pidas Description

NEXT represents a comprehensive solution for contemporary IT support, delivering swift and accessible assistance while granting more autonomy to your internal IT teams and ensuring user satisfaction. Drawing from our extensive experience, we have crafted a holistic solution that facilitates modern IT support in a thorough manner. Our digital end-to-end processes boast a significant level of automation, integrating chatbots and IT tools seamlessly. We possess the ideal team for tackling the challenges of daily support, characterized by extensive technical expertise, unwavering dedication, and an inherent service-oriented mindset. This approach allows us to assemble the perfect crew tailored to your needs, whether at the service desk or in the field, ensuring consistent excellence in support delivery. With NEXT, you can expect not just support, but a partnership aimed at enhancing your overall IT experience.

Pricing

Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
pidas
Year Founded:
1987
Headquarters:
Switzerland
Website:
www.pidas.com

Media

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Product Details

Platforms
Web-Based
Windows
Mac
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

pidas Features and Options

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

pidas User Reviews

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