Alternatives to OpenText Exstream

Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET. Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Increase efficiency, compliance, personalization, and personalization of all regulated customer communications. Messagepoint is unique in its ability to manage complex content in regulated, personalized communications. Our customers respond quicker, have greater empathy, and enjoy consistent customer service across all channels. All this while maintaining compliance and accuracy. Non-technical business users can take control of customer communications. Automate the creation and updating Medicare communications. Intelligent control of your content allows you to deliver compliant, personalized and optimized customer communications via any channel.

Napersoft CCM Document Platform 8 for Microsoft®, Windows and Linux is our latest platform solution. It was designed for today's connected world and includes many new and advanced features. Platform for medium-sized to very large businesses that allows batch, interactive and onDemand creation, formatting, and delivery of relevant, personalized customer communications through multiple channels including print, text, email and more.

A customer communications platform that allows businesses to communicate with their customers through personalized content across 6 channels and in more than 100 languages. These are our product features: 1. Print Design Studio 2. Email Design Studio 3. Studio for Short Message Design 4. Mass communication transaction system 5. Translation system 6. AI-driven copywriting for content generation 7. AI-driven image generation for communications 8. Integrations with business systems 9. Mailroom app to manage print jobs 10. Cloud storage for all content generated

Quickly incorporate xPression's rules-driven assembly, interactive editing, and document generation features. With its open architecture, xPression allows for effortless integration with various systems of record and departmental solutions, such as customer service, CRM, enterprise content management, human capital management, finance, and legal sectors, among others. Its application integration functionalities empower organizations to embed services for document personalization and creation within any Java, Microsoft, or web-based application, and to efficiently invoke xPression from business workflows for real-time document generation or for queuing in batch processing. The xFramework, which serves as the published API for xPression, presents a thorough array of SOAP and RESTful Web Services, a Java API, and a JMS facade, facilitating the rapid integration of xPression's assembly, editing, and document output features into both new and existing enterprise systems. This comprehensive approach ensures that businesses can enhance their document management processes while maintaining efficiency.

SmartCOMM customer communications management solution (CCM) allows enterprises to deliver interactive, personalized communications to customers via their preferred channels and at a large scale. SmartCOMM is a business-oriented solution that simplifies and standardizes work processes, leading to increased efficiency and better ROI. SmartCOMM is a central management tool for enterprise organizations to manage critical customer and business communications. This CCM solution offers many benefits. You can easily add new communication channels to your organization and seamlessly manage conversations across them. This will help you future-proof your company. Engage customers with personalized, brand-consistent communications that are relevant, relevant, and offer meaningful value. Reach customers through their preferred channels with omnichannel communications that optimize their experience.

Quadient Inspire empowers businesses to craft and distribute tailored, compliant customer communications seamlessly across both digital and traditional platforms from a unified center. The solution offers robust and adaptable deployment options for cloud, hybrid, and on-premise environments, ensuring that organizations are not confined to outdated infrastructures that may hinder the evolution of their communication strategies. With extensive compatibility for Red Hat® OpenShift®, Inspire streamlines the processes of development, testing, deployment, maintenance, and upgrades in both public and private cloud settings, allowing for quicker market entry of communications while enhancing flexibility and scalability. Users can efficiently generate communication templates for various physical and digital channels through a single design interface. By employing a user-friendly drag and drop design technique, organizations can create impactful communications that effectively convey content and messages across diverse channels, ultimately improving customer engagement and interaction. This innovative approach not only simplifies the design process but also ensures consistency in messaging across all platforms.

Whether referred to as customer communications management or customer communication management, the concept of CCM encompasses all elements that aid in the operation, organization, and enhancement of a company's communication with customers. In this context, our focus is primarily on transaction-driven communication, which arises from business transactions. Customer communication management specifically involves the creation and distribution of messages, correspondence, account statements, invoices, and more. Effective management of the growing volume of such communications is essential from both organizational and technical perspectives; simultaneously, the quality of these interactions is increasingly critical for fostering positive customer relationships and ensuring long-term loyalty. Furthermore, this approach necessitates the thoughtful application of various media to successfully engage customers through their preferred channels, whether they be traditional paper or modern digital formats. The ability to adapt to these preferences not only enhances customer satisfaction but also strengthens the overall effectiveness of the communication strategy.

Customer Communication Management, often referred to as omnichannel customer engagement, encompasses a comprehensive suite of information technology solutions designed to facilitate the management of all facets of customer interactions. This approach offers a unified platform that integrates an organization’s core applications, enterprise systems, web modules, portals, and customer relationship management tools, streamlining communication delivery across a variety of channels such as email, print, SMS, WhatsApp, and social media platforms. Moreover, CCM empowers organizations to tailor their communications according to individual customer profiles, interests, and behaviors, allowing for targeted outreach through preferred channels. With an array of features, including a contemporary design interface, secure distribution methods, tracking capabilities, and user-friendly templates, Newgen’s omnichannel customer engagement software equips business leaders with the tools necessary to significantly improve customer experience and satisfaction. This holistic approach not only enhances engagement but also fosters stronger relationships between businesses and their customers.

Customers expect smooth and tailored interactions at every touchpoint each time they connect with your business. However, achieving this is challenging when customer information is trapped in outdated systems or when communication is handled by various disconnected solutions that have been patched together over time. This creates a scenario that is not only inefficient but also costly and unsustainable in the long run. The DataOceans Oceanus CCM platform provides a solution by allowing you to access and utilize data from your current systems, enabling the creation and distribution of highly personalized and engaging communications—such as bills, statements, and invoices—across multiple channels including print, online, mobile, interactive PDFs, and mobile alerts. This platform enhances customer engagement, fostering loyalty and promoting long-term business growth while also driving cost savings that make it self-sustaining. With our solution successfully implemented for hundreds of clients, we possess the expertise needed to design and execute effective communication strategies that resonate with audiences. As a result, your organization can transform its customer experience and ultimately achieve its business objectives.

A contemporary and intelligent approach to enhancing customer experience is essential. Initially, Customer Communication Management might appear straightforward, but as a business begins to analyze the various forms of communication it uses—such as sales proposals, contracts, invoices, account statements, debt collection letters, product launches, promotional offers, appointment notifications, and more—the complexity quickly increases. With a multitude of channels at their disposal, including print, email, interactive online documents, SMS, and push notifications, alongside the diverse languages and preferences regarding formats, channels, and tones (whether casual or formal) of their clientele, achieving effective communication can transform into a significant challenge. Ecrion’s document automation platform simplifies and optimizes the creation and distribution of vital business documents within an adaptable and scalable framework. By implementing workflow rules, it expedites and clarifies intricate processes—whether they are manual, fully automated, or a hybrid of both—to guarantee that communications are consistent, high-quality, and well-regulated. Ultimately, this enhances the overall efficiency of the organization's communication efforts, leading to improved customer satisfaction and loyalty.

Tungsten Communications Manager is perfect for managing all types of outbound communication, including contracts, proposals, insurance, and mortgage-related documents, empowering line-of-business managers to take charge of their correspondence. This solution requires minimal IT support for document delivery across various channels like email, social media, and digital platforms, making it an essential part of transforming your digital workflows. It streamlines workflows and standardizes customer-facing business processes by integrating seamlessly with existing legacy systems and core enterprise applications. By utilizing data and preferences effectively, the platform enables the delivery of personalized, content-rich communications that maximize opportunities for cross-selling and up-selling. Users can create and manage customized communications through a unified platform that consolidates data from multiple sources, ultimately saving time and enhancing operational efficiency. This comprehensive approach to communication management not only improves client engagement but also drives business growth and innovation.

Quadient® Correspondence is a cloud-based solution that streamlines the management of claims correspondence for insurers. This subscription-based SaaS platform allows users to generate, validate, and send personalized claims documents that meet regulatory standards across both print and digital formats without needing extensive IT support. Tailored specifically for insurance companies aiming to enhance their digital transformation without the financial burden of a comprehensive customer communications management (CCM) system, it empowers business analysts to craft and modify templates efficiently. Claims managers and compliance specialists play a crucial role in editing and approving these templates prior to their deployment. With a user-friendly interface, business professionals can easily create correspondence by selecting relevant templates and tailoring the text within predefined fields. Furthermore, designated personnel are responsible for reviewing and greenlighting the correspondence before it is instantly dispatched via email, PDF, or SMS, ensuring timely communication with customers. The entire process promotes efficiency and compliance while enabling insurers to engage with their clients more effectively.

Organizations are reviewing their communication strategies in light of digital transformation and a renewed focus upon customer experience. There is no time for manual data assembly, overcrowded templates libraries, or clogged print streams. Information must be delivered to your customers exactly when they need it, in whatever format they prefer. Hyland's flagship product for customer communication management, Content Composer allows you to create automated, rule-based correspondence and maintain the personalization, interactivity, and personalization that are essential for a great customer experience. Customers expect more from insurance companies as technology evolves rapidly. Insurers expect to be able to communicate with their customers via the channels they prefer.

Lanvera stands out as a premier document outsourcing and technology firm that focuses on the creation, distribution, and preservation of secure customer communications, which encompass invoices, statements, tax documents, collection letters, and other essential business materials delivered through print/mail and electronic channels. The dependable archiving of these documents is crucial not only for regulatory compliance but also for effective customer service. Adhering to best practices necessitates storing an exact replica of what was dispatched to the customer, including promotional materials, rather than merely keeping them in text-based formats. Whether utilizing ECM platforms or dedicated storage servers, Lanvera ensures that the PDFs provided are meticulously indexed according to your requirements, enhancing accessibility and organization. This comprehensive approach empowers businesses to maintain a transparent record of communications while safeguarding sensitive information.

Streamline customer communication and build better relationships with URVA Connect - the omnichannel platform that centralizes conversations from messaging service, like WhatsApp, FB Messenger, Instagram DM, SMS, and more, all from a single interface. URVA Connect makes it easy to manage and respond to messages, with no loss of data when team members change. URVA Connect offers a platform that helps you enhance customer relationship, keeps your business in sync and make things easier when it comes to updating your deals and policies.

Transform your cumbersome processes into exceptional performance with Expresso® for customer communications management. When handling essential communications becomes a significant burden, look no further than Expresso®. This innovative cloud-based platform can revolutionize your professional environment and organization by providing you with comprehensive control over the creation, modification, and distribution of electronic and physical documents like billing statements, compliance letters, confirmations, newsletters, marketing materials, and other customer-related documents. With Expresso®, what once took weeks or even months to produce can now be accomplished in mere minutes. Say goodbye to the frustrating back-and-forth with your printing or emailing service providers: Our cutting-edge technology platform effortlessly integrates with our print and mail services, enabling you to automate and oversee every aspect from your desktop, resulting in more effective outreach to customers and prospects that ultimately boosts revenue. Experience the future of customer communication management today and elevate your business operations to new heights.

IntelePeer’s Communications Automation Platform (CAP) offers a cloud-based solution tailored to streamline customer interactions and elevate user experiences. This platform integrates seamlessly with enterprise applications, enabling businesses to enhance efficiency, reduce operational costs, and automate communications across multiple channels like voice, SMS, and social messaging. Leveraging generative AI, CAP supports omnichannel communication and adapts to on-premises, cloud, or hybrid infrastructures, making it a flexible choice for modernizing organizational workflows. With robust enterprise-grade security and compliance features, IntelePeer ensures the protection of sensitive data while empowering organizations to optimize their communication strategies.

An all-encompassing solution that greatly enhances your return on investment across the entire communication process is offered by Sefas. As the sole customer communication management platform capable of fully integrating both print and digital formats, we stand out in the market. Our expertise lies in effectively capturing communication from various sources, standardizing it, and managing the complete production workflow. By providing insights into customer behavior, we enable you to serve your clients more effectively, leading to a marked improvement in their overall experience. In today's landscape, where customers anticipate a smooth journey, Sefas' omnichannel customer communication management solution fulfills those expectations with ease. Furthermore, our innovative approach ensures that every interaction is optimized for engagement and satisfaction.

With 97% of your clientele owning a smartphone, you have a remarkable chance to connect with them through a device they consistently carry. Our team is dedicated to assisting you in unlocking the full potential of mobile messaging. In today’s landscape, ethical debt collection is crucial; businesses must secure payments while recognizing that many customers face challenges and require personalized support. Our award-winning Mobile Collections platform enables you to find the perfect balance between these needs. By adopting a mobile-first customer notification strategy, you can minimize the costs associated with missed appointments, enhance customer loyalty, and reduce service expenses. The options available range from straightforward yet impactful SMS to interactive two-way communications. Customers prefer to interact with brands through their favored platforms, such as WhatsApp, SMS, and RCS, while brands desire a streamlined way to handle all customer interactions. Our comprehensive omnichannel chat platform is designed to facilitate this process efficiently and effectively. By integrating these tools, you can transform customer engagement and improve your overall service delivery.

The Omnichannel Suite designed for Salesforce brands enables the creation of experiences that can be deployed across various channels using the only Salesforce-native solution aimed at enhancing customer engagement throughout their journey. This platform empowers all customer-facing teams to uncover new monetization opportunities while simultaneously elevating the customer experience. You can meet your customers in their preferred environments without disrupting your own workflow. By designing multi-channel experiences from a unified interface, you can enhance your omnichannel strategy by incorporating platforms like Instagram, review channels, TikTok, support emails, and beyond. Utilizing Einstein Bots allows for the efficient qualification of customer information, addressing frequent inquiries, and minimizing the need for agent intervention before handoffs. The customer experience can be further enriched through engaging features such as images, carousels, emojis, scheduling options, location sharing, and automatic two-way message translation. Moreover, you can enhance personalization across various departments and channels by tapping into the wealth of customer data and order histories already stored within Salesforce, ensuring a cohesive and tailored experience for every individual. The integration of these functionalities not only streamlines operations but also fosters a stronger connection between brands and their customers.

This Communications Platform as a Service (CPaaS), equipped with an API and low-code capabilities, is tailored to assist enterprises in minimizing expenses, simplifying processes, and expediting IT initiatives. Users can quickly design and automate customer journeys using an intuitive drag-and-drop editor filled with robust building blocks (nodes). Transitioning to low-code development can significantly shorten the time required to launch new applications and customer journeys. The platform allows for the seamless consumption of events from current systems to initiate customer communication workflows. It enables the integration of customer interactions with backend systems, facilitating comprehensive automation from start to finish. Users can effortlessly test, deploy, and make iterative adjustments to workflows within a secure and scalable serverless framework. Additionally, the platform boasts a rich array of communication APIs and SDKs, including options for SMS, voice, push notifications, RCS, WhatsApp, and video, allowing businesses to connect with customers on their chosen channels. This flexibility not only enhances customer engagement but also streamlines operational efficiency across various platforms.

Streamline your customer communication with a centralized approach that automates the generation of personalized documents and messages, facilitates the creation of interactive documents and emails, and enables delivery across multiple channels. The KSL Suite software enhances the quality of the documents dispatched, boosts the efficiency of publishing processes, oversees the multichannel distribution of tailored documents, and minimizes related IT and postal expenses. By implementing KSL Suite, organizations can elevate customer satisfaction, ensure the relevance of the information shared, and enhance overall operational efficiency. The system features a library of shared components organized in a business tree structure, encompassing a variety of documents such as commercial and contractual materials, HR management forms, customer correspondence, invoices, and statements. Additionally, it offers collaborative tools for document archiving, as well as capabilities for searching, reviewing, validating modifications, and tracking changes made to existing document copies, thereby fostering a more organized and efficient workflow. Ultimately, this comprehensive solution not only optimizes communication but also strengthens the relationship between businesses and their customers.

Chattigo, an omnichannel platform, centralizes communication with customers and companies by integrating channels like WhatsApp, Facebook Messenger and Telegram. Chatbots, which use natural language and semantic analysis to automate responses and optimise processes, combine human interaction with artificial Intelligence. The platform allows for multiple management. Chats can be assigned and transferred to different departments or agents. It also has real-time reporting to evaluate customer satisfaction and efficiency. It also has a mobile app to facilitate conversation management. Agents can access their inbox and review and assign conversations. They can also use frequently asked questions (FAQs) to quickly answer common questions. The platform is customizable, integrates with ticketing and CRM systems and adapts to the needs of each business.

Communicate with customers through the channels that they prefer. It doesn't matter if it's for a room service, concierge or reservation. No message is lost, and the ticketing system will assign the correct team to receive it. The location of the server and the storage of your data are up to date. You can communicate with customers in peace. Your team is often on the move? No problem. Our Android and iOS apps can be downloaded from the official stores to allow your team to respond to any message while on the move.

CCM Gateway presents an advanced approach to overcoming the difficulties associated with archiving and handling transactional communications with customers. It is compatible with leading enterprise content management systems as well as document and archiving solutions from well-known providers such as Alfresco, Microsoft, and IBM. This innovative tool facilitates universal archiving of print streams and their conversion across various sectors and business applications. It effectively classifies, transforms, indexes, and securely stores large volumes of diverse document types. The solution accommodates a broad spectrum of source document formats, including AFP, Xerox Metacode, PCL, PostScript, and images. By enabling seamless customer communications and universal archiving of print streams, it supports multiple applications, formats, and document categories. This capability allows for the migration of archives to more modern and cost-efficient platforms. Additionally, it can transform, index, and load print streams into systems like Alfresco and SharePoint while achieving compression rates that can reach up to 95%, making it an invaluable resource for organizations seeking to optimize their document management processes. Overall, CCM Gateway stands out as a comprehensive solution that enhances efficiency and reduces costs in managing customer communications.

Customer support software consolidates all your communication methods into a single, robust inbox. Enhance teamwork, automate interactions, and provide exceptional customer service all from one location. Resolve all your issues using just one streamlined inbox. Outstanding customer experiences begin with seamless communication. Elevate your productivity by merging all channels, fostering team collaboration, and establishing efficient workflows—all contained within one well-organized inbox. Gone are the days of toggling between screens and logging into various inboxes. Trengo seamlessly combines your preferred communication platforms into one centralized inbox. Whether it's email, WhatsApp, voice calls, or our proprietary live chat feature, all your communication streams are unified in one place. In Trengo, you can effortlessly direct conversations to the appropriate team member or user. By @tagging a colleague, you can add internal notes and collaborate effectively to address challenges. With a simple click, you can transition to your team chat for individual or group discussions, ensuring that our powerful live chat solution is always ready to deliver. This integration not only simplifies communication but also enhances overall team efficiency.

Elixir Tango is an online platform designed to offer flexible and efficient tools for orchestrating customer interactions and achieving engagement goals while swiftly adapting to market changes and regulatory demands throughout the content lifecycle, utilizing both digital and traditional channels preferred by customers. Although regulated communications may pose significant challenges for your organization, they also hold the potential to become invaluable assets with the support of a Center of Excellence (CoE) to enhance scalability. Featuring an intuitive graphical interface, Elixir Tango empowers all stakeholders involved in the creation and management of vital customer communication outcomes by facilitating functionality within a business-oriented framework. Additionally, Elixir Tango seamlessly integrates with established business applications like Microsoft Word, allowing users to adopt innovative technology without departing from their familiar tools, all while benefiting from sophisticated content management and embedded business rules. This adaptability ensures that organizations can effectively meet the diverse needs of their clientele while maintaining compliance and efficiency.

Adapt to the evolving needs of your clients with a sophisticated solution for customer communication and document automation. GhostDraft seamlessly integrates into your operations, enhancing experiences, boosting efficiency, and providing greater flexibility on any platform. Forge genuine connections with your clientele through tailored communications. Our cloud-based, omnichannel customer communication management system simplifies interactions with your customers on their preferred platforms, driving higher engagement levels and fostering stronger relationships. By gaining enhanced control over your communications, you not only ensure compliance but also expedite product launches. Improve compliance and reduce time to market with our innovative, business-driven document creation capabilities. Accelerate your cash flow with clear, concise digital billing statements delivered across various channels. Impress your customers with prompt, interactive, and highly personalized claims correspondence, all while upholding control and compliance throughout the process. This comprehensive approach not only enhances customer satisfaction but also positions your business for sustained growth.

SaleSmartly is a comprehensive AI-driven platform designed for seamless customer communication across multiple channels, integrating messaging, support, sales, and analytics into a single interface. It unifies various platforms such as live chat, WhatsApp (including Business API), Facebook Messenger, Instagram, TikTok, Telegram, LINE, Email, VKontakte, and WeChat within one cohesive dashboard. The platform boasts features that automate repetitive support processes to enhance response times, along with workflow management tools that facilitate the internal routing and assignment of messages. Additionally, it maintains a shared customer database that monitors interactions and browsing history, coupled with real-time translation capabilities to overcome language barriers. Users benefit from dashboards that analyze metrics, trends, and performance across different channels and customers. Furthermore, SaleSmartly provides templates and guided tools tailored for e-commerce, B2B lead responses, and personalized messaging strategies. The platform highlights its commitment to security and privacy through certifications like ISO 27001 and ISO 27701. Lastly, it incorporates collaboration features that enable teams to effectively collaborate on customer interactions, ensuring a more cohesive approach to customer service.

Whaticket serves as an all-in-one CRM platform that consolidates customer interactions from various channels, such as WhatsApp, Facebook Messenger, Instagram Direct, and web chat, into a singular interface, thus enabling businesses to handle communications more effectively. With its support for multi-agent access, several service or sales representatives can utilize the same WhatsApp number simultaneously, which significantly boosts response times and enhances customer satisfaction. The platform is equipped with sophisticated automation features, including chatbots designed to address common inquiries and mass messaging capabilities for sharing information, promotions, and reminders efficiently. These tools not only streamline customer service operations but also bolster marketing efforts. Additionally, Whaticket includes functionalities for team management, allowing for organized and efficient workflows among agents. By integrating diverse communication channels, Whaticket offers a cohesive solution for businesses looking to refine their customer engagement strategies, ultimately driving better results and fostering stronger customer relationships. This comprehensive approach ensures that businesses can respond promptly and effectively to customer needs.

An omnichannel solution allows businesses to engage with their customers across various messaging applications and social networks through live chat and email. This innovative approach effectively addresses the issue of customer drop-off due to prolonged wait times for consultations on websites. Unlike traditional telephony, companies incur minimal costs beyond the internet connection when utilizing messaging platforms for communication. Consultations via these channels are not only quicker but also facilitate the sharing of multimedia content, making them accessible from virtually any location. With messaging applications and social networks collectively reaching over half of the global population, the potential for customer engagement is immense. Our platform also provides real-time analytics, enabling businesses to track message requests, evaluate agent performance, and assess different communication channels. Furthermore, we offer seamless integrations with popular helpdesk solutions and CRM systems, including Salesforce CRM, Zendesk, Freshdesk, Kayako, Intercom, and ELMA BPM. This comprehensive approach ensures that businesses can optimize their customer interactions while leveraging existing tools effectively.

Elevate your customer experience through advanced conversational intelligence that sets a new standard. Our context-aware solutions empower businesses to deliver exceptional service on a single, robust platform. By facilitating smooth, multi-channel interactions, we enable hassle-free communication with your customers. This context-driven approach fosters meaningful relationships with clients, making it easier than ever to engage with them. Engage serves as a comprehensive platform that supports industries aiming to enhance and streamline customer interactions, significantly elevating service quality. Employees can efficiently manage tasks from anywhere at any time, utilizing any mobile device available to them. To tailor our services to your specific requirements, we offer a detailed assessment questionnaire that highlights your unique needs. Furthermore, you can configure staff, departments, divisions, and locations, alongside creating customizable appointment time slots that align with your business demands, ensuring optimal service delivery at every level. With this flexibility, businesses can design service time slots that cater to their operational requirements, enhancing overall efficiency and customer satisfaction.

OpenText Experience Cloud serves as an all-encompassing, adaptable platform for enhancing customer and digital experiences by seamlessly merging media, communications, messaging, customer data, and content management into a single cohesive environment, which allows for individualized interactions throughout the customer journey. This innovative solution empowers organizations to dismantle barriers between their marketing, content, and communication infrastructures, while also modernizing and enhancing their existing technology ecosystems, enabling them to implement experiences according to their specific needs, whether through a complete platform or a selection of modular features. The platform's integration of AI and generative AI tools, particularly through OpenText Experience Aviator, significantly boosts content generation, tailors customer interactions, optimizes workflows, and ensures the provision of pertinent, context-sensitive information to customers across various channels. Additionally, it facilitates comprehensive omnichannel engagement, incorporating email, messaging, web, and rich media, as well as orchestrating customer journeys and managing unified customer data effectively. This versatility ensures that organizations can adapt their strategies as required, ultimately enhancing customer satisfaction and loyalty.

The ultimate omnichannel message solution that combines 25 business messengers, social media, and other platforms in one chat center. It also provides a customer relationship management system powered by automation so you can boost your sales and customer support performance using the same resources.

imBee is an integrated One Team Inbox. It consolidates the vast majority of your Instant Messaging Channels with over 300+ Tools to optimize communication efficiency, and improve customer relationships by engaging in effective conversation. ImBee helps brands grow their business and improve internal and exterior communication by providing best-in class business tools and workflow automation. ImBee allows enterprises to manage customer communication, support, and sales in one place. This streamlines team efforts and helps recover lost sales. AiskBee, Hong Kong's first ChatGPT-powered Enterprise Knowledge Base Solution launched by imBee in 2023, revolutionizes customer engagement through dynamic customisation and AI capabilities. ImBee's commitment towards data security is in line with international standards, ISO27001 certification, and private cloud data protection. This ensures that users' sensitive data is protected.

Engage in smooth conversations with external contacts using Mio, which connects communications across platforms like Slack, Microsoft Teams, and Cisco Webex Teams. Effortlessly interact with an unlimited number of clients, customers, and partners as you collaborate with them just like you would with your coworkers. You can reach your customers through the messaging application they prefer, all while using the one you are accustomed to. Maintain continuous communication when working together on various projects, allowing for a streamlined chat experience instead of scattering discussions across multiple platforms. Say farewell to concerns about shadow IT and managing excessive guest accounts, as you can easily authorize the Mio app and invite external contacts within minutes. Join as many universal channels as you wish, with the first three created at no cost. Users from Microsoft Teams, Slack, and Webex Teams can directly message each other from their chosen chat applications, ensuring seamless collaboration. Synchronize channels and spaces to ensure that you and your colleagues are consistently aligned on important matters. Mio synchronizes all essential features that your teams rely on daily while securely integrating with your existing messaging platforms, enhancing productivity across the board. With Mio, you can foster a more cohesive work environment that transcends the limitations of traditional communication barriers.

Facilitate the connection between aid donors and recipients while ensuring privacy and developing comprehensive donor profiles that enhance engagement. Oversee various aspects such as guest outreach, marketing strategies, reservations, interactions, call deflection, events, feedback collection, self-service options, payments, and beyond. Assist businesses in improving engagement levels, automating essential processes, collaborating securely, and scaling their services across multiple channels. Provide customers with a seamless, timely, and personalized service experience, ensuring a smooth purchasing journey across various platforms. Empower patients to take charge of their health through proactive self-care measures and establish effective channels for communication among doctors, patients, and care providers. In doing so, you create a more integrated and responsive healthcare experience for all involved parties.

We offer innovative customer communication solutions that transform traditional print and static methods into dynamic digital formats. Embrace a digital-first mindset for every aspect of your customer interactions. Utilize email marketing as a powerful tool to connect with and captivate your audience. Transition all sensitive customer communications to a secure digital environment. Convert your digital transformation initiatives into quantifiable objectives. Improve the overall customer experience through various digital communication platforms. Discover the effectiveness of our tailored solutions designed for specific industries. Reach your digital transformation objectives by tapping into the expertise of our strategists, who are dedicated to supporting your journey. With our comprehensive approach, you can ensure that your communication strategies are both effective and future-ready.

Chaport is multi-channel live chat and chatbot software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Chaport also provides self-service capabilities: you can create a knowledge base for your customers, add it to your website, and activate an FAQ bot to automatically suggest help articles directly in the chat widget. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.

DocPath's software solutions are specifically designed to enhance Customer Communications Management and Document Output Management. Explore the numerous advantages that DocPath provides in these domains for various key business processes: an improved corporate image and better client interactions through personalized TransPromo messages, the production of high-quality documents, online generation and distribution of documents, and access to a diverse array of distribution channels. The capability to merge different document templates, such as contracts and bills of lading, ensures that each document can be customized for individual clients during the creation process. Additionally, the software features print control that minimizes toner usage and offers a single solution suitable for both batch production and web-based environments. It also seamlessly integrates with leading document management systems like Documentum and FileNet, as well as major ERP systems including JD Edwards, SAP, and Oracle. With its adaptable framework, DocPath solutions provide the flexibility necessary to scale and evolve alongside your business's requirements. This ensures that as your company grows, your document management capabilities can expand to support new challenges and opportunities.

360 Textolic serves as an advanced multichannel messaging platform that allows sales, marketing, and support teams to connect with customers directly from their CRM systems. It accommodates more than 11 different communication channels, such as SMS, WhatsApp, RCS, Telegram, and Messenger, all from a single, cohesive interface. Equipped with functionalities like bulk messaging, individual outreach, automated scheduling, no-code chatbots, and seamless CRM integration, Textolic enhances response rates and simplifies communication, eliminating the need for multiple tools. Users have the capability to customize their campaigns, automate follow-up messages, and analyze outcomes using integrated reports and analytics. This platform is particularly beneficial for businesses utilizing Salesforce, HubSpot, or Zoho, as it helps minimize operational costs while facilitating large-scale outreach. With its robust features, organizations around the globe trust 360 Textolic for a quicker, more intelligent, and personalized approach to engaging with their customers effectively. Furthermore, it empowers teams to focus on building relationships rather than managing communication logistics.

Transform the way you communicate with customers by utilizing an advanced AI-driven omnichannel platform that offers customized experiences tailored to the distinct needs of various businesses. This innovative solution helps you uncover new possibilities, turn visitors into loyal customers, and enhance overall satisfaction. Streamline your technical support process while managing a multitude of customer inquiries efficiently. Experience successful interactions through our real-time live chat feature, ensuring you remain in touch with your customers around the clock. Improve customer engagement significantly by providing them with easy access to essential information and allowing them to find answers independently regarding your products or services. You can enrich your platform by uploading helpful articles, tips, how-to guides, relevant video tutorials, and other valuable resources. Welcome a powerful tool that is always ready to assist, offering immediate answers to customer questions at any time, even when your support team is unavailable. With a simple drag-and-drop interface, you can effortlessly create your own chatbot tailored to your business needs, enhancing customer interactions even further. Your journey towards superior customer service begins here!