Dovetail Software Description

Dovetail Software offers an HR Service Delivery Experience that includes HR Case Management and Employee Portal. It also provides reporting & analytics that enables HR to achieve excellence and meet the needs of modern HR teams. These requirements include improving the employee experience and improving the HR Experience of delivering human resources services.

Dovetail Software was founded in 1996 as a CRM company (Customer Relationship Manager) based in Austin, Texas. It started out focusing on the customer service and support market and implementing products for large-scale enterprise organizations.

We changed our focus in 2008 and created products for global workforces, specifically HR Service Delivery. Our current product line includes Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and HR Knowledge Management.

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Pricing

Pricing Information:
PEPY

Integrations

API:
Yes, Dovetail Software has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Dovetail Software
Year Founded:
1995
Headquarters:
United States
Website:
www.dovetailsoftware.com
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Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support

Dovetail Software Features and Options

Knowledge Management Software

Cataloging / Categorization
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Portal Software

Chat
Collaboration
Content Management
File Sharing
Search

Human Resources Software

360 Degree Feedback
Performance Management
Self Service Portal

Dovetail Software Lists

Dovetail Software User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: HR Analyst
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Dovetail modernized our HR service delivery

    Date: Dec 02 2025

    Summary: Dovetail delivered a strong improvement in HR operations. The team adopted it quickly and our case visibility improved immediately. Employee questions are resolved faster because the tool puts information and workflow in one place. The product is reliable, support is responsive, and the roadmap continues to move in the right direction. It has been a very positive investment.

    Positive: The platform gives our HR team real control of case management and knowledge. The workflow engine is flexible and easy for the team to maintain. Reporting is clear and useful. The employee experience is clean and fast. Support has been outstanding every time we have needed them.

    Negative: Nothing material. Any items we raised were resolved quickly and usually added to the product in later releases.

    Read More...
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