizations not only to start strong but also to sustain growth in their HR operations.

Civica Complaints Management is an enterprise complaint management software, powered by the iCasework platform. A cloud-based and user-friendly interface allows users to manage, capture, and learn from customer complaints, inquires, and feedback across your entire enterprise network. Civica Complaints Management is highly configurable and can be tailored to meet your organization's complaints management needs. This will improve service levels, comply with regulations, and enhance the customer experience.

Streamline your processes and foster collaboration to ensure that every team member stays informed. With documentation and data readily available at any location and time, you can confidently meet deadlines while ensuring compliance is thoroughly addressed. This results in indisputable judgments and maintains your company's esteemed reputation. Gain immediate access to vital insights regarding labor and employee relations. A unified repository filled with historical data and predictive analytics empowers your organization to consistently make informed decisions. It serves as a time, money, and task efficiency enhancer all in one package. Regardless of the number of unions involved or the geographical spread of your workforce, a single platform can facilitate all necessary tasks. Shift your focus towards the workforce rather than the hurdles, and start tackling complex HR challenges with ease. By taking charge of employee and labor relations management, you can cultivate a more effective and prosperous work environment for your organization to flourish. Embrace this transformation and witness the positive impact on your team's overall dynamics.

If you represent a non-profit, charity, or public sector organization dedicated to aiding individuals in securing employment, enhancing their health, improving their wellbeing, or developing their skills, our software is designed to support your efforts. Our experienced professional team possesses a unique blend of subject matter expertise, program knowledge, and technological know-how. We will tailor our platform specifically to suit your requirements. The ICONI platform is incredibly flexible, capable of accommodating the operational and reporting demands of any assistance initiative. Additionally, our Multi-Programme design allows organizations to efficiently oversee several programs through a single solution, streamlining management processes and enhancing overall effectiveness. By choosing us, you can elevate the impact of your support services and better serve those in need.

With over 25 years of experience in software development, AutoCount specializes in creating and delivering high-quality accounting software alongside various business applications tailored for small and medium-sized enterprises. Currently, AutoCount Accounting, AutoCount Point of Sale, and AutoCount Payroll stand out as the top choices for numerous SMEs in Malaysia and neighboring regions. The company boasts a robust network of 300 authorized dealers, providing support to over 200,000 companies and 600,000 users across diverse industries. By utilizing AutoCount's software, users can design countless templates for their most frequently used documents and automate the scheduling of recurring transactions for future dates. This capability significantly enhances productivity and streamlines everyday processes, reducing the burden of repetitive tasks. For many businesses, managing recurring transactions and accounting entries can become an overwhelming and tedious chore, but with AutoCount, you can seamlessly schedule future transactions and automatically generate the necessary entries, allowing you to focus on more strategic aspects of your business. Ultimately, AutoCount empowers organizations to transform their financial management practices with greater ease and efficiency.

As a reputable Infor Global Alliance Partner, we excel in providing tailored technical and consulting services that focus on Infor’s ERP solutions across various industries. Our commitment to simplifying Infor solutions and taking personal responsibility ensures the success of our clients' projects, fostering long-term relationships with them. Regardless of your business size or starting point, we strive to make Infor ERP accessible and seamless. Our expertise encompasses Infor M3 and M3-based CloudSuites, allowing us to manage comprehensive projects, upgrades, and migrations while offering both functional and technical consulting. Additionally, we engage in integrations and custom developments through Infor’s extensibility tools, and we possess significant knowledge in Infor’s Business Intelligence and performance management solutions, including Infor BI, Birst, and d/EPM. By continuously adapting to industry trends, we ensure our clients are equipped with the most effective tools for their growth and success.

Gather comprehensive global workforce details for both employees and non-employees within a secure, unified people record. Infor® Global Human Resources offers an extensive suite of HCM software that integrates HR-related business functions with various talent management areas. This solution provides a specialized, foundational source of workforce information tailored for all Infor People solutions. It serves as a central hub for data regarding an organization's global, diverse, and industry-specific workforce. Users can benefit from a secure and reliable data repository that facilitates the swift and efficient execution of HR business operations from start to finish. Additionally, it promotes the sharing and application of foundational HR and people data across all Infor People solutions, enhancing collaboration and efficiency. By utilizing real-time insights into both organizational and individual performance, businesses can swiftly address and adapt to evolving internal and external challenges. This capability empowers organizations to maintain a competitive edge in a constantly changing market landscape.

Wisq stands out as the sole agentic AI platform designed specifically for human resources, merging the capabilities of an AI generalist named Harper with a comprehensive HR operations suite to streamline tasks ranging from everyday inquiries to the execution of strategic initiatives. It effectively captures requests through various channels such as chat, email, ticketing systems, and applications, efficiently triaging and resolving nearly 80 percent of cases without any human intervention, while also integrating smoothly with your human capital management, ticketing, and collaboration platforms. Harper is equipped with knowledge from expert-approved HR curricula, enabling it to answer SHRM-CP–level questions twelve times quicker than a certified professional, rapidly assimilating your organization’s policies and culture within minutes, and promptly addressing issues like time-and-attendance, leave requests, performance enhancements, wage inquiries, policy exceptions, and manager coaching. You can monitor HR activities in real-time through intuitive dashboards, while customizable safeguards and robust enterprise-grade security measures guarantee compliance and data governance. This innovative approach not only enhances efficiency but also allows HR teams to focus on more strategic initiatives that drive organizational growth.

Your agents play a crucial role in achieving your success. Ensure that your team remains engaged, efficient, and productive no matter their location. It's essential for your customers to feel valued and cared for. Deliver proactive, individualized, and seamless experiences across multiple channels to meet their expectations. Nowadays, it's imperative to juggle various responsibilities effectively. Reduce expenses and optimize your channels through smart automation and case management solutions. Streamline and automate workflows among teams and systems to expedite the resolution of customer inquiries. Pega’s AI-driven case management is designed to adapt to diverse customer service needs. With pre-established microjourneys based on industry standards, you can quickly implement effective strategies. This approach guarantees efficient service delivery at every touchpoint while also reducing your team's cost-to-serve in the face of growing contact volumes, ultimately enhancing overall customer satisfaction. Emphasizing this interconnectedness can lead to improved outcomes for both your team and customers alike.

The Infor Augmented Intelligence Service (AIS) is an all-encompassing solution aimed at improving decision-making by weaving artificial intelligence and machine learning into the core functions of businesses. This service offers tailored Infor science resources that focus on aligning machine learning models with the unique objectives of the organization, ensuring that AI and ML implementations remain beneficial as the organization progresses. AIS encompasses a managed infrastructure, smooth software delivery, and ongoing support, which permits the creation, rollout, and upkeep of machine learning models without requiring internal data science capabilities. By utilizing AIS, organizations can automate mundane tasks, enhance their responses to particular incidents, and obtain predictive insights, leading to increased operational efficiency and better strategic choices. The service is engineered for rapid deployment, promising a profitable return on investment in as little as 90 days, which further encourages organizations to embrace innovative technologies. Overall, AIS empowers businesses to thrive in an increasingly data-driven landscape.

LogNTrack presents itself as intuitive surveillance software designed for monitoring employees across businesses of all sizes. With its comprehensive tracking features, it ensures that employees cannot evade scrutiny, capturing random screenshots to document their everyday activities. The software also encompasses attendance and leave management, data security, report generation, time tracking, and screen monitoring, granting employers "total control" over their workforce. Adhering to industry-standard security measures, it employs encryption, firewalls, and robust login protocols, with data safeguarded on TIER III servers. This safeguards your organization against potential misuse while providing insights into employee behavior and engagement with their assigned projects. Additionally, it facilitates project and task assignments to teams or individual employees as needed, generating comparative reports to evaluate performance among staff members. By utilizing LogNTrack, businesses can enhance productivity and foster a more accountable work environment.

The Infor Professional Services Automation (PSA) suite serves as a versatile solution for project portfolio management, enabling organizations to effectively track and oversee client projects. It encompasses various elements, including personnel, processes, technologies, and financial considerations, offering firms enhanced visibility and centralized oversight of client bids, sales proposals, and both billable and non-billable project activities while improving resource allocation efficiency. With an intuitive interface, Infor PSA equips project managers with the necessary tools to oversee costs, resources, and timelines, thereby maximizing delivery effectiveness, all within their familiar systems without any extensive setup requirements. Additionally, by integrating essential project financial information with key accounting systems, the Infor PSA suite empowers professional services organizations to achieve superior margin management and streamlined information flow, ultimately optimizing their entire portfolio of client projects for greater success. This comprehensive capability ensures that firms can efficiently respond to changing project demands while maintaining a high level of service quality.

We offer comprehensive HR and Payroll Outsourcing solutions via our cloud-based payroll software, “BizHRS,” catering to organizations of all sizes, from small to large. BizHRS streamlines HR functions with its integrated modules, effectively handling attendance tracking and managing leave requests, including complex leave structures through seamless integrations. According to UAE Labour Law, employees can be engaged on a probationary basis for a maximum duration of six months, during which their contracts cannot be terminated without prior notice, though they will not receive End of Service Benefits during this period. Upon successfully completing their probation, the duration will count towards their total period of service. Our software also automates leave credits, allowing users to track, apply for, and approve leave requests, as well as encash leaves according to company policy. Furthermore, it facilitates the management of employee expense claims, generating automatic reports as needed, and allows employees to mark their Punch In and Punch Out times using biometric machines, geo-locations, or Excel uploads for added convenience. The platform ensures that all HR processes are efficient and compliant with relevant regulations, making it an essential tool for modern businesses.

Team-focused case management. Harness the potential of collaboration for your investigative teams by tackling the difficulties associated with managing investigations, cases, and complaints. Our offerings. We provide a tailored intelligence case management solution alongside custom software development services, aimed at enhancing compliance, fostering team collaboration, and mitigating risks. Intelligence Case Management Solution. Our top-tier Intelligence Case Management solution empowers organizations to improve outcomes through increased collaboration, adherence to regulations, and enhanced security. Effortlessly capture, analyze, process, investigate, and resolve cases with assurance and simplicity. Redshift Intelligence Case Management System. The Redshift Intelligence Case Management System is an all-in-one solution crafted for organizations to efficiently capture, analyze, process, investigate, and resolve cases while ensuring a user-friendly experience. With a streamlined interface accessible on both desktops and mobile devices, users can benefit from a reliable and secure platform, allowing for effective case handling anytime and anywhere. Embrace the future of case management with our innovative tools that transform how your team collaborates.

Infor Factory Track™ serves as a comprehensive solution for manufacturing automation, incorporating warehouse mobility, traceability, and labor and time tracking tools. It is specifically designed to assist businesses in optimizing their production processes, maintaining accurate material inventories, accelerating inventory management operations, controlling labor expenses, and seamlessly integrating with Infor's industrial manufacturing platform. This solution provides the necessary visibility and insights to accurately assess costs, enhance cycle times, and meet customer demands for timely deliveries. Infor Factory Track effectively oversees automation throughout the manufacturing floor and warehouse, managing everything from the receipt of raw materials to the assembly and distribution of finished products. The system includes modules for inventory management, scheduling of work center tasks, and monitoring labor time and attendance. Additionally, with over 200 customizable parameters, these modules enable organizations to gain a deeper understanding of their labor expenditures and operational efficiencies. By leveraging this solution, companies can not only streamline their processes but also strategically position themselves to adapt to market changes swiftly.

The DLCPM Enterprise software suite is designed to be fully functional right from installation, enabling the effective management of customer accounts, case production, sales, financial data, technician assignments, invoicing, and beyond. It offers a comprehensive solution for tracking communications, tasks, mailing campaigns, and many other aspects within a single, secure platform. The speed and intuitiveness of case tracking and inquiries have reached unprecedented levels. With easy access to case histories, notes, and financial details for all accounts, your customer service will reach new heights. Additionally, the software includes a complete shipment manager that automates case bundling for both major carrier shipments and local deliveries or pickups. These robust features and improvements are designed to enhance your laboratory’s production workflows while ensuring that your customers experience complete satisfaction. Ultimately, the DLCPM suite provides a seamless integration of essential functions that can significantly benefit any organization.

Enhance engagement and streamline automation throughout every phase of the customer journey. Transition from conventional CRM systems to a comprehensive, journey-focused customer engagement platform. Whether seeking a replacement for your existing system or aiming to expand and strengthen your current setup, Pega is here to assist you. The effectiveness of your agents is crucial to achieving success. Ensure your team remains connected, efficient, and productive, no matter their location. Customers desire to feel valued and cared for; deliver them proactive, tailored, and seamless experiences across all channels. In today’s competitive landscape, comprehensive capabilities are essential. Reduce expenses and maximize your channel effectiveness through intelligent automation and efficient case management. Facilitate the connection and automation of tasks across teams and systems to expedite the resolution of customer inquiries. Pega’s AI-driven case management adjusts to various customer service needs, while pre-established microjourneys, based on industry best practices, serve as quick-start templates. This enables you to launch initiatives promptly and efficiently.

The Lexis Quantum Database currently boasts a vast array of high-quality quantum cases available for you to reference while assessing your own cases. However, it is crucial to take action now to guarantee that you maintain access to a diverse selection of up-to-date representative cases, which will enable you to provide the best service to your clients both now and in the future. To facilitate this process, we have created the Lexis Quantum Portal, designed for easy, secure, and GDPR-compliant submission of cases, especially bulk submissions. By using the Lexis Quantum Portal to submit your quantum cases, you play a vital role in enhancing the database's case availability and ensuring it remains representative of current trends. Increasing the number of cases in our quantum databases ultimately enhances your ability to serve your clients effectively. Most of the quantum data resides within the case management systems of insurance companies, as well as personal injury and clinical negligence firms like yours, making your contributions even more valuable in this collaborative effort. Your engagement in this initiative not only benefits your practice but also strengthens the legal community at large.

Case Master Pro is a legal management software that aids debt collectors and law firms in managing their case files and accounting operations. It allows lawyers to store important documents in a central database, assign task list to specific employees, track case files with information about opponents, accounts, litigation, or judgments. Case Master Pro's key features include bookkeeping, scheduling and check printing. Invoicing, transaction management, and account reconciliation are some of the other key features. Administrators can set up security settings and create reports to gain insight into the performance of their organization. It also includes a self-service portal that allows clients to access documents, images, and claims related online to their individual case files.

Infor® Supply Chain Management solutions provide intelligent and real-time orchestration of supply chains by digitizing all processes from end to end, which enables organizations to achieve immediate visibility for making data-driven decisions and ensuring timely delivery to customers. Hosted on the cloud, these solutions help reduce total ownership costs, facilitate scalability, and enhance both security and uptime. With ongoing innovations and updates, users will never have to worry about upgrades again. A cohesive supply chain that operates with a unified perspective on orders, shipments, and inventory, along with integrated digital processes, offers the necessary visibility to boost speed and the flexibility to quickly adapt to unexpected challenges. By leveraging Infor's offerings, businesses can significantly improve their operational efficiency and responsiveness in today's fast-paced market.