Business Software for ServiceNow

Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity

Monitorpack is an agentless IT monitoring solution designed to provide proactive monitoring, effective incident management and detailed reporting, all with seamless integration into the Microsoft ecosystem.

OnPage is an incident management system that integrates with a secure smartphone app. This allows response teams to get the most from their digital technology investments. OnPage's solid escalation features and on-call capabilities, as well as persistent notifications, ensure that critical alerts are not missed by IT and physician teams. OnPage is trusted by organizations to manage all their critical notifications, whether they are looking to minimize IT infrastructure downtime or reduce incident response times for healthcare providers. OnPage incident management improves critical communications in a variety of industries, including healthcare, IT support and manufacturing. OnPage's incident management platform ensures that critical notifications are received by the right people at the right time. You can track the status of each message with full-time-stamped audit trails.

Sunbird's DCIM solution is one of few on the market that focuses on only two of the most difficult and costly challenges data center operators face: monitoring, and operations. Sunbird's DCIM solution is simple to use and deploy, unlike other providers that offer complex, bloated, and expensive software. It allows you to better manage assets and change; it also allows power monitoring, environmental monitoring, and energy management.

Jitterbit Harmony is a modern integration and automation platform that combines AI accountability with low-code simplicity. Built to connect SaaS, cloud, and on-premise systems, it enables organizations to streamline workflows across every department and industry. Its unified suite includes iPaaS, API Manager, App Builder, and EDI, delivering complete lifecycle integration from data synchronization to app development. The platform’s layered AI architecture introduces intelligent agents and AI assistants that enhance automation while maintaining governance and security. Pre-built connectors and drag-and-drop tools allow teams to integrate applications like Salesforce, SAP, Workday, and Shopify in days rather than months. Harmony supports key use cases such as order-to-cash, lead-to-order, employee expense management, and purchasing workflows. With enterprise-grade scalability and security at its core, it ensures reliable operations across complex digital ecosystems. Jitterbit’s consistent #1 ranking in G2’s Enterprise iPaaS Implementation Index underscores its fast implementation and strong user adoption. The Harmony AI Bundle further accelerates deployment with pre-built AI agents and professional services support. Together, these capabilities position Jitterbit Harmony as a comprehensive foundation for AI-driven business transformation.

Founded in 2011, BrightGauge, a solution from ConnectWise, was created to address a crucial gap in the small to medium-sized IT services sector: the need for a more effective method of managing data and demonstrating the value of services provided to clients. The BrightGauge Software enables users to consolidate all vital business metrics into a single interface using gauges, dashboards, and client reports, enhancing visibility and comprehension. With over 1,800 companies globally using the platform, BrightGauge seamlessly integrates with well-known business applications such as ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, among others. Users can perform detailed analyses of their data by manipulating metrics through addition, subtraction, multiplication, and division, with BrightGauge automatically calculating these operations. Additionally, if you want to showcase your responsiveness to ticket inquiries, you can easily present your data with embeddable gauges on public websites, making it a powerful tool for attracting potential clients and demonstrating your capabilities. The software not only enhances data management but also helps build trust with clients by transparently displaying performance metrics.

Netreo is the best full-stack IT infrastructure management and observation platform. Netreo is a single source for truth for proactive performance monitoring and availability monitoring of large enterprise networks, infrastructure, and applications. Our solution is used by: IT executives should have full visibility of the business service, right down to the infrastructure and network that supports them. IT Engineering departments are used as a decision support system to plan and architect modern solutions. IT Operations teams can have real-time visibility into what is going wrong in their environment, which bottlenecks exist, and who it is affecting. All of these insights are available for systems and vendor mix in large heterogeneous environments that are constantly changing. We have a growing list of vendors that we support (over 350 integrations), including network vendors, storage, virtualization, and servers.

Squadcast is a tool for incident management that was specifically designed for SRE. Squadcast Actions can help you create a culture of blamelessness by reducing the need to have physical war rooms.

VIRIMA is a SaaS platform that provides highly automated IT Asset Management, IT Service Management (ITSM), and IT Operations Management solutions (ITOM). It is easy to use and affordable to deploy. VIRIMA enables business processes to be linked to the technology and services they rely on through advanced infrastructure discovery and visualization capabilities. VIRIMA CMDB's innovative automation capabilities provide insight, control, and value to IT companies large and small. This allows them to efficiently address the challenges of managing and securing today’s dynamic, dispersed, and complex IT estate.

UNIVERGE Blue® Cloud Services: One seamless and intuitive unified cloud communications and collaboration experience, aligning people, communications, and technology to the company's key initiatives. Key Components: - CONNECT (UCaaS): User-friendly and fully integrated Cloud Unified Communications platform with robust productivity and collaboration features. - ENGAGE (CCaaS): Highly reliable, secure, full-featured, and customizable Contact Center solution that delivers enhanced customer experience. - EXTEND API: API integration platform that connects Contact Center and Unified Communications functions into everyday business applications. - MEET: A powerful meeting solution that provides HD audio & video, interactive screen sharing, collaboration tools, and A.I. capabilities. - SHARE: Provides secure Sharing of the latest document versions without compromising accessibility or functionality. - CONNECT BRIDGE: Extends customers’ NEC phone system investment with cloud-based voice via desktop and mobile apps. - CONNECT+MS TEAMS: The costume version of the CONNECT works side-by-side with Microsoft Teams to enhance business communications.

AgilityInsights is a transformation and strategy execution platform that helps enterprises improve agility, operational alignment, and business performance through a combination of AI technology and expert advisory services. The platform is designed to connect strategy, execution, governance, team structures, and organizational maturity into a single integrated ecosystem. Businesses use AgilityInsights to address common enterprise issues such as slow execution cycles, disconnected departments, change resistance, limited planning visibility, and data fragmentation. Its AI-powered capabilities include real-time performance monitoring, OKR tracking, maturity assessments, capacity planning, and intelligent recommendations through the AskAI for Outcomes feature. The company supports organizations by implementing agile operating models, restructuring teams, and creating outcome-driven delivery frameworks that improve speed and accountability. AgilityInsights also provides coaching, leadership development, and internal enablement services to help companies build sustainable transformation practices. The platform includes a Growth Portal that delivers scalable learning experiences and self-guided training programs to reinforce agile methodologies across organizations. Case studies highlight measurable improvements in agility, throughput, productivity, and ROI for global enterprises across industries such as banking, retail, and healthcare. By combining advanced AI tools with strategic consulting expertise, AgilityInsights enables enterprises to execute business strategies with greater clarity, collaboration, and measurable impact.

Spekit is the modern sales enablement platform that unifies sales content and learning, and enables your reps in their flow of work with AI Sidekick, the most contextual Just-in-Time Sales Assistant™. AI Sidekick uses contextual AI agents (leveraging CRM, call intelligence, Gong, email information, etc.) to understand reps’ precise needs, and then surfaces personalized coaching, messaging support, answers, and learning. By enabling them in the flow of work™, AI Sidekick helps reps effortlessly prepare for calls, follow up, or create tailored deal rooms and buyer experiences, leading to better, faster deal execution, stronger buyer relationships, and reduced ramp times. This powerful Just-in-Time Enablement approach is backed by comprehensive sales content management capabilities that unite the best of DAP, KMS, CMS, and LMS features. With a robust repository, AI editing and governance features, and a built-in change management solution, enablement and marketing teams can effortlessly combat content decay and ensure consistent messaging. Beyond AI-powered content automation and delivery, Spekit provides granular analytics on content consumption and buyer engagement to optimize strategy and revenue attribution.

Nucleus is revolutionizing the landscape of vulnerability management software by serving as the definitive source for all asset information, vulnerabilities, and relevant data. We enable you to harness the untapped potential of your current tools, guiding you towards enhanced program maturity through the integration of individuals, processes, and technology in vulnerability management. By utilizing Nucleus, you gain unparalleled insight into your program, along with a collection of tools whose capabilities cannot be replicated elsewhere. This platform acts as the sole shift-left solution that merges development with security operations, allowing you to fully exploit the value that your existing tools fail to provide. With Nucleus, you will experience exceptional integration within your pipeline, efficient tracking, prioritized triage, streamlined automation, and comprehensive reporting features, all delivered through a uniquely functional suite of tools. Ultimately, adopting Nucleus not only enhances your operational efficiency but also significantly strengthens your organization's approach to managing vulnerabilities and code weaknesses.

Create intricate automations at lightning speed, eliminating the hassle of dealing with APIs. The tedious hours spent navigating through a tangled web of scripts are now behind you. Utilize JavaScript for enhanced flexibility while relying on the intuitive UI for everything else. n8n empowers you to establish adaptable workflows that prioritize comprehensive data integration. Additionally, with shareable templates and an easy-to-navigate interface, team members with less technical expertise can also contribute and collaborate effectively. Unlike many other tools, complexity won’t hinder your creativity, allowing you to construct anything your imagination conjures—without worrying about expenses. Effortlessly connect APIs using no-code solutions for simple task automation, or delve into vanilla JavaScript for sophisticated data manipulation. You can set up multiple triggers, branch out, merge workflows, and even pause processes to await external events. Seamlessly interact with any API or service through custom HTTP requests, and safeguard live workflows by maintaining distinct development and production environments with separate authentication credentials. Embrace the freedom to innovate without limits.

Amazon Q offers rapid and pertinent responses to urgent inquiries, assists in problem-solving, helps generate content, and facilitates actions by leveraging the data and expertise embedded within your organization's information systems, code, and repositories. Engaging with Amazon Q allows users to receive instant, relevant insights and guidance, thereby enhancing productivity, expediting decision-making processes, and fostering creativity and innovation within the workplace. By integrating with company data and systems through over 40 built-in connectors, Amazon Q can be customized to suit specific business needs. Professionals across various roles—such as marketers, project managers, and sales personnel—can engage in personalized discussions, address challenges, create content, and perform a variety of tasks. Additionally, Amazon Q understands the systems it can access, enabling users to pose intricate, detailed queries and receive customized responses that are restricted to the information they are permitted to view, ultimately enhancing both efficiency and security in the decision-making process.

An AI-native integration cloud built for modern enterprises. Unify real-time data sync, workflow automation, event queues, databases, EDI, and monitoring in a single platform without chaining together multiple tools. Stacksync replaces fragile API scripts with durable, SQL-driven automation. Sync data bidirectionally, simplify legacy EDI workflows, absorb traffic spikes effortlessly, and treat your CRM, ERP, and payments as native database tables with full pipeline visibility. Built for real-time from the ground up.

Protect essential organizational data and enhance employee efficiency with OneLogin, a reliable identity and access management (IAM) platform tailored for contemporary businesses. This solution is crafted to bolster security within enterprises while streamlining login processes, making it an ideal choice for organizations aiming to implement security measures effortlessly. OneLogin boasts a variety of highly-rated functionalities, including single sign-on (SSO), a centralized directory, user provisioning, adaptive authentication, mobile identity management, compliance reporting, and additional features. By leveraging these tools, companies can ensure both security and ease of access for their users. As organizations continue to navigate the complexities of digital security, OneLogin stands out as a comprehensive solution to meet these evolving needs.

ABACUS is used by companies worldwide to manage Enterprise Architecture, IT and Business Strategy and Digital Transformation. ABACUS users deliver insights and value quickly:  Import data in minutes from SharePoint, Excel, Visio, Google Sheets, ServiceNow and CMDBs, and using ABACUS’ REST API Choose from industry standards, framework and metamodels. Configure a metamodel specific to your enterprise Data owners across your organization can collaborate with editable cloud-based data lists, diagrams and dashboards. Automate cost roll-ups, business fit, technical fit and security scores. Set up calculations and metrics design for your enterprise. Compare future state architecture options for effective scenario analysis Report with rich visuals including interactive Gantt charts, capability maps, heat maps, treemaps, Graph View, charts and dashboards  ABACUS is used to deliver Enterprise Architecture strategy, Application Portfolio Management, Business Process Management, Solution Architecture, Information and Data Architecture, Cybersecurity, Cloud Migration, Technical Debt Management, Governance & Compliance, IT Service Management.  ABACUS is available either on-premise or as a browser-based SaaS tool. 

Totango helps businesses transform customer success into a predictable engine for growth by connecting customer data, insights, and engagement across the entire lifecycle. Built for enterprises with evolving and multi-layered customer relationships, it simplifies managing complex hierarchies, product lines, and workflows. Real-time health scoring provides a complete picture of customer behavior, giving teams the clarity to act before risks become churn. With pre-built SuccessBLOCs, organizations can quickly launch best-practice frameworks and scale without slowing down. Automated digital touchpoints complement human-led interactions, ensuring customers consistently receive value regardless of segment. Totango’s campaign tools help teams reach the right users at the right moment with high-impact messaging. Leaders gain visibility into financial performance, trends, and operational efficiency through powerful analytics. The platform enables businesses to grow revenue, improve efficiency, and create meaningful, lasting customer outcomes.

Symphony Communication software is designed for the financial services industry. There are 4 interconnected platforms; Messaging, Voice, Directory, Analytics. Symphony is trusted by over ½ million users and 1,000 institutions, including 10/10 of the world's largest investment banks. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds.

Ambitious thinking, high urgency and sharp focus are key to achieving bold vision. WorkBoard helps you mobilize faster. OKR software and expertise to help you grow your business faster. You can easily align and iterate across the enterprise on strategic priorities and OKRs; this will allow teams to thrive wherever they work. Automated business reviews, dashboards and smart meeting agendas will help you integrate OKRs into your operational rhythm. Our expert services and professional certification programs will ensure that you get OKRs right the first time and achieve faster results.

Boasting almost two decades of experience in assisting Enterprises and Managed Service Providers (MSPs) around the world in optimizing their SAP and cloud environments, we possess the expertise needed to enhance service quality, boost productivity, foster innovation, and ensure compliance for businesses dependent on SAP. Established in Switzerland, we have expanded our reach with a global presence in the UK, USA, Germany, and Australia, positioning us to effectively support major SAP clients and Managed Service Providers. Our commitment to understanding the unique needs of our clients sets us apart in the industry.

Bizzdesign Horizzon is a collaborative business change platform. It provides invaluable insights into strategic business initiatives, and triggers changes across all key disciplines. Bizzdesign Horizzon is praised for its ability to accelerate the pace of change in teams and individuals. Describe processes and system interactions is very efficient. The views give a complete overview for easy access to documentation. All components become more transparent through modeling. Our Organizational Value Assessment and pre-configured templates of our Change Capabilities help you prioritize and provide valuable answers to stakeholders quickly. Our agile "Value Sprint" delivers all of this. We also offer individual services and customer success packages to help our customers succeed. Included are world-class support, e-learning and training, core design capability, expert inquiries, etc.

Kore.ai is a comprehensive enterprise AI platform focused on helping organizations implement agentic AI solutions across customer-facing and internal business operations. At the center of its ecosystem is Artemis, an AI-programmable platform that enables businesses to build, scale, orchestrate, and manage AI agents in production environments. The platform offers a range of enterprise modules that support intelligent search, workflow orchestration, AI agent development, governance, and administrative oversight. Businesses can deploy ready-made applications tailored for industries such as banking, healthcare, retail, recruiting, human resources, and information technology. Kore.ai also provides a marketplace containing pre-built AI agents, templates, and integrations that help accelerate implementation efforts. The platform supports both customer service and employee productivity initiatives, allowing organizations to automate repetitive tasks and improve access to information. Enterprise-grade security, compliance, and scalability features make it suitable for highly regulated industries and large organizations. Strategic integrations with Microsoft Azure, AWS, Microsoft Teams, Microsoft 365 Copilot, and other enterprise technologies extend the platform’s capabilities. Kore.ai helps companies transform operations through AI-driven automation, intelligent assistance, and scalable digital workforce solutions.

OKRs can help you accelerate your business performance. Allows startups, growing departments, and large enterprises to achieve alignment and agility. You can easily create and update OKRs using tools that your team already uses. Visualize alignment throughout the organization and track progress. In near-real-time, you can see the performance of all levels of your organization. Through seamless integration with productivity tools such as Slack, you can track your objectives within your day-to-day workflow. Get the professional training, coaching, and dedicated support you need for a successful OKR rollout. You can easily create, manage, and update OKRs using popular business tools. Or connect data through our API to seamlessly connect across systems. Ally helps startups stay agile by aligning important objectives around critical outcomes that your business must achieve to succeed.