Alternatives to EBC Group

SuperOps is a next-generation, all-in-one PSA-RMM platform designed for ambitious MSPs looking to scale efficiently. Infused with AI-driven intelligence and smart automation, SuperOps offers a comprehensive suite of features, from IT documentation to project management, ensuring MSPs have everything they need in one place. Say goodbye to juggling multiple disconnected tools—SuperOps empowers MSPs to move beyond outdated, fragmented systems with a cloud-native platform built for simplicity and productivity. Experience a seamless, modern solution that streamlines operations and makes managing IT services effortless.

JDisc Discovery is a powerful IT asset management and network discovery tool, designed to provide organizations with clear, real-time insights into their entire IT environment. By automatically scanning the network, it identifies and catalogs devices, from physical servers and workstations to virtual machines and network appliances, giving users a detailed inventory of their assets. The tool captures essential data such as hardware specifications, installed software, system configurations, and interdependencies among devices. A key advantage of JDisc Discovery is its agentless architecture. Rather than requiring installation on each device, it uses multiple protocols (like SNMP, SSH, WMI) to gather information, ensuring quick deployment and compatibility across various operating systems, including Windows, Linux, and Unix. This makes it ideal for diverse and dynamic IT ecosystems, enabling efficient and non-intrusive data collection.

Auvik Network Management is a network management and monitoring software designed to empower IT professionals with deep visibility, automation, and control over their network infrastructure. This innovative platform is trusted by businesses of all sizes to streamline network operations, enhance security, and optimize performance. One of Auvik's standout features is its real-time network mapping and discovery capabilities. It automatically generates interactive, visual maps of your network topology, allowing you to easily identify devices, connections, and potential bottlenecks. This invaluable insight helps in planning and optimizing network architecture for maximum efficiency.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

ConnectWise PSA (formerly ConnectWise Manage) a robust business management platform, is designed for companies that offer service and support technology. ConnectWise PSA is trusted by more than 100,000 users. It offers a wealth features that enable teams to achieve greater accountability and operational efficiency. ConnectWise PSA includes help desk, billing and time tracking, project management, agreement management, sales and marketing, procurement and reporting tools. ConnectWise PSA™ (formerly ConnectWise Manage) is an award-winning professional services automation (PSA) solution that connects your entire operation. It creates a single view via a single data layer, so you can clarify and streamline what’s actually happening in your business.

Manage your clients' IT infrastructure. Don't settle. ConnectWise RMM, a ConnectWise software solution that provides proactive tools as well as NOC services, will exceed your clients' expectations. Smart patching is more important than ever as the number of vulnerabilities is increasing every year. We automatically test and deploy patches when possible and limit harmful patches. Clients are protected while you spend less time managing endpoints, and more time growing your company. It is difficult to find, afford and retain high-quality talent. 81% of IT leaders believe it's difficult to find the right talent. Add ConnectWise RMM and NOC services to get the expertise and problem solving you need to be the advisor your clients require--without increasing headcount.

LogMeIn Resolve is a comprehensive unified endpoint management (UEM) platform designed to streamline IT operations and help managed service providers (MSPs) scale efficiently. It integrates remote monitoring and management, unattended remote access, ticketing systems, workflow automation, and AI-driven insights into a centralized console. The platform supports patch management, antivirus monitoring, alerting, and remote execution, allowing IT teams to proactively maintain device health and optimize performance. Users benefit from unattended access to Windows, Mac, and Android devices, enabling issue resolution without user disruption. LogMeIn Resolve also offers IT asset management capabilities that track inventory, license compliance, and usage to support smarter decision-making. AI-powered features such as helpdesk ticket summaries and script generation boost team productivity. The platform integrates easily with popular tools like ServiceNow, Zendesk, and Microsoft Teams. LogMeIn Resolve is ideal for IT teams and MSPs looking for a secure, flexible, and AI-augmented solution to modern IT management challenges.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Small and medium-sized enterprises (SMEs) around the world can realize true freedom of choice by partnering with JumpCloud. JumpCloud centralizes the management and security of identities, access, and devices through its cloud-based open directory platform, enabling IT teams and managed service providers (MSPs) to remotely support Windows, Mac, Linux, and Android devices, manage identities natively or from their preferred HRIS or productivity suite, and provide access to hundreds of on-prem and cloud-based apps with a single, secure set of credentials. Start a 30 Day Trial of JumpCloud today to take advantage of the entire platform for free.

Join thousands of IT professionals and MSPs who use N-able™ Ncentral® remotely to monitor and manage complex networks and devices. These are the key features: * Monitor almost all devices, including Windows, Linux, and macOS * Get complete visibility across your network and cloud services without the use of additional network monitoring software * Automated patch management policies can be created to ensure that devices are always up-to-date * Automate your workflow with drag and drop scripting in automation manager. No need to write code! * Remote support across platforms and devices with the integrated Take Control feature * Use N-able MSP manager to manage tickets and billing. * Secure your data with integrated backup, EDR and AV. * Available on-premises and hosted cloud solutions to suit your business needs

Alemba Service Manager is an ITIL-aligned IT Service Management Tool that focuses on the fulfilment of requests. Alemba Service Manager, with its 25-year heritage, allows users to respond quickly to the demands of business by reducing time for request fulfilment by using automated workflow integration. Alemba's unique price model takes into consideration different levels of participation within your organization. It offers an interface for all types of users. Alemba has a strong consulting background, unrivalled experience in the Service Management Market, and a focus on customer satisfaction. This makes it ideally positioned to deliver an end-to-end Service Management Project within your organization.

Hornbill Platform provides a means to streamline and digitize your organization's processes through a suite of seamlessly integrated and user-friendly applications tailored for enterprises. The adoption of digital technology greatly enhances the financial performance of businesses, propelling the trend of Digital Transformation—an essential focus for organizations today. With Hornbill's platform and solutions, you can effectively pursue this transformative goal. Each application is crafted to meet the specific needs of your business operations while operating on a cohesive technology framework that features a unified data model and complete integration. Business users can effortlessly automate workflows across various departments in a no-code setting, eliminating the need for costly consulting services or technical projects to begin unlocking value. Central to any digital transformation initiative is a versatile workflow automation feature, allowing complex business processes to be represented visually without requiring coding skills or specialized technical knowledge. This innovative approach empowers organizations to adapt quickly to changing market demands while optimizing their operational efficiency.

Create your pricing and statement of work in just one straightforward step. With the ScopeStack platform, you can effortlessly select features from various technology categories, streamlining the scoping process considerably. Say goodbye to spending endless hours in front of your computer wrestling with word templates and correcting grammar. As you select features and functions, the ScopeStack platform automatically generates the scope for you. Additionally, you can visually assess the profitability of your projects and leverage essential business metrics for automatic project approval, making the entire process even more efficient and insightful.

Support your employees around the clock with our innovative AI-driven support assistant, designed to align with your specific business requirements. Atomicwork brings a tailored solution to every team interacting with your workforce, facilitating the dismantling of barriers that often separate them. By automating up to 80% of the manual tasks typically managed by your IT department, Atomicwork minimizes distractions and enhances employee productivity. This platform also liberates your HR team from the burdens of operational tasks, allowing them to evolve into strategic allies who maximize employee value throughout their journey, from onboarding to offboarding. Furthermore, Atomicwork enables your finance teams to deliver smooth support while remaining vigilant about best practices, compliance obligations, and external dependencies. Streamline the influx of employee requests by effectively assigning them to the appropriate specialists and fostering collaboration to meet their needs efficiently. With Atomicwork, you not only improve operational efficiency but also create a more cohesive work environment that empowers every employee.

Whether you operate as a niche consulting firm or a global IT service provider, decídalo offers the perfect SaaS solution for streamlining your internal operations. With reduced administrative tasks, you can focus on billable hours, ultimately leading to increased profitability. The hours dedicated to tasks like updating CVs, managing staffing projects, preparing bid proposals, or collecting data for client inquiries cannot be charged to clients. By automating these time-intensive internal duties, decídalo enables you to allocate your time in a more productive manner. This innovative platform enhances your sales potential by delivering faster response times, tailored CVs for specific bids, and pertinent project references. Additionally, decídalo effectively connects skills, project needs, employee availability, and financial data, guiding you on how to leverage existing skills for maximum profit. The system proactively identifies potential idle times for consultants and assists in locating suitable new project opportunities, ensuring that your team remains engaged and productive. With decídalo, your organization can achieve greater efficiency and success in a competitive market.

The contemporary work environment has evolved into a hybrid model. SCC combines advanced technology with deep expertise to facilitate seamless collaboration among end-users, regardless of where their work occurs. With over 45 years of experience partnering with the largest organizations in both the public and commercial sectors in the UK, SCC offers managed IT services and specialized knowledge to help you achieve the hybrid workplace tailored to your needs. Our Software Asset Lifecycle Management solutions empower your organization to enhance agility while maintaining oversight of your software strategy. At SCC, we understand that genuine business adaptability is rooted in having clear visibility and control over your Software Assets and Cloud Deployments. We are committed to utilizing leading software asset lifecycle management practices and cloud consumption strategies to refine your operations. Additionally, we will provide the necessary processes, software tools, and services to maximize your return on investment, ensuring your organization thrives in a dynamic business landscape. By partnering with SCC, you can confidently navigate the complexities of modern work environments.

Patch Connect Plus is a SCCM Third Party Patch Management and Non-Microsoft Patch Solution that allows users to deploy patches to more than 250 third party applications. Patch Connect Plus allows users automate non-Microsoft patches management to protect their systems against security threats. Patch Connect Plus eliminates the need to purchase another IT solution for patch management. Patch Connect Plus provides status reports that inform users about the availability of patches for their applications.

Transforming your data into a digital format ensures that your customer records are readily accessible whenever you need them. With all your customer and sales information centralized in a single database, you can effortlessly locate any customer, order, or payment details at any moment. Our software encompasses essential daily operations utilized by various small businesses, including CRM, invoicing, accounting, reporting, point of sale, inventory management, order fulfillment, credit card processing, and customizable workflows. By merging these vital features into one cohesive solution, you eliminate the hassle of entering data into multiple systems or managing numerous platforms simultaneously. This system consolidation not only reduces software expenses but also significantly minimizes the time wasted on redundant data entry. Moreover, with our integrated credit card processing feature, you can operate countless virtual cash registers, removing the need to rent outdated credit card machines or pay for the phone lines they require. Ultimately, this streamlining leads to greater efficiency and cost-effectiveness for your business.

FieldAware's field service management platform serves as the central hub for your everyday operations, streamlining time-consuming tasks such as scheduling, dispatching, and invoicing to enhance the efficiency of your field personnel by providing essential project information readily available. This innovative solution, referred to as the FieldAware Field Service Hub, represents a significant advancement toward achieving operational excellence. The software efficiently manages the scheduling process and maximizes the productivity of your field team; by entering details such as service areas, expertise, and historical project data, the system can automatically optimize schedules for the entire team with just a click, instantly sending updates to their mobile devices. Moreover, the FieldAware Field Service Hub simplifies the complexities of field service management, ensuring that our technology prioritizes what is truly important—supporting operations in the field. With our comprehensive features and functionalities, your service organization can achieve impressive results that have a lasting impact on your business. Ultimately, FieldAware empowers your team to focus on what they do best while our software takes care of the intricacies.

AvenDATA stands out as a premier provider specializing in the archiving and decommissioning of legacy systems. We aim to transform the landscape of system decommissioning with our innovative ViewBox archive solution, which has been developed from years of expertise in managing legacy system archives. The primary goal of our ongoing enhancements to ViewBox is to ensure users can easily and comfortably navigate their legacy data, tables, and documents. Our projects are conducted entirely remotely, allowing our team to consistently deliver archiving solutions on schedule, regardless of geographical location. This approach not only ensures efficiency but also promotes resource-saving practices across the globe. Furthermore, we pride ourselves on our ability to adapt swiftly to our clients' needs regarding resources and project timelines. Given the increasing global demand, we ensure our clients' data is securely hosted in a certified data center, providing peace of mind and reliability. We are committed to maintaining the highest standards and responsiveness in our services.

iET Solutions, a division of UNICOM® Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). Its software suite, iET ITSM, is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. With additional modules for phone system integration, and software asset management, iET Solutions offers an extensive package for service management. Every business is unique and our solutions are designed to work the way our customers do. The company has more than three decades of experience in service management and works with organizations across all industry sectors.

Managing projects effectively requires tools for Issue Tracking, Project Management, Version Control, Help Desk, File Sync, Wikis, and Chat. Creating a successful product and delivering software necessitates quick access to information, yet this data is often scattered across various platforms, including issue trackers, git commits, wikis, and miscellaneous documents. Planio consolidates all this information into a single platform, making it easier to manage. Monitoring issues, tasks, and bugs is fundamental to Planio’s functionality, allowing for tailored tracking of essential information in every issue. Users can develop intricate workflows that determine the available actions based on specific roles within the team. Additionally, Planio accommodates agile methodologies like Scrum, enabling teams to plan sprints and visualize their progress on an Agile Kanban board. For those who prefer conventional project management methods, Planio also offers features like milestones and Gantt charts, ensuring versatility for teams that do not solely rely on agile practices. As your team generates documents, prototypes, and impressive presentations, having a centralized system becomes even more vital for maintaining organization and efficiency. This comprehensive approach fosters collaboration and enhances productivity across all stages of the project lifecycle.

Effortlessly create, handle, and resolve all your IT service requests and ticketing needs. You can streamline the process of generating, managing, and resolving IT service tickets. This solution aims to decrease the volume of service tickets and expedite the resolution of IT issues. It is competitively priced at about one-third of what similar services charge. With VSA integration, you can resolve service tickets 40% more quickly. Technicians are empowered to work effectively and smoothly across various tools, ensuring they have the necessary information at their fingertips. This allows for less time spent on tracking tickets and more focus on enhancing customer satisfaction using a comprehensive IT helpdesk ticketing system. Additionally, it enables efficient staffing and management of IT projects while providing real-time updates on project statuses. By enhancing project management capabilities, forecasting becomes significantly improved. The Vorex Service Desk dashboard delivers up-to-date insights into the status and progress of tickets. You can also easily produce custom reports, gaining valuable insights that facilitate prompt and confident business decision-making. Ultimately, this solution ensures that your IT operations are not only efficient but also aligned with your strategic goals.

IR:IS and AIOps are AI-powered integrated systems that optimize processes and resources. IR:IS and AIOps make it easy to manage project planning, resource allocations, financial integrations, and project controls. IR:IS and AIOps also include CRM, HRM and recurring task management. Invoicing and detailed reporting tools are also included. The built-in authorization allows for customization of different roles to ensure proper access and data protection. IR:IS can be used on any platform, including mobile and tablet devices. It is browser-independent. IR:IS and AIOps also support financial optimization, the incorporation of best practice, and performance tracking. This helps companies increase efficiency and improve employee productivity.

Streamline your approvals and processes through Slack or email, initiating workflows from over 1500 applications that you regularly utilize. If you can visualize it, you can manage it with Wrangle. Collaborate with teammates to create transparent process maps that everyone can access. The intuitive drag-and-drop workflow builder is accessible to all users. Workflows, tasks, and approvals can be triggered automatically from Slack and email, ensuring that the right individuals are notified at the perfect moment, in the correct sequence, with clear instructions on what actions to take next. Say goodbye to the hassle of tracking down colleagues or worrying about overlooked tasks. Seamlessly connect the apps integral to your daily operations, enabling automatic workflow initiation and real-time updates as your processes unfold. Additionally, you can capture and oversee team to-do lists, integrating process tracking into your existing systems. Empower your operations experts across all teams by automating any approval process or operational procedure. With Wrangle, your workflow efficiency will soar to new heights.

Key Account Management and Advisory Platform that supports both the customer and IT provider. vCIOToolbox assists MSP's to identify technology gaps and meet the requirements of small and large businesses. This will allow you to stay ahead of cyber threats, bad actors, and cyber threats. MSP's, MSSP's, and other service providers can use our consistent, repeatable, and easy process to ensure that their customers have the right technology and that it is aligned with their business goals. Cybersecurity is complex and new threats are constantly emerging. While tools can provide protection, that is only one part of the story. Customers need a Cybersecurity Sherpa. With our GRC tools MSPs and MSSPs can conduct assessments or launch a Compliance as a Service Program to help mitigate risk. This will increase revenue for the provider. You can monitor the satisfaction and performance of your services with those who matter.

Automox is a cloud-native solution that is accessible worldwide, providing effective management for OS and third-party patches, security settings, and custom scripts across Windows, Mac, and Linux systems through a user-friendly console. This platform allows IT and SecOps teams to swiftly gain oversight and control over on-premises, remote, and virtual endpoints, eliminating the need for expensive infrastructure deployment. By streamlining these processes, Automox enhances operational efficiency and strengthens security measures across diverse environments.

Asio™ by ConnectWise® stands out as the premier platform tailored for leading IT solution providers. When you require advanced cloud technology that offers limitless scalability alongside exceptional speed and performance, Asio™ is your go-to choice. This innovative platform enables you to address the challenges posed by fragmented systems, tackling issues such as inefficiencies and repetitive tasks. Your organization will transform into a streamlined IT service provider, enhanced by our security-centric approach that elevates your business functions, enhances intelligent monitoring and automation, accelerates innovation, and so much more. Take command of both your operational processes and financial outcomes with Asio™. Boost your business capabilities with a suite of software designed for managed service providers, which includes tools for project management, automation of quotes and proposals, next-generation IT documentation, and real-time analytics. With this exceptional performance, these solutions empower you to navigate effectively on the path toward business excellence. Elevate your service delivery and enhance customer satisfaction with greater ease and efficiency, ensuring that your clients receive the best possible experience.

OMNITRACKER can be used to adapt processes to meet your specific needs. OMNITRACKER's unique module and application design, as well as many out-of-the box solutions, make it easy to launch. You can easily and flexibly adapt the functionality to meet your needs or create your own workflows. The multi-client OMNITRACKER allows for unlimited scaling. Easy maintenance and updating, as well as a attractive licensing model, guarantee a quick return on investment. Our highly efficient, scalable, and effective solution for IT Service Management (ITSM) is highly efficient. It is based upon the current ITIL standard and integrates with other supporting processes. It supports you at all stages of the project and greatly facilitates planning and control. It can be combined with other applications. You can track all sales projects with our application for the complete process, from lead generation to successful completion.

Startly revolutionizes IT Service Management (ITSM) and Professional Services Automation (PSA) by combining every essential function into a single, integrated platform. Built specifically for IT service providers, Startly enables users to plan, track, and resolve everything—from incidents to projects—through an intuitive, cloud-based interface. Its Service Management module covers incident tracking, problem resolution, SLA management, and change control, while Project and Resource Management capabilities ensure timely project delivery and optimized utilization. The platform’s Insights and Analytics dashboard provides deep visibility into project health, service performance, and profitability. Startly’s Configuration Management Database (CMDB) helps maintain complete oversight of IT assets and dependencies. With one flat pricing model and a 30-day free trial, it’s built to simplify financial and operational decisions for growing IT teams. Proven metrics show Startly users experience 5x faster staffing, 95% on-budget projects, and 80% quicker delivery times. From helpdesk to financials, Startly is the unified solution that helps IT organizations operate smarter and scale faster.

Kaseya BMS is a comprehensive PSA platform that modernizes IT service delivery by automating complex workflows and consolidating business processes into one intuitive interface. It features AI-powered service desk capabilities that quickly resolve tickets with smart writing assistance and auto-suggested documentation, boosting technician productivity by 25%. The software also automates billing cycles to eliminate errors and accelerate invoice processing, supporting various billing types including time-tracked, recurring, and project-based invoices. Designed to enhance team collaboration and customer satisfaction, Kaseya BMS integrates seamlessly with existing business tools to ensure a unified, efficient workflow across IT operations.

IFS Field Service Management (FSM) stands out as a leading solution tailored for field service operations in large organizations. It encompasses a wide array of features designed to enhance resource optimization throughout the entire service lifecycle. Key offerings include a contact center, management of contracts and warranties, knowledge and project oversight, as well as improved planning and scheduling capabilities. Additionally, it boasts mobile functionality, portals for customers and partners, billing systems, inventory management for service parts, and processes for returns and repairs, ensuring comprehensive support for all service needs. Such a robust framework facilitates not only efficiency but also a heightened level of service delivery.

Ivanti delivers a suite of integrated IT management products that help organizations automate workflows, enhance security, and improve employee satisfaction. Their Unified Endpoint Management platform offers centralized, easy-to-use controls to manage devices and ensure consistent policy enforcement across any location. Enterprise Service Management provides deeper visibility into IT processes, helping reduce disruptions and increase efficiency. Ivanti’s network security solutions enable secure access from anywhere, while their exposure management tools help identify and prioritize cybersecurity risks. Serving more than 34,000 global customers like GNC Holdings and Weber, Ivanti is committed to supporting modern, flexible workforces. The company also conducts original research on IT trends, cybersecurity, and digital employee experience to guide innovation. Ivanti’s customer advocacy programs highlight the value of strong partnerships and dedicated support. Their offerings empower businesses to manage technology proactively and securely at scale.

Overseeing the requirements of a large workforce, whether in the office or remote, presents a significant challenge for IT departments. This responsibility is becoming increasingly difficult due to budget constraints, staffing reductions, an influx of necessary applications, and evolving workplace trends like remote work and personal device usage. The Thrive Platform, driven by ServiceNow, empowers IT teams to enhance service delivery while minimizing time and effort. By facilitating self-service options and automating routine tasks, such as password resets and onboarding processes, the Thrive Platform revolutionizes IT operations. It offers personalized experiences based on job roles, simplifying daily tasks for IT professionals while making technology self-service intuitive for all users. Supported by a committed team of experts at Thrive, the platform enhances overall efficiency through customized workflows and straightforward guidance, ultimately improving the work experience for everyone involved. This innovative approach not only streamlines IT processes but also fosters a more productive and satisfying work environment.

Aranda Service Management is a comprehensive IT Service Management (ITSM) software that aims to boost productivity within organizations by offering automated service solutions. It adheres to ITIL 4 best practices and features a user-friendly portal alongside self-service capabilities, which allow clients to submit requests, track the status of their cases, and access a centralized knowledge repository for self-management around the clock. Key advanced features include a priority matrix, financial oversight, structured approval workflows, import/export options, and tools for collecting satisfaction feedback. By incorporating artificial intelligence and machine learning, it provides top-tier self-service experiences while simultaneously lowering support expenses. Additionally, it accommodates multi-project environments, enabling businesses to oversee various service domains beyond IT without the need for extra infrastructure, thus promoting seamless operational efficiency. This flexibility makes it an invaluable asset for organizations looking to streamline their IT and service management processes.

Research shows that as high as 80% of IT assets are not being used, putting a huge strain on budget and productivity. Many organizations are having to reevaluate their IT asset management systems due to increased regulation and security concerns. A next-generation tool powered by AI is required to implement new controls and processes that allow for efficient management of hardware and software assets. SummitAI Asset Management helps you optimize asset utilization, reduce costs, and enforce compliance. SummitAI Asset Management provides accurate inventory of all hardware and software assets in your company, throughout the entire asset lifecycle. It helps you manage your assets from the planning stage through the disposal stage, which includes requisitioning and allocation, retirement, and retirement. SummitAI's IT Asset Management allows enterprises to manage their assets efficiently and cost-effectively.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

Xurrent provides enterprise service management (ESM), a solution that allows seamless collaboration between internal and outside service providers. Xurrent, the only ESM that allows all internal departments like IT, HR, and Facilities to work seamlessly together, as well with managed service providers, to whom some services have been subcontracted, is the only ESM. Xurrent not only supports the ITIL processes but also offers fully integrated capabilities for knowledge management, project management and time tracking. Xurrent is a Self-Service app that enterprise employees can use whenever they need help. Xurrent supports SIAM in addition to its ITSM and ESM capabilities, which support the ITIL, KCS and KCS practices. This management approach becomes increasingly important as enterprises depend on more external providers.

Vityl IT & Business Monitoring goes beyond being merely an IT solution; it serves as a vital partner in ensuring your business operations are seamless and efficient. This innovative system tracks the technical elements that underpin both your company's activities and those of external partners. Are you finding that a plethora of disconnected monitoring tools hinders your ability to gain a comprehensive understanding of what truly matters? With Vityl IT & Business Monitoring, you can quickly define a service and consolidate data from all your technical resources, including Infrastructure, Security (SIEM), application performance, databases, log files, help desk, and CRM—essentially everything you need! As a result, you can achieve a complete overview of your service status within just hours or a few days. This solution not only offers a robust, multi-platform alternative but also outperforms other costly and labor-intensive monitoring options. Furthermore, Vityl IT & Business Monitoring is designed for swift and straightforward deployment, allowing you to realize benefits in record time while simplifying your monitoring process.

Discover the ultimate 3D design software tailored for hobbyists, where precision is inherent, ensuring that everything you create fits perfectly every time. Whether you're crafting a single component or an intricate assembly of a thousand parts, the possibilities are endless. You can easily export your creations in formats like STL, STEP, SAT, DWG, or DXF to suit your 3D printer or CNC machinery. Additionally, generate 2D drawings complete with dimensions for practical assistance during the building process. This tool offers a streamlined yet robust set of features, allowing you to get started quickly without overwhelming you with choices. Best of all, there are no subscription fees—own your software and utilize it offline whenever you need. You have the capability to design precision components for anything from miniature machines to grand creations. Whether you're aiming for the most impressive pinewood derby vehicle or sophisticated artistic masterpieces, if it can be milled, you can design it. Create highly customized projects for your router table, effortlessly transitioning from simple parts to complex geometries that push the boundaries of your imagination. Output any design directly to a 3D printer, and embark on projects ranging from basic signs to innovative robot designs, or tackle a replacement for something that needs fixing. With this tool, the sky’s the limit for your creativity and engineering prowess!

Acronis Automation is a powerful Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) to optimize and streamline their business operations. It includes robust features such as automated billing and invoicing, service desk management, CRM tools, project management, inventory tracking, and KPI reporting. Seamlessly integrating with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services, it provides a unified platform for managing tickets, automating workflows, and analyzing business performance. This centralized solution reduces manual processes, enhances efficiency, and improves client satisfaction, enabling MSPs to focus on delivering exceptional services and driving growth.

BOSSDesk offers a comprehensive ITIL-aligned Service Desk/Help Desk and IT Asset Management solution that can be utilized either in the Cloud or On-Premise. It is designed to deliver a highly productive and efficient remote work environment, featuring an award-winning user-friendly interface alongside a robust Service Catalog. Customers have consistently rated BOSSDesk highly for its cost-effective ITSM solution, which is complemented by an extensive array of features and outstanding customer support. This combination of attributes makes BOSSDesk a top choice for organizations looking to enhance their IT service management capabilities.

NEXT represents a comprehensive solution for contemporary IT support, delivering swift and accessible assistance while granting more autonomy to your internal IT teams and ensuring user satisfaction. Drawing from our extensive experience, we have crafted a holistic solution that facilitates modern IT support in a thorough manner. Our digital end-to-end processes boast a significant level of automation, integrating chatbots and IT tools seamlessly. We possess the ideal team for tackling the challenges of daily support, characterized by extensive technical expertise, unwavering dedication, and an inherent service-oriented mindset. This approach allows us to assemble the perfect crew tailored to your needs, whether at the service desk or in the field, ensuring consistent excellence in support delivery. With NEXT, you can expect not just support, but a partnership aimed at enhancing your overall IT experience.

Seerene’s Digital Engineering Platform offers advanced software analytics and process mining capabilities that scrutinize and visualize your company’s software development workflows. By identifying inefficiencies, this platform transforms your organization into a streamlined entity, enabling software delivery that is not only efficient and cost-effective but also rapid and of superior quality. It equips leaders with the insights necessary to steer their teams towards achieving comprehensive software excellence. The platform can uncover code segments that are prone to defects, adversely affecting developer efficiency, and identify high-performing teams, allowing their exemplary processes to be adopted organization-wide. Additionally, it highlights potential defect risks in release candidates through a thorough examination of code, development hotspots, and testing methodologies. It also brings to light features where there is a discrepancy between the time invested by developers and the value delivered to users, as well as code that remains unused by end-users, which incurs unnecessary maintenance expenditure. Ultimately, Seerene empowers organizations to optimize their software development lifecycle and enhance overall productivity.