Alternatives to CRMUnleashed

Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

Treat every customer like your first. Increase customer satisfaction, reduce support costs, and resolve more cases. Centralize your multi-channel support on a single platform. Fully automate the creation, assignment, resolution, and closing of cases. Facilitate team collaboration to speed up case resolution. To reduce the number of cases and allow your team to focus on more difficult problems, turn frequently asked questions into a knowledge base that can be accessed via self-service portal. Vtiger's helpdesk insights give you real-time visibility into your team's performance, and allow you to make data-driven decisions. Visualize the most important metrics, such as case resolution time and team workload, customer satisfaction ratings, and other metrics to quickly identify bottlenecks, and respond faster. Schedule reports to transform raw data into actionable insights, and quickly find solutions to common help desk problems.

DeskDay CSA, a cloud-based PSA, is a next-generation PSA that empowers MSPs with a modern, conversational solution that keeps customers happy, teams satisfied, and profitability high. DeskDay centralizes MSP operations with a unified PSA that includes the service desk, billing, reports and timesheets, quality assurance, announcements and an integrated multi-channel support ecosystem, IT-Connect, for end users. DeskDay provides MSPs with real-time information on service delivery, customer satisfaction and tech management.

ReadyDesk is an entirely web-based help desk software solution. It has powerful features that can meet the needs of businesses of all sizes. ReadyDesk allows you to offer customers many options to resolve their problems quickly. Customers can create tickets through the customer portal, browse the support articles and self-service manuals, or send you an email to create tickets. They can also chat live with you online. Customers and technicians can create tickets from the web interface or from incoming email. Supports attachments and tracks all actions in ticket history. Technicians can simultaneously work on multiple tickets using the tabs at their interface. Multiple customer portals can be created to support unlimited numbers of companies or departments. Each portal can have its logo and settings. Customers can view and open existing tickets, view invoices, assets and more, and even open live chat sessions.

HarrisData offers three CRM modules. CustomerFirst®, which provides support, help desk, and quality tracking functions, allows each department to keep customer information and view it within the context of their specific function. The solution manages the flow and resolution of work within the organization, from the moment a request is made or an issue is raised to the end. SalesFirst®, designed to assist companies in managing their prospects, customers, and sales teams. SalesFirst®, a valuable tool for salespeople, captures all historical data and critical information about prospects. To help determine the best sales strategy, you can compile and track competitive information. WebFirst®, where customers can access, update, and create support incidents online 24 hours a day, 7 days a week. This extension to our CRM solutions will allow you to download the latest software updates online whenever you need them.

Instant OfficeView allows staff to update their status in real-time, without having to poll a server. Instant OfficeView displays information about the status and names of the users running the program. You can keep track of who is using their keyboard or mouse with the optional presence detection. Instant messaging and information exchanges are possible. A virtual meeting can be held where everyone can participate from their desks. Instant OfficeView can help your company improve customer service, and client satisfaction. The receptionist is a key member of many companies that makes a good first impression on clients. Instant OfficeView provides up-to-date employee status so that your receptionist can route calls efficiently. The program will automatically show you as "In" when you turn on your computer. When you shut down, it changes your status automatically from "In” to "Out" and shows that you are offline. One click will change your status from "In", "Out", and "Busy"

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Our Legal Management Software Dubai provides a well-defined, configurable workflow system that assists with everything from legal opinion documents to the litigation and handling of cases & matters. Our Legal Management Software is intuitive and requires no learning curve. Legal Management Software UAE allows for uniform data, reduces time lag, and allows effective control and monitoring all legal affairs in accordance with global standards. The Central Office Legal Department will have complete control over all litigations so that any case status can be accessed at any time with just a few mouse clicks. nTireLegal fully manages all Static Documents, Workflow based documents, Legal Cases & Matters with a single view. It uses the best technology and delivers value to customers. Our Legal Case Management Software can be accessed on all devices, including iPad, Tablets and Smart Phones, Laptops, PCs, and Laptops.

We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.

SutiDesk, an online helpdesk software that is easy to use, is designed for customer support in any organization. Its intuitive and collaborative design allows customers to resolve their issues quickly and effectively while giving them complete control over all support requests and questions. SutiDesk allows companies to track and manage support tickets and all related activities through a single platform. SutiDesk can be deployed quickly and requires no installation.

Only the most essential features for support teams. Track customer requests like a boss. Contact forms, emails, and orders all work. All your customers' email, Twitter and Facebook requests can be tracked in one place. It is efficient and fast. All requests are converted into helpdesk tickets and sent to the appropriate support team agent. You can download or use the cloud version of these features. The helpdesk solution allows you to manage a lot of customer messages and automatically assign them the correct department or support agent. This will help reduce workload and improve customer experience. Open Source PHP HelpDesk allows you to manage the work of your support agents and increase customer satisfaction. Soon: Reports on reply time. The best way to organize customer support for your multivendor online store is with Ecommerce Ready Customer Help Desk Ticketing System.

CASH for Sugar allows you to grant access to key data in Sugar to dozens, hundreds, and even thousands of other parties. CASH allows you to give limited access to data previously unavailable if you are logged into Sugar. Multi-line sales reps can have access to their accounts to view account details. Customers and vendors can view the status of Sugar projects. Customers can log in to the portal to view support case statuses and add support cases. Customers can log in to the portal to view support case statuses and add support cases. Customers can log in to the portal to view product information including quantity on hand (if it is integrated with your ERP Software).

Halosight AI/NLP is used by companies of all sizes to analyze help desk signals and power support effectiveness. Operational effectiveness is enhanced by unlocking support signals. Find opportunities to innovate. Customers choose Halosight for its ability to deliver positive support outcomes by using untapped service data. Innovation is about using data that isn't in tickets or case histories. Customers of Halosight use AI and NLP for new opportunities. Agents have the ability to access insights and turn information into action. They should be able to solve problems proactively, not just after the fact. Do not scroll through endless lists of case reasons. Halosight automates case categorization to simplify routing and workflow processes. Track new support signals that improve case deflection, knowledge management, agent efficiency, and agent efficiency. Salesforce is not another integration, but our home. This is delivered via the Salesforce App Exchange and installed in your instance.

Marketing plans should include customer service. Customer service is key to making customers happy. Customers are the key to growth success. It takes five times more effort to acquire a new customer than it does to keep an existing one. Your clients will be more loyal if you can show them that you have delivered on your promises. Clients want high-quality products but also fast and accurate service. You can have complete control over the customer support process with a Help Desk system. It will prevent support calls getting lost or falling through the cracks. It will ensure that everything is tracked through resolution, improve customer satisfaction, and most importantly, boost the morale of your support staff. It doesn't need to be difficult or costly to implement a new Help Desk service. It doesn't even require technical knowledge.

SeamlessDesk, a cloud-based help desk software, is affordable and easy to use. It allows you to achieve your company's support goals with intuitive and rich-featured software. SeamlessDesk is not like other help desk software. You can choose from a variety of packages to get the features you need. No matter what package you choose, you will have unlimited access to all features. Simply tell us how many agents are needed and that's all.

It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.

ExDesk provides a complete help desk solution for small and medium-sized businesses. It is a web-based, remotely hosted ASP service that can be accessed from any browser. This allows for simplicity and affordability. The system is fully configurable to meet your workflow needs and combines power, simplicity, and rapid deployment. ExDesk can be configured to allow you to track, route and give feedback to users and support staff. Our software solution allows you to manage, report and coordinate workflows. You can use our 35 on-line reports or download data whenever you want for your own advanced reporting. ExDesk is ready to work immediately for your specific needs. ExDesk is easy to use and requires little training. For more information, visit our product and feature pages. Also, check out our demo and pricing information.

nService is a web-based support desk software product. It can be used by customer service to create a support website for their customers. IT can use it for IT support. The help desk website can be used by facility management, HR, or other departments to offer their services. The help desk website allows users to search the knowledge base, submit tickets or service requests, and check their status. It is used by technicians to respond to service requests and to assign them. It is used by managers to manage the services offered by their departments. Your nService help desk system has impressed me. It is efficient and easy to use. It is easy to track and respond to users' requests. Technicians can quickly look at their work load and see what they need to do. Managers can quickly access the reports they need and escalate problems.

Your customers and partners will be delighted by a self-service portal and mobile app that seamlessly integrates with your CRM, ERP, and Customer Support. Create a customer-facing portal using ready-to-go templates, optional widgets and connected forms. Customers can create and track support cases, search knowledgebase articles, and browse product content. Your customers will love your branded mobile app that offers a simple and intuitive self-service experience. Send timely alerts about support cases, renewals, and orders. To increase cross-sell revenue, recommend related products and/or services.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

You've searched the internet for the right product to provide the service your customers want, but it's too expensive and complicated to set up. Perhaps you've tried one of the major players and are disillusioned by the monthly cost to manage customer requests. A dedicated help desk is the best way to improve customer satisfaction, increase repeat purchases, and save time and cut costs. eStreamDesk, a cloud-based help desk system and ticketing system, is simple to use and does one thing well. Every email that is received is automatically converted to a support ticket. You can control how each email is prioritized, monitored, and answered. You can route sales emails to your sales team or technical emails to the tech department. Automate email replies to customers' most frequently asked questions.

House-on-the-Hill Software was created to support you and those who matter. We offer four interchangeable solutions: IT Service Management (FOI & Case Management), Facilities Management, Customer Service, and Customer Service. Our software is flexible, affordable, and designed with you in mind. These solutions are available in the Cloud and on-site with Out-of-the Box House-on the-Hill Software. Choose the solution that best suits your company. A modern ITIL-driven service desk is available with a wide range of tools, automated workflows, and a self-service portal. This paperless solution will help your team to manage new requests that are submitted via the portal or email. These cases can then be categorized and assigned to types and workflows. Your sales team can provide excellent customer service. To continuously improve your service, make data-driven decisions using reports and KPIs.

Scopedesk is a help desk software that can be used by customers and teams. Facilitates individual or shared help desk workspaces, with access permissions for different departments and teams. Information can also be shared throughout the organization. Depending on the needs of your organization, you can either close the entire site to guests or allow access to selected resources without requiring them to sign in. Email-to ticket conversion utility converts customer emails from multiple mailboxes into the ticket system. Users are kept up to date with email notifications and alerts. You don't need to install anything. No need to train your team in complicated ways. Scopedesk is quicker and easier to use than any other online help desk software. Access to the help desk quickly and reliably even when you are not in the office. Access to help desk data via today's most popular mobile phones and tablets.

Infizo Desk is the leading software solution for incident management. Manage and prioritize help desk tickets seamlessly with the latest features, such as intelligent ticket assignment and automated categorization. These features are designed to maximize operational efficiency and minimize response times. Our sophisticated ticketing software allows you to efficiently track and manage help desk requests, ensuring that every issue is resolved promptly, increasing customer satisfaction. Assign tickets to certain user groups or individuals. This simplifies ticket assignment and ensures accountability for every action taken. Convert incoming emails to help desk tickets automatically, allowing seamless creation and integration of email communication. Set service level agreements for ticket response times and resolution. This will ensure prompt and efficient support.

CallTaker is a cloud-based, powerful, SOPHISTICATED and CUSTOMISABLE customer service management system. It can be used for pre- or post-sales customer service, internal user support for IT/HR Help Desks, carpark or property security help desks, and any other use case where you need service tracking and delivery to customers, external users, customers, or other organizations. CallTaker is a powerful and comprehensive business management tool that can help improve efficiency, productivity, and governance in your customer support center. Your business needs customer relationship data that is automatically updated. This includes instant access for employees and a complete history of all communications, meetings and documents shared. CallTaker gives your business one place to store all your customers, leads, service requests, and contact information. It also stores all their preferences and history. This ensures that your conversations are always relevant, personal, and up-to date.

WonderDesk is an automated web-based help desk software solution. It is a Perl CGI script which can be easily installed on your web server. It improves communication between your company's customers and employees. It helps you keep your company organized. It does not require any software to assist your technicians or customers. It is 100% web browser-based. WonderDesk replaces your support email link. Say goodbye to messy email inboxes and support requests that get lost. Your customers will be happy with the WonderDesk help desk solution. They are notified by email every step of the way throughout each support request. They can log in anytime to check the status of their support request or update it. They can also meet one-on-one with the technician assigned to their support request.

Comarch CRM for Telecoms, a user-friendly software system, is designed to help customer service representatives create unique and personalized relationships with customers. Comarch CRM for Telecoms is a powerful tool that makes life easier for its users. The data is organized for easy and rapid access. You can offer personalized products, provide superior service, and respond quickly to orders and inquiries. This is all possible with a 360-degree view of your customers, which is always in context and in real time. Comarch CRM is a key component of Comarch BSS. Comarch CRM automates key sales, marketing, and customer service processes. It is pre-integrated with the other Comarch BSS/OSS products. The system features a user-friendly GUI and advanced tools to support daily sales and back office operations in accordance with the "one desk-full service" concept.

ServiceTonic is a powerful, flexible, and easy-to-use ITIL-aligned Service Desk software. Unique automation and service management platform that allows for high configuration without the need to program. ServiceTonic is an IT Service Management Software that aligns with ITIL. It allows IT departments to improve internal management and user satisfaction through the use of a multichannel support desk, process automation, asset inventory management, and efficient access to information (KPI). This facilitates decision making. ServiceTonic's powerful functionality allows companies to manage all types and types of requests, petitions, and incidents using its ticketing tool. This tool is designed to provide the best customer support possible. Multichannel Service Desk allows you to record any request that is received (phone, email, mobile, chat, QR).

SwimDesk gives swim schools the ability track student assessments and engage with parents through frequent, personalized communication. SwimDesk's online portal keeps parents informed about their child's progress. In-depth reporting allows swim schools to identify students who require more attention and support. SwimDesk gives swim schools the ability to track student progress and engage parents through frequent, personalised communication. SwimDesk's online portal keeps parents up-to-date with their child's progress. In-depth reporting allows facilities to identify students who require more attention and support. You can now say goodbye to tedious paperwork that was hindering student progress. SwimDesk offers a user-friendly interface for conducting assessments on the pool deck using an iPad or any other tablet device. SwimDesk's program can be customized to fit your facility by using flexible system settings.

NestDesk is an omnichannel customer support software designed for Shopify stores. It enables your business to provide excellent customer service and increase sales through every customer conversation. NestDesk makes it easy to manage all your messages across channels, view customer profiles, and see order history in one place. NestDesk allows you to create, edit, and send Shopify orders to customers. You can support more customers in a shorter time and increase customer satisfaction by using useful features such as macro (template reply), tags, auto-assignment, private notes, and auto-assignment.

You can increase the satisfaction of your guests by following their lead and increase your income with a fully integrated system. Your guests can customize their travel experience. This unique platform gives you instant access to all departments of your facility via your mobile device. Otello HoDP, a data-driven platform that enables accommodation processes to be fully connected with each other, is called Otello HoDP. Uninterrupted communication between the housekeeping staff and the front desk. Process tracking, time management, and real-time transactions. The Otello platform is a unique way to increase brand loyalty and brand value. Easy analysis of guest data and targeting different segments with the right marketing strategy. Follow-up on requests, complaints, and suggestions, transferring them as a task to the appropriate department, and assigning personnel.

Configure and manage your services through a portal that adapts to your network management style. You have immediate access to all information about your services, as well as the essential functions that will help you optimize and manage your network. Support is always just a click away if you need it. Routine operations like adding users and locations take only minutes, instead of days. You can view the network latency, packet loss, and jitter in real time by location. You can also customize reports with tools. WE Connect is also available in a mobile app, which provides all the functionality of the desktop app. Windstream Enterprise is trusted by businesses like yours as their single-source provider for a high-performance network, award-winning suites of connectivity, collaboration, and security solutions. All delivered by a team technology experts whose success directly relates to our clients' satisfaction.

Our agents are available to engage your customers 24/7. We encourage them to chat, text or email, answer their questions and help them buy! You have full access to our chat software, so you can answer any chats or text messages whenever you wish. Our robust, enterprise-grade customer engagement platform and marketing analytics platform are available to all customers. You can view who is visiting your site, invite them chat or text, create skill groups and routing rules to your agents and departments, and view over 50 reports. Our highly skilled and professional agents can help you whenever you are not available. Never miss an opportunity to meet with a customer! To capture the attention of your website visitors, send personalized greetings and pop up invites. Be sure to include their history and interests. Customer feedback can improve customer satisfaction and the quality your agents' conversations.

VISO MDM/EMM allows help desks, IT administrators, and project leaders to centrally monitor and manage devices from anywhere. The cloud-based platform provides a 360-degree view of all devices, giving administrators the ability to optimize device performance, provide the best support possible and make informed decisions. Manage nomadic users' mobile devices, extend your support network, and control their capabilities from anywhere they are operating. Manage mission-critical, complex IT infrastructures. Simplify operation and maintenance on remote and roaming devices, laptops, tablets and digital signage.

IT has the opportunity to support digitalization across the enterprise and an integrated cloud-based IT Service Management software tool is crucial to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization. Our Service Manager platform is designed to meet even the most complex needs, while bringing new levels of simplicity, agility and mobility to cloud-based IT Service Management software. Service Manager's robust automated engine includes support for the ITIL lifecycle and PinkVerified processes. Our smart and adaptable interface allows you to integrate dashboards, portals, and third-party apps to provide a user experience with access to everything that is important.

Intellicon is an OmniChannel Contact Center + Help Desk Software that provides a pleasant customer experience. Engage with customers on the channel that suits them best. Phone, SMS, Email, LiveChat, Social Media etc. IntelliDesk is a tool that automates the Help desk process and increases interdepartmental coordination. For customer data collection, you can create multiple forms and attach them to different campaigns. A real-time dashboard is the best way to monitor multiple aspects of the system in one place. For seamless data flow, Intellicon can integrate with your CRM, Helpdesk ERP, Sales Portal, ERP, Sales Portal, and Ecommerce. Our campaign builder makes it easy to create campaigns and IVRs from anywhere. Enjoy a delightful customer experience with Intellicon CX Center Solution's refined capabilities.

CustomerFirst is a CRM Help Desk software. It includes bug tracking and defect tracking software capabilities for companies that support internally developed software. It integrates communications between support, help desk, development and professional services. CustomerFirst helps you maintain a good relationship with your customers. It also makes it easy to be responsive to customers' needs. It manages the work flow from the moment an issue is reported to the end.

HelpWire is a remote desktop service designed for businesses and independent IT consultants. It offers user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. With HelpWire, IT support services become more streamlined, enhancing the productivity of customer support teams of all sizes. Technicians can instantly access their clients' Windows and MacOS computers, allowing for direct and timely issue resolution, negating the need for expensive and time-intensive on-site visits. Essential features: - Easy session initiation - Support for multiple workstations - Cross-platform connections - Multi-monitor viewing - Drag-and-drop file transfer - Integrated chat - Team invitations - Client directory

Our software solutions offer a data-driven, sophisticated approach to the clinical, financial, and operational complexities of providing residential aged care, retirement living and community support. Single Client Record Architecture allows clients to move their records across all modes of care. eCase®, a digital platform that simplifies and improves your business, can be used to simplify your business. Digitize your workflows to achieve paperless compliance. Using advanced analytics and business intelligence, you can make data-driven decisions with confidence.

Hubcase automates B2B collaboration, escalation and support cases between partners. Hubcase plug-ins can be used with your native case management systems like NetSuite or Salesforce. Your users will use their familiar interface in the front end. However, Hubcase provides additional B2B escalation functionality. Hubcase Exchange facilitates communication with partner systems through the backend. Hubcase is essential if you value customer satisfaction, efficiency and accountability, visibility, transparency, and accuracy. Our cloud-based Help Desk is free for you and your partners if they don't have a case manager system. It also has built-in B2B capabilities. If you are using a different system, please contact us as we may be able to help you. Hubcase is a great option for service providers, resellers, or VARs who support customers but need answers from suppliers or vendors. Hubcase also allows you to rely on your partners to deploy and service your products and receive escalations.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

Help Sumo provides a 24/7 help desk where customers can ask their questions, no matter what time or place. Your customers will find the knowledgebase rich and useful. The help center allows you to track what your customers are looking for. Find out what is working and optimize your content based upon the customers' behavior. Create multiple help centers and personalize each one with unique content. Your team can become customer advocates by giving them everything they need to be proactive, and delivering exceptional customer service. You have all the information you need to support your customers. Get the best Help Desk software to improve customer service.

Mobility, collaborative self service, and the new xFLow analysts user interface offer a modern user interface for accessing services and performing tasks. This can help increase user adoption, satisfaction, and productivity. Our IT service desk software offers innovative change management, extensive automation, and out-of the-box best practices content. This helps enable proactive IT service management and reduces business risks and costs. CA Service Desk Manager was created to empower IT service desk analysts to make every moment count. It offers a dynamic experience that allows them deliver great customer service without worrying about overbearing metrics or processes. The solution allows teams to embrace teamwork, rather than working in silos and using disjointed communications.

CLIENT solution. Stand Alone with built-in CRM. We integrate as a HelpDesk add-on if you have an external contact manager like Act!, MicrosoftSQLContacts, Oracle, SysbaseASE. You can deploy your database anywhere! You can either place your database on a LAN or in a Cloud Server environment. Access your data from any location, anytime, from your computer. Total Support HelpDesk can be used by any company or organization that requires to track emails and calls from clients. From inception to resolution! Total Support HelpDesk has built-in Work Flow which allows you to confirm and reassure clients that their inquiries have been processed with the highest priority to provide them with a resolution as soon as possible. You will never let an inquiry slip by with custom Priorities or Priority Escalation.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

CloudApper Desk, a modern and affordable ticketing application, is designed to help your customers and grow your business. This powerful application streamlines customer service management by providing a powerful dashboard and simplified ticket administration. It also offers the mobility you need for better responsiveness. Capturing and analysing information is crucial for understanding your business. CloudApper Desk allows you to identify common problems, create opportunities to improve your products/services, and strengthen your business. After-sales service is often what defines reputation. CloudApper Desk allows customers to monitor their activities, assign tickets, and receive a quick response from any mobile device. CloudApper Desk makes customer service management easier and more efficient. This information is used for an intuitive dashboard that allows users to see the most recent tickets and the latest replies.

Rent collection, maintenance, communication, leasing, accounting, and other tasks can be automated to keep your business moving. Rentroom saves our customers on average 20 hours per month. Rent collection is faster than cash, check, or money orders. Rentroom is committed to customer satisfaction. Rentroom is a tool that landlords and property managers can use to close their books quicker, save time, and improve the performance of their portfolios. Rentroom automatically logs payments to tenant profiles and updates accounting reports instantly (even QuickBooks). Automate rent collection, maintenance ticketing and reporting. You can work anywhere you are! Rentroom is available in your pocket and at your desk. Rentroom can manage 1 unit or more. Get our mobile apps for Android and iOS. Tenants can access Rentroom from anywhere they are.