M/Series Description

The CCM concept encompasses all components that help a company manage, organize, and improve its customer-related communication. We are primarily concerned about transaction-oriented communication in our context. Communication initiated by a business transaction. Customer communication management – CCM includes the creation and delivery of customer messages, correspondences, account statements, invoices, and other information. It is essential to manage the increasing volume and quality of customer communication from both an organizational and technical perspective. On the other hand, it is crucial for customer loyalty and a well-functioning customer relationship. This includes the proper use of various media to reach the customer via the preferred digital or paper-based channels.

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Company Details

Company:
kühn & weyh Software
Year Founded:
1980
Headquarters:
Germany
Website:
www.kwsoft.com

Media

M/Series Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Phone Support
Online

M/Series Features and Options

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

M/Series User Reviews

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