CCM Platform Description
Napersoft CCM Document Platform 8 for Microsoft®, Windows and Linux is our latest platform solution. It was designed for today's connected world and includes many new and advanced features. Platform for medium-sized to very large businesses that allows batch, interactive and onDemand creation, formatting, and delivery of relevant, personalized customer communications through multiple channels including print, text, email and more.
CCM Platform Alternatives
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.
Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
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PolySpeak
Discover a revolutionary way to learn languages such as Spanish and French without spending a dime—introducing our innovative AI-driven app designed for immersive conversation and interaction. This advanced language learning tool harnesses state-of-the-art AI to provide free lessons in Spanish, French, German, Chinese, and English! Everything necessary to enhance your language abilities swiftly and effortlessly is at your fingertips. With our app, engaging discussions are always available, ensuring you’ll never run out of intriguing topics to explore. Interact with a variety of captivating characters from around the globe, including those who speak Spanish, French, German, and Chinese, to enrich your learning experience. Our interactive chat and conversation capabilities, featuring hold-to-talk functionality, make practicing your speaking skills more dynamic and enjoyable. Whether you’re a beginner or looking to refine your abilities, our app is designed to cater to all levels of language learners.
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JivoChat
We're a freemium omnichannel communication platform for businesses with 11 channels to connect and more than 270k active users in all countries all over the world.
Agents can access all chats, emails and calls from one Jivo app and your clients can get support via social media and increase your sales opportunities.
We are integrated with Shopify, Wordpress, Wix, Bigcommerce, Tilda and many other big names in the industry.
We feature chatbots, WhatsApp, Instagram and many other very important communication channels so your revenue can increase more and more.
JivoChat is developed and localized for the English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian markets.
We're ready to work in any country also with 24/7 support.
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Pricing
Pricing Starts At:
$40,000 USD
Pricing Information:
Platform options include both Express Edition Pricing (e.g. a la carte pricing), and Enterprise Edition Pricing.
Company Details
Company:
Azuba Corporation
Year Founded:
1986
Headquarters:
United States
Website:
www.azuba.com/products/
Media
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Product Details
Platforms
Windows
Linux
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support
CCM Platform Features and Options
Customer Communications Management Software
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Document Management Software
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
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