Podium
Podium is a comprehensive AI-driven platform designed to streamline lead management and customer communication for businesses, currently serving more than 100,000 customers. Its flagship feature, the AI Employee, guarantees round-the-clock engagement with leads, enabling faster responses that translate into higher conversion rates and increased sales. Businesses benefit from a unified dashboard that merges calls, texts, payment requests, and bulk messaging to nurture prospects and drive repeat business effectively. Podium’s intelligent automation handles customer inquiries seamlessly across all communication platforms, ensuring consistent and accurate messaging. The company has gained industry acclaim, appearing on Forbes’ Next Billion Dollar Startups, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies lists. Founded in 2014 and headquartered in Lehi, Utah, Podium enjoys backing from top investors such as Accel, Summit Partners, GV, and Y Combinator. Its platform empowers businesses to build lasting customer relationships through efficient, AI-enhanced communication. Podium continues to innovate, helping companies scale their lead conversion efforts globally.
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Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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CCM Platform
Napersoft CCM Document Platform 8 for Microsoft®, Windows and Linux is our latest platform solution. It was designed for today's connected world and includes many new and advanced features. Platform for medium-sized to very large businesses that allows batch, interactive and onDemand creation, formatting, and delivery of relevant, personalized customer communications through multiple channels including print, text, email and more.
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ExpressoPay
Embrace the digital era with our cutting-edge application designed for managing online and phone-based digital transactions. ExpressoPay® empowers you to introduce essential digital consumer services while facilitating payments through online platforms, mobile devices, and phone calls. It seamlessly integrates with Expresso®, allowing users to create a digital wallet where consumers and patients can access their statements online and oversee their payments. The digital bill presentation and payment system mirrors the user-friendly nature of Expresso®, boasting top-tier features such as the ability to establish a personalized payment portal, integrate with automated voice response systems and customer service centers (IVR/CSR), and maintain your merchant relationships since ExpressoPay functions with any merchant service provider. You can accept payments through ACH, debit, and credit cards via mobile, IVR/CSR, and online channels, in addition to offering options for one-time payments, recurring billing, and payment plans that cater to varied customer needs. This versatility ensures that you can provide exceptional service while streamlining the payment process for all users.
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