Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The DLCPM Enterprise software suite is designed to be fully functional right from installation, enabling the effective management of customer accounts, case production, sales, financial data, technician assignments, invoicing, and beyond. It offers a comprehensive solution for tracking communications, tasks, mailing campaigns, and many other aspects within a single, secure platform. The speed and intuitiveness of case tracking and inquiries have reached unprecedented levels. With easy access to case histories, notes, and financial details for all accounts, your customer service will reach new heights. Additionally, the software includes a complete shipment manager that automates case bundling for both major carrier shipments and local deliveries or pickups. These robust features and improvements are designed to enhance your laboratory’s production workflows while ensuring that your customers experience complete satisfaction. Ultimately, the DLCPM suite provides a seamless integration of essential functions that can significantly benefit any organization.
Description
Utilize Infor® Case Management for submitting, tracking, and addressing HR-related questions through a streamlined, self-service software solution for HR service delivery. Integrated into the Infor Global HR system, it enables employees, managers, and HR personnel to create and oversee cases, effectively handling most common inquiries directly within the platform. Benefit from a multi-tiered strategy for HR service delivery and utilize advanced HR case management tools. Access tailored, searchable, and browsable HR information to enhance the experience. Provide customized assistance to each employee while gathering insightful feedback post-case resolution to refine your procedures. Furthermore, ensure that cases are directed to the right resources for optimal resolution and support.
API Access
Has API
No
API Access
Has API
No
Integrations
VuSpex
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Magic Touch Software
Founded
2002
Country
United States
Website
www.MagicTouchSoftware.com
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/solutions/people/hcm/case-management
Product Features
Dental
Appointment Management
Yes
Appointment Reminders
Yes
Claims Management
No
Clinical Charting
No
Imaging
No
Inventory Management
Yes
Patient Account Management
Yes
Patient Billing
No
Patient Records Management
No
Treatment Planning
No
Product Features
Human Resources
360 Degree Feedback
No
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
No
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No