OpenText ZENworks Service Desk Description

It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.

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Pricing

Free Trial:
Yes

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Company Details

Company:
OpenText
Year Founded:
1991
Headquarters:
Canada
Website:
www.opentext.com/products/zenworks-service-desk
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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Phone Support
Online

OpenText ZENworks Service Desk Features and Options

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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