Alternatives to Etiya CRM

iCRM allows retailers and businesses to be more customer-centric by allowing them to understand their customers' needs and wants. Retail is a fast-paced business where trends can be created, profits can increase and consumers are always looking for the next big thing. Understanding retail analytics is very important. Get a better understanding of your customers' experience with your brand. Retail businesses can use our iCRM algorithms to target segmented marketing campaigns based upon specific customer characteristics such as gender, region, preferences, purchasing habits, and so on. These results will increase customer loyalty and retention. The customer data platform is managed by marketers and stores, connects, combines customer data from websites, purchases, engagements, attributes and market data. Intelligently identify the channels that are most likely to increase engagement, which will increase your ROI.

Intelligent Journey Orchestration represents a data-centric marketing approach that tracks customer behavior across multiple channels to achieve genuine one-to-one personalization in real time throughout the entire customer experience. The era when marketing dictated the customer journey has faded; nowadays, customers take the lead in a digital environment that demands businesses to not just fulfill their needs but to proactively identify and address those needs prior to them being voiced. Customer loyalty is increasingly granted to organizations that prioritize their clientele in every aspect of their operations. Marketing teams are evaluated based on their effectiveness in attracting customers, facilitating upselling and cross-selling opportunities, and fostering long-term customer loyalty through ongoing interactions. Nonetheless, companies have long recognized that without integrated access to comprehensive data, their marketing efforts risk devolving into a haphazard and uninformed guessing game, ultimately hindering their success. As customer expectations continue to evolve, the pressure on businesses to refine their marketing strategies intensifies, making the role of data integration even more critical in shaping meaningful customer relationships.

To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.

Retail Directions offers a customer-focused POS and ERP solution designed to empower contemporary retailers in maximizing their business opportunities. With a comprehensive suite of omni-channel selling features, the platform includes various operational modules such as merchandise management, inventory oversight, sophisticated logistics, promotional tools, and customer loyalty programs, ensuring all aspects of your enterprise work together effectively. Additionally, our software is utilized in over 30 nations, accommodating various languages, currencies, and tax systems to provide a truly global solution. This adaptability makes Retail Directions a valuable partner for retailers looking to thrive in diverse markets.

Your Comprehensive Solution for Customer-Focused Digital Transformation. Unlock the true capabilities of customer-focused strategies with Emojot's comprehensive platform, designed to optimize your operations, reduce expenses, and elevate the customer journey from beginning to end. Emojot’s customized solutions cater to every phase of the customer lifecycle, from attracting new customers to fostering long-term loyalty, ensuring exceptional outcomes in today’s customer-centric marketplace. - Elevate Customer Experience: Gather real-time insights to implement necessary changes that enhance satisfaction and foster loyalty. - Strengthen Online Image: Gain valuable insights into customer opinions across various review sites to maintain a positive online reputation. - Increase Revenue: Drive revenue growth by enhancing customer retention, identifying upselling opportunities, and encouraging brand advocacy. - Optimize Operations: Refine business processes to minimize errors while increasing efficiency, productivity, and overall profitability. - Foster Continuous Improvement: Utilize data-driven insights to consistently refine your strategies and adapt to evolving customer needs.

Reef provides a customer revenue platform designed to enable businesses to consistently enhance revenue from their current clientele while streamlining net retention metrics. The landscape has changed dramatically, with new sales declining and upselling becoming increasingly challenging, making the net retention rate (NRR) more difficult to manage. Many organizations find themselves unprepared for this evolving marketplace, leading to a significant revenue shortfall. Often, startups delay establishing a strong foundation for NRR success, which hinders their growth and contributes to this revenue gap. It is crucial for these companies to prioritize investment in areas that will foster rapid growth. By developing board-ready analytics that encompass both current and historical data on net retention—including renewals, upsells, and cross-sells—businesses can gain valuable insights. Furthermore, visualizing territories will help in swiftly pinpointing growth potentials and identifying churn risks, taking into account factors like engagement levels, product usage, consumption rates, health scores, and Net Promoter Scores (NPS). Transforming these insights into actionable strategies through advanced targeting and effective workflows will ensure that companies follow through consistently, ultimately driving better execution and stronger results.

A Voucher Management System designed for intelligent and multi-channel retailing can streamline your marketing strategies, enhance customer interaction, reduce expenses, and foster valuable relationships in today’s digital landscape. Vouchermatic provides a robust platform for launching and designing your incentive initiatives. By connecting with your tech-savvy clientele, you can effectively turn them into dedicated patrons, ultimately leading to greater success in your business endeavors. This innovative approach ensures that your marketing efforts are not only automated but also tailored to meet the needs of a contemporary audience.

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

Implement behavior-driven bulk and automated campaigns across multiple channels. Leverage sophisticated multichannel marketing techniques to enhance operational efficiency. Cultivate a dedicated customer base while ensuring high retention rates. Gather insights on customer behavior through their browsing patterns, messages received, cart activities, and CRM data. Develop tailored recommendations that foster valuable, lasting relationships. Execute large-scale promotional campaigns and automated series featuring suggestions across all platforms. Utilize upselling tactics to boost the frequency of purchases. Initiate your digital marketing journey instantly by launching custom-designed campaigns right from the day of registration! Take advantage of pre-established workflows for various events, whether it’s abandoned carts or personalized welcomes. Enjoy complimentary support for businesses at any level of growth. Customize every engagement on each platform by harnessing real-time user behavior analytics. Drive sales through loyalty initiatives, unique promo codes, and personalized discounts that cater to every individual customer, ensuring a unique experience for each user. Additionally, regularly analyze campaign performance to optimize results and refine strategies for ongoing success.

Base empowers you to harness the most significant growth asset of your organization: your customers. As leaders in the Customer-Led Growth (CLG) movement, we provide a specialized marketing platform tailored for B2B companies, enabling them to build continuous and personalized interactions with their customer base on a large scale. By examining every customer's unique journey across various touchpoints and utilizing insights for engagement, you can communicate in context, enhancing product adoption, fostering loyalty and advocacy, driving cross-selling and upselling efforts, improving retention, and gathering feedback efficiently. This approach not only increases engagement but also transforms customers into advocates for your brand, thereby amplifying your growth potential even further.

CompanionSFA (Pharma) serves as a comprehensive Sales Force Excellence Solution that streamlines Field Activities and Marketing Initiatives while integrating CRM to enhance various customer interactions. The rise of smartphones has prompted the demand for cutting-edge mobile sales force automation tools, allowing sales teams to provide updates on a call-by-call basis, enabling management to monitor real-time activity in distant locations. Companion is crafted to revolutionize customer management, making the process quicker, simpler, more efficient, and ultimately more productive. Transition to a digital approach today. As competition intensifies, customer loyalty becomes crucial for maintaining profitability, making it essential to select a CRM solution that can access and analyze the history of past customer orders, thereby aiding in the enhancement of sales prospects. By leveraging this historical data, businesses can identify trends and opportunities for upselling and cross-selling, further strengthening their market position.

Moving firms that operate extensive fleets of trucks and employ numerous staff members often deal with a significant volume of estimates. These agents are tasked with overseeing estimates that involve third-party carriers and collaborations with other moving businesses. Both small and large carriers provide services to moving companies and seek a reliable platform for managing their opportunities effectively. Truck drivers, whether local or long-distance, are on the lookout for moving leads and opportunities to establish connections with moving companies. Our comprehensive web-based solution, which requires no installation, simplifies the planning and management of all moving operations through an intuitive and straightforward user interface. With our diverse range of moving software packages, movers can efficiently direct, coordinate, and communicate their activities while managing sales, operations, inventory, customer relations, and their workforce. Additionally, iBook serves as a lead-generating add-on to Granot OMS, providing your moving company with an SEO-friendly self-booking website that attracts potential clients and boosts lead generation. This integration not only enhances efficiency but also helps your business thrive in a competitive market.

As customer expectations continue to rise, banks must swiftly identify and understand these needs, aligning them with their own business goals more effectively than their competitors. With rising acquisition costs, it becomes crucial for banks to maximize profitability from their existing clientele, leading to enhanced business performance through more strategic decision-making. A well-structured approach to customer relationship management is essential, encompassing the design, execution, and oversight of strategies. Furthermore, support for cross-selling and up-selling should be informed by careful analysis of customer behavior, allowing banks to tailor their offerings. Importantly, there are no restrictions on the number of users or the volume of decisions and workflows that can be processed, providing banks with the flexibility to scale their operations efficiently.

Regardless of whether you run a quaint independent eatery or a vast restaurant chain, Avenista is here to enhance your establishment's profitability. Avenista's Table Reservation and Table Management software has consistently featured essential tools aimed at hotels and resorts. Avenista™ stands out as the most robust and adaptable Dining Management Solution available on the market today. The company behind it operates with a straightforward approach, focused on simplifying the lives of restaurateurs, increasing their profits, and making their experiences more enjoyable overall! Avenista assists you in streamlining vital Front of House operations, including managing reservations, tables, customer service, diner relationships, marketing, and business analysis. Its user-friendly interface can transform even the most chaotic restaurant into a well-organized and efficient establishment, one that demonstrates genuine care for its diners while adeptly working behind the scenes to unlock the full potential of the restaurant. With Avenista, you can expect a marked improvement in both operational efficiency and customer satisfaction.

Apptimize serves as a cutting-edge tool for experimentation and managing feature releases, helping to craft outstanding user experiences on various digital platforms, including mobile, hybrid, OTT, web, and server environments. In today's competitive landscape, businesses are developing mobile applications to maintain a strong omni-channel presence, and Apptimize allows them to effectively test and enhance these applications to meet and surpass their objectives. This innovative platform is trusted by notable clients like HotelTonight, Glassdoor, A&E, and Stash, collectively impacting over 2 billion users globally. By leveraging Apptimize, companies can not only streamline their app development processes but also ensure that their end-users enjoy a seamless and engaging experience.

Konnect CRM software facilitates collaboration among your marketing, sales, and customer service teams, allowing them to exchange information and oversee all interactions with prospects, leads, and customers. This CRM solution is particularly beneficial for sales teams aiming to secure more deals. Many CRM systems fall short in effectiveness as they fail to deliver significant value to sales personnel. In contrast, Konnect CRM distinguishes itself by offering outstanding features and customer support, specifically designed to aid small businesses in achieving greater success. Ideal for small to medium-sized enterprises (SMEs), Konnect CRM simplifies the management of sales processes, enabling quicker deal closures. The platform provides a comprehensive solution for customer relationship management that spans from pre-sales to post-sales stages. Additionally, Konnect CRM empowers businesses to manage customer interactions throughout the entire lifecycle, from initial acquisition to ongoing support. Unique features within Konnect allow companies to effortlessly engage in upselling and cross-selling opportunities while fostering loyalty among their most dedicated customers. By streamlining these processes, Konnect CRM not only enhances sales efficiency but also solidifies customer relationships for long-term growth.

Customers show a strong preference for live chat when they are comparing various offers or services in real-time. This feature enables them to connect instantly with an agent, allowing for the resolution of issues or the sharing of sensitive information. By leveraging a diverse array of customizable rules, businesses can anticipate customer needs and determine the most effective times and individuals to engage. Furthermore, providing proactive operator assistance can significantly enhance customer loyalty. In addition to improving customer satisfaction and retention, live chat often proves to be more cost-effective compared to traditional email and phone support. It fosters human interaction, opens up fresh opportunities for upselling and cross-selling, and enhances agent efficiency. With just a click, visitors can tackle complex inquiries without the frustration of being placed on hold. This seamless communication allows businesses to interact directly with their online customers through a mix of video, voice, chat, and collaborative tools, including assisted browsing and document sharing. Ultimately, the integration of these tools not only streamlines customer support but also enriches the overall user experience on the website.

Cloodo WhatsApp is a platform that combines all the features you need to improve your business, simplify operations and create a superior customer experience. Some of the main features include: 1. Customer Interaction: Manage customer conversations and provide excellent service. 2. Sales Enhancement: Find and guide new customers by using their data. 3. Cross-selling and Upselling : Offers products based upon customer preferences in order to increase sales. 4. Customer Engagement: Provides an easy platform for communication with customers. 5. Team Communication: Provides useful customer insights for better planning. 6. Communication Center: Manages all customer interactions and support in a single place. 7. Contact Import: Adds new contacts automatically. Cloodo WhatsApp is a CRM that uses WhatsApp to improve customer relations and increase sales.

Enhance your product conversion rates by seamlessly incorporating and overseeing your digital imagery. Effectively handle extensive and intricate product ranges along with their complex interrelations. Boost conversion rates and the average order quantity through automated cross-selling and upselling initiatives, utilizing rules-based intelligence. The Studio is crafted as a ready-to-use solution, catering to various positions within your organization. Streamline and automate your advertising campaigns by directly accessing the most current information regarding your products. Effortlessly import or export your products in Excel or CSV formats with a user-friendly and sophisticated configurator designed to adapt to your needs and expectations with maximum flexibility. Ensure that you provide your suppliers with accurate data promptly and in the correct format while aligning with channel expectations, enabling you to accelerate sales. Additionally, this comprehensive approach not only optimizes your workflow but also fosters stronger connections with both customers and suppliers, ultimately leading to sustained growth.

An enterprise-level, all-encompassing platform for managing customer experiences is tailored to enhance organizations focused on customer satisfaction, operating from a private cloud call center. The evolving landscape of consumer expectations has introduced significant challenges for businesses striving to provide exceptional service. A staggering 90 percent of consumers review your website prior to engaging with your company, and an increasing number of customers prefer to communicate via digital channels such as web chat, SMS, chatbots, and social media. Mitel’s MiContact Center Business platform equips customers with the flexibility to connect through their chosen devices and preferred communication methods, while also providing agents and supervisors with the necessary tools to navigate today’s complex omnichannel customer journeys. This platform encompasses all essential features required to run a premier customer experience center, including an integrated Workflow Designer, Speech IVR, AI-driven Chatbots, Agent Assist capabilities, Interaction Recording, Quality Management, Workforce Management, and a multitude of additional resources to ensure seamless operations. Additionally, this comprehensive system not only streamlines processes but also enhances overall customer satisfaction by empowering organizations to adapt to the dynamic needs of their clientele.

Accelerate your growth in eCommerce by leveraging Salesforce Commerce Cloud, previously known as Demandware, which is designed with a focus on your customers. Maintain a competitive edge with a flexible commerce platform that integrates seamlessly with the leading CRM in the world. By connecting Commerce Cloud 360 with Slack, you can enhance collaboration, adjust rapidly to market needs, and create a cohesive customer journey that enhances success from any location, tailored for various industries. Boost both revenue and customer relationships through a fully integrated digital journey that combines data unification, personalized interactions, and revenue growth across multiple channels, facilitated by automation and AI, all anchored in a single source of truth. Increase your conversion rates and foster brand loyalty with a streamlined customer experience that spans from marketing and sales to commerce, fulfillment, service, and more. Choose between user-friendly click-based options or more sophisticated coding tools to build your ideal solution. Innovate quickly to keep pace with customer expectations, scale your operations globally, and adeptly respond to varying demand levels. Additionally, expand your commerce capabilities through a robust ecosystem of partner applications to enhance your offerings. This comprehensive approach empowers your business to thrive in an ever-evolving digital landscape.

The Commanders Act Customer Data Platform empowers businesses to boost both sales and customer loyalty by fostering significant connections with their leads and clientele. As the expenses associated with acquiring new customers continue to escalate, conversion rates remain stagnant at around 2.5%-5%. To enhance marketing effectiveness, brands are increasingly gathering valuable data insights—including behavioral, demographic, and psychographic information—from every interaction with leads and customers. This highlights the necessity of collecting comprehensive data from all customer engagements. Additionally, it’s essential to cleanse, standardize, and securely store this information in a centralized database that is readily accessible to all marketing channels and utilized by sales and customer service teams within their CRM systems. To adopt a truly customer-centric approach, marketers must prioritize being data-driven, making it vital for them to access trustworthy data that allows for a thorough evaluation of their marketing strategies and techniques. By harnessing these insights, businesses can tailor their offerings more effectively to meet customer needs.

Strategies for thriving in the post-COVID-19 landscape involve utilizing technology to connect with the ideal clientele and facilitate seamless online reservations. Enhancing customer experience through omni-channel communication fosters brand loyalty and encourages repeat business. By incorporating up-selling and cross-selling features in your app, you can boost the average transaction value. GoBony offers a customized app for your salon that meets all your operational requirements, or you can select from a variety of specialized engines tailored to your specific needs. Your app can also detail the steps you’ve implemented for COVID safety, informing clients of the precautions they should take when visiting for services. By demonstrating the safety measures you’ve enacted, you can instill confidence in your clients and highlight the optimal times for their visits. Additionally, implementing pre-paid bookings can help you manage your schedule effectively and minimize cancellations. Enhanced efficiency and an improved customer experience contribute to quicker and more lucrative growth for your business, ultimately setting you apart in a competitive market. Investing in customer communication about health and safety can forge deeper connections and trust between you and your clientele.

Omega Order Tracking was designed to increase customer satisfaction, loyalty and retention rates. You can track your order across multiple carriers, receive notifications of shipment status and view shipping information all in one place. You can enjoy a hassle-free and smooth tracking experience with a branded tracking page and estimated delivery date/ETA. Marketing assets increase upsell and cross-sell. Reduce WISMO by using SEO-optimized, auto-translated notifications of shipment updates.

What is Sayl Resto? Sayl Resto, the digital ordering system for restaurant businesses, offers a world-class online ordering experience that allows for pickup, delivery, and eat-in. Manage loyalty programs, gift cards, voucher campaigns, upsell campaigns and operations. You can build a long-lasting customer relationship and increase your revenue.

The iGainSpark Solution serves as a robust Omni-Channel Loyalty Platform designed to help businesses recognize and connect with their customers effectively. It facilitates the implementation of loyalty programs for individual merchants, groups of merchants, or those within a coalition network. The loyalty system operates on an intuitive “Earn and Burn” approach, motivating customers to return for purchases while enjoying rewards in the process. This creates a mutually beneficial relationship between businesses and customers, essential for fostering a thriving loyalty ecosystem. Built on a secure cloud infrastructure, the platform is accessible to both businesses and their clientele, ensuring seamless interactions. Furthermore, its user-friendly design promotes ongoing engagement, making it an invaluable asset for any business looking to enhance customer loyalty.

Accelerate your growth and expand your market presence with our cloud-based, enterprise-grade platform designed for omni-channel loyalty, commerce, and campaign management. Global Loyalty empowers loyalty initiatives to enhance customer retention, facilitating personalized communication that boosts engagement, reduces churn, and ultimately leads to increased revenue and profitability. We prioritize innovation and creativity, offering real-time loyalty marketing that allows you to swiftly and effectively address both opportunities and challenges. With Global Loyalty, you gain a comprehensive strategy that utilizes each distinct channel to create a seamless experience for your customers from start to finish. Our platform supports intricate enterprise and coalition loyalty programs, allowing you to rejuvenate your loyalty strategy by adopting cutting-edge loyalty management software that aligns with modern consumer expectations. By leveraging our solutions, you can ensure that your loyalty initiatives remain relevant and effective in a rapidly evolving market landscape.

OrderLogix streamlines daily processing tasks, facilitates first contact resolution for customer service queries, and ensures uniform reporting across all order channels. By automating routine tasks and reducing paperwork, your entire team can direct their efforts towards enhancing customer satisfaction and driving growth. The system empowers you to oversee, manage, and swiftly modify critical components of your multi-channel sales strategy—such as scripts, offers, continuity, discounts, up-sells, and cross-sells—allowing for real-time adjustments to achieve optimal outcomes. This platform seamlessly integrates with every order channel, enabling efficient tracking and management of order data while providing the flexibility to process these orders through various fulfillment companies or call centers that align with your operational model. Additionally, this functionality enhances overall efficiency, ensuring that your business remains agile and responsive to customer needs.

Vozy is a voice assistant and conversational AI that transforms how companies interact with customers. It provides a platform for customer-centric businesses to increase their productivity with an automation that actually works. Vozy offers personalized solutions to meet the increasing demand for omnichannel customer service. Vozy is delivering significant cost savings as well as unparalleled customer experiences for Latin American companies. Vozy is trusted by powerhouses such as SURA, Bancolombia and Proteccion.

Driven by Damco's advanced technological capabilities, the Dealer Management System (DMS) transforms the supply chain dynamics for companies with extensive dealership and distribution frameworks. This innovative shift is realized through the improvement of distribution channels, strengthening of partnerships, and the optimization of sales processes, all integrated into a unified platform. The DMS features essential tools for the industry, such as continuous inventory tracking, automated sales order generation, and comprehensive customer relationship management. These functionalities work in harmony, empowering enterprises to boost their overall supply chain performance and encourage collaboration across various levels, leading to a better customer experience and increased revenue. In addition to streamlining operations and partnerships at multiple tiers, Damco's DMS enhances customer engagement through tailored interactions, increased service effectiveness, and clear, multi-channel communication. As a result, businesses can not only meet but exceed customer expectations, paving the way for sustained growth.

Blue Pure Loyalty® stands out as a premier company in the realm of Loyalty Marketing Technology, dedicated to crafting cutting-edge Loyalty and Incentive Programs tailored for various stakeholders, including end customers, businesses, employees, sports team enthusiasts, and sales channels, all while positively influencing their behavior to drive improved profitability, increased sales, and enhanced satisfaction with our clients' offerings. We specialize in the design, development, operation, and management of administrative processes to ensure the continual enhancement of these programs. Our approach is highly personalized, focusing on the unique needs of our clients and their consumers, employing a Customer-Centric strategy that optimizes both program appeal and profitability. This is achieved through Data-Driven Strategies, which stem from meticulous analysis of data gathered within the Loyalty and Incentive Programs, utilizing sophisticated statistical models from Data Science to significantly boost our clients’ business profitability. Ultimately, our commitment to innovation and effectiveness positions us as a trusted partner for companies looking to elevate their loyalty initiatives.

Verfacto is an analytical solution for data-driven marketing. It automatically analyzes eCommerce data to generate insights that improve the performance of digital marketing. You already pay for traffic, so make the most of it! - Increase conversion rates with data-driven marketing on-site - Use behavioral insights to better understand your customers and predict what they will purchase and how much they will spend. Smart cross-sell and upsell strategies can help you sell more. Identify the best acquisition channels for you. - Manage the impact of discounts and create data-driven discount strategies that increase customer retention and revenue. - Use AI customer segmentation to tailor communication with customers

Netcore Customer Engagement and Experience is an intelligent, full-stack platform that allows you to redefine growth. Full-stack growth platform for marketers, product managers, and growth managers. Raman's revolutionary predictive intelligence will help you increase conversion, retention, revenue, and profitability. Netcore delivers a world-class customer experience for marketing and product managers at customer-centric brands. Easy to use, intelligent customer engagement platform that helps you increase conversion and retention. Automate the delivery of personalized campaigns to specific customers. Netcore Customer Engagement eliminates the guesswork from how to engage customers using machine learning-backed data analysis. You can create a single profile by combining data points from every interaction your customer has with you brand across online and offline channels (website, mobile app, and marketing channels).

Each of our six industry-specific products is tailored to your specific vertical in order to help you achieve your business goals. CRM for Wealth Management - This tool helps advisors to grow their assets by building strong client relationships. CRM for Private Banking - CRM helps Relationship Managers to grow assets under management by strengthening client relationships. CRM for Commercial Banking – Helps bankers increase upsell and cross-sell opportunities through personalized service. CRM for Corporate Banking – This CRM helps business bankers increase upsell and cross-sell opportunities through connecting insights and sales teams across different regions. CRM for Sales, Research, Trading & Research enables users to maximize profit and maximize capital usage CRM for insurance helps agents drive renewals, cross-sell opportunities, and helps them get more business. Our products can fulfill all your CRM requirements in one package. This includes sales, service and marketing capabilities that are tailored to your industry.

Transform your contact center into a powerhouse with Enghouse Interactive. Connect with your customers seamlessly across various channels, deliver tailored experiences on a large scale, and leverage your contact center as a strategic asset. Central to your organization, your contact center creates opportunities to set your services apart, gather valuable insights, and foster customer loyalty. As customer expectations rise, organizations need a communication platform that is nimble enough to respond swiftly and effectively to inquiries from any channel, at any time, while aligning with your business protocols and providing actionable insights for continuous enhancement. Our exceptional omni-channel contact center solutions provide both versatility and choice, ensuring they can adapt to varying deployment needs, size, complexity, and integration requirements, allowing for smooth customer interactions no matter your financial constraints. By embracing our solutions, you will not only improve customer satisfaction but also enhance the overall efficiency of your operations.

Infor Interaction Advisor is an application designed for real-time decision-making that determines the most suitable and impactful marketing campaign to display at any customer interaction point. By utilizing this user-friendly tool, businesses can enhance their customer experience management strategies with messages and offers that resonate most effectively with their audience. The self-learning nature of this marketing campaign management software allows it to recommend the ideal campaign tailored to the customer, addressing aspects such as next best actions, cross-selling opportunities, and retention strategies. Through its ability to dynamically profile customers and make rapid assessments regarding qualifications and governance, the platform guarantees that marketing efforts are not only relevant but also personalized, ensuring customers receive the most appropriate campaigns to meet their needs. This innovative approach to marketing significantly increases the likelihood of successful customer engagement and satisfaction.

Encompass-CX provides a flexible B2B customer experience management solution designed to gather, evaluate, and interpret all interactions throughout a client's journey to assess customer well-being. By analyzing these interactions, we offer insights into your accounts, products, and services, enabling you to enhance customer engagement and create a unique client experience that goes beyond mere satisfaction. With our cloud-based dashboard, you can gain a comprehensive view of customer data and share it with relevant stakeholders. This approach not only drives revenue growth but also helps identify opportunities for cross-selling, minimizes churn, and transforms at-risk clients into loyal advocates for your brand. It is essential to exceed customer expectations regarding the quality of your products and services. Encompass-CX compiles various post-sale data points, including service metrics, support tickets, onboarding evaluations, and email communications, to deliver a clear understanding of a company’s accounts. Effectively measuring client experiences is an invaluable strategy for fostering growth within any organization, ultimately leading to a more engaged and satisfied customer base. By leveraging these insights, businesses can adapt their strategies to better meet the evolving needs of their clients.

The SAP Sales Cloud empowers businesses to gain deep insights into their customers, enhance sales interactions, and cultivate enduring relationships. By delivering remarkable sales experiences, this solution drives revenue growth and encourages customer loyalty through a comprehensive understanding of every customer and their interactions. It allows sales teams to dedicate more time to nurturing relationships and connecting with clients. With SAP Sales Cloud, organizations can optimize and automate essential selling tasks while equipping sales personnel with smart recommendations. This cloud-based platform offers a cohesive overview of each customer and provides a smooth mobile experience for both online and offline engagements. Additionally, it leverages intelligent insights and analytics to improve decision-making. The key advantages include streamlined sales processes, higher win rates, and enhanced sales performance through AI-driven recommendations tailored for each specific opportunity. By automating time-consuming activities like interaction logging, sales representatives can focus on selling effectively, ensuring they can engage with customers at any time and from anywhere, ultimately making every interaction count.

Augmented Revenue leverages Sidetrade’s AI assistant, Aimie, to forecast customer behavior and determine the most effective strategies for retaining clients and boosting sales. By implementing targeted offers and campaigns, businesses can enhance customer lifetime value through increased upsell and cross-sell opportunities. Utilizing predictive analytics, Augmented Revenue equips organizations with the insights needed to comprehend customer behavior and take proactive measures to ensure customer retention and sales growth. Aimie analyzes real-time data to identify behavioral patterns and offers recommendations designed to foster customer loyalty while revealing further sales prospects. Her application of Sidetrade’s proprietary algorithms enables the prediction of customer churn in the near future. This valuable information allows businesses to assess potential revenue loss from customers who may be on the verge of leaving and take anticipatory actions to keep them engaged. Additionally, Augmented Revenue identifies the optimal offers or actions that are most likely to succeed in generating upsell or cross-sell opportunities with current customers, ultimately driving greater business success. By harnessing these insights, organizations can create a more strategic approach to customer engagement and revenue growth.

Propello offers a robust loyalty platform designed for enterprises, enabling brands to quickly establish fully customizable reward portals without requiring any coding or extensive development efforts, leveraging a vast network of over 1,000 partners worldwide. This API-driven system automates the activation of rewards and various incentives—such as cashback, discounts, digital vouchers, promo codes, e-gifts, prize draws, referrals, tier advancements, and contract extensions—tailored to specific customer behaviors and conditions. The platform's modular features comprise a swift-to-launch rewards portal, AI-enhanced dynamic personalization, effortless program management bolstered by continuous marketing and technical assistance, as well as real-time analytics dashboards that highlight partner effectiveness and essential metrics like activation, retention, churn, NPS, upsells, and revenue implications. Additionally, its seamless integrations, including Zapier, facilitate easy customer data transfer and reward automation across more than 5,000 applications, significantly enhancing operational efficiency. By providing these capabilities, Propello empowers brands to create engaging and effective loyalty programs that drive customer retention and satisfaction.

iONE360 is a celebrated omni-channel visual product configurator that incorporates 3D, AR, VR, automated renders, and a room planner into one cohesive platform. This comprehensive tool allows users to handle all aspects of product data management, create tailored product configurations, manage assets, and effectively distribute them across both online and offline channels. Serving as a complete solution for 3D product configuration through a guided selling approach, iONE360 allows for the generation of photorealistic visuals of various product variants and showcases them in real-world environments using Augmented Reality, all while integrating these products into an intuitive room planner. With robust CTO and CPQ functionalities, iONE360 empowers both back-office teams and customers to efficiently customize intricate products and place orders accurately, eliminating mistakes. By visualizing each phase of the purchasing process, it alleviates customer uncertainties in mere minutes, fostering a sense of assurance that drives sales. The platform has the potential to boost conversion rates by an impressive 27% to 70%. Furthermore, the room planner's capabilities encourage additional sales, leading customers to spend three times more than they initially intended. In this way, iONE360 not only enhances the shopping experience but also significantly increases overall revenue for businesses.

Outsell's Virtual Customer Engagement Platform fosters enduring connections with automotive sales and service clients by maintaining a consistent presence through AI-enhanced, multi-channel communications, while also recognizing when customers are ready to make a purchase. Acting as an extension to your marketing team, Outsell operates efficiently on auto-pilot, allowing for tailored and controlled messaging aimed at specific consumer demographics. By providing an intelligent approach to budget allocation, Outsell aids dealerships in reducing costs associated with limited staff, enhancing time efficiency, and allowing teams to focus on their core strengths—selling and servicing vehicles. The platform leverages machine learning predictive models rooted in artificial intelligence to forecast future consumer actions and identify the content that resonates most with individual customers. Furthermore, it delivers dynamic and personalized information across various channels and profit centers, ensuring that consumers receive tailored content that aligns with their unique preferences and requirements. This innovative method not only enhances customer engagement but also drives better sales outcomes for auto dealers.

Lead Management Automation™ empowers sales and marketing professionals to enhance their effectiveness while fostering stronger connections with customers, prospects, and partners. Our innovative marketing automation platform is designed to assist businesses in generating marketing qualified leads and converting them into sales qualified leads. With integrated marketing tools, users can effortlessly launch omni-channel marketing campaigns across both online and offline platforms, as well as establish essential business processes. The platform is fine-tuned to support sales and marketing teams in cultivating better relationships with prospects, customers, and partners, all while increasing productivity. Explore how to incorporate marketing automation into your strategy by discovering the features available to you. You can create trackable content, graphics, emails, landing pages, and much more! The system allows for effective lead nurturing throughout the workflow, reduces sales cycles, and enhances deal sizes. Additionally, users can generate measurable videos, assess the return on investment for video marketing, increase conversion rates, and distribute video emails seamlessly. By adopting this comprehensive approach, businesses can transform their marketing efforts and achieve greater success.

With over three decades of specialized experience, we focus on crafting customer-oriented strategies that leverage existing relationships effectively. Our approach ensures the right message reaches the right customer precisely when it’s needed, enhancing value through each relevant and timely interaction. We are introducing a novel method that offers digital marketing automation as a service for a straightforward monthly fee, allowing our team of experts to handle your digital customer communications. This is why choosing OneClick is a seamless choice for financial institutions, CEOs, operations managers, and internal marketing teams. OneClick boasts a high-security protocol platform, expertly managed, facilitating a smooth transition from online engagement to in-person interactions, effectively bridging the gap between operations and marketing to connect with the ideal audience for lead generation and customer retention. As a comprehensive solution, we manage every aspect for you, including content curation, enabling you to swiftly and effortlessly achieve measurable outcomes. By streamlining your marketing efforts, we allow you to focus on what matters most: growing your business.

EasyTranslate is a SaaS company that provides translation management, advanced generative AI, and access to freelance translators/copy editors within a single software platform. Our solution caters to various needs such as AI-powered content creation from scratch, website translation, webshop localisation, CMS integration, and more. We offer numerous no-code plugins for integration and automate your entire translation and content generation workflows. We follow a customer-centric approach and aim to find the ideal solution for any business aiming to expand globally. Hundreds of B2B customers worldwide rely on our comprehensive software to break into and scale up in international markets.