pidas Description

NEXT is the integrated solution for today's IT support. It provides fast and efficient support. Your IT specialists will have more freedom. For truly happy end users. We have developed a comprehensive solution that allows for modern and comprehensive IT support, based on our many years' experience. It consists of three core components:

- Support champions for field support and the service desk
- E-Ticket Bot is a digital self-service channel that allows customers to access their service desk via the internet.
CORA - The intelligent IT machine for digital field service

We have everything we need to implement NEXT with the "Transformation Toolbox", and our "Experience Scorecard".

Pricing

Free Trial:
Yes

Integrations

No Integrations at this time

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Company Details

Company:
pidas
Year Founded:
1987
Headquarters:
Switzerland
Website:
www.pidas.com

Media

pidas Screenshot 1
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Product Details

Platforms
SaaS
Windows
Mac
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online

pidas Features and Options

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

pidas User Reviews

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