Business Software for ServiceNow

AutomationEdge is an Intelligent Robotic Process Automation product that comes bundled with key technologies for automation of front, middle, and back office operations. AutomationEdge offers chatbots, intelligent automation bots, AI, and machine learning capabilities that help clients cut costs, improve response times, grow their business, and achieve compliance. AutomationEdge offers ready-made Bots and a development environment for new Bots. Each organization has different business functions. Some of these repetitive tasks can be time-consuming and error-prone if they are not performed by humans. AutomationEdge – Robotic Process Automation automates repetitive data processes such as processing transactions, collating information, triggering responses and integrating disparate data systems.

IBM DevOps Deploy, previously known as IBM UrbanCode Deploy, is an application-release platform that enables the continuous delivery of applications to various environments by integrating deployment automation with extensive visibility, traceability, and auditing features. It enhances the frequency of software releases through automated and repeatable deployment processes that span development, testing, and production phases. The solution streamlines the deployment of multichannel applications, ensuring consistency and repeatability across both on-premises and cloud environments. By utilizing a centralized server, organizations can efficiently manage thousands of endpoints across multiple clouds, data centers, or mainframes. The platform increases robustness and simplifies the design of processes through established integrations with a wide array of tools and technologies, such as Jira, Jenkins, Kubernetes, Microsoft, ServiceNow, and WebSphere, ultimately fostering a more agile development environment. This comprehensive approach not only accelerates delivery but also enhances overall operational efficiency.

Carbon Black EDR by Broadcom provides a robust endpoint security solution that combines real-time threat detection, behavioral analysis, and machine learning to protect organizations from sophisticated cyber threats. The platform monitors endpoint activity across networks, offering continuous visibility and automated responses to potential security incidents. By leveraging a cloud-based architecture, Carbon Black EDR ensures seamless scalability and fast deployment, helping organizations mitigate risks, detect threats faster, and respond effectively. It’s ideal for businesses seeking a proactive solution to safeguard their systems from evolving cybersecurity threats.

Businesses that excel in providing an omnichannel experience manage to keep 89% of their clientele. Engage in real-time dialogues with customers where they are most comfortable to enhance their journey, ultimately leading to better brand perception and higher retention rates. Remarkably, 99% of consumers tend to stay loyal when their issues are addressed on the first attempt. Equip your representatives with a Unified Agent Workspace along with effective tools to revolutionize the customer experience. Agents can see customers' intentions even while they are still typing, which allows for quicker assistance. A collection of pre-set responses to frequently asked questions significantly reduces the time agents spend on each inquiry. Additionally, agents can add notes during conversations for future reference. Organize discussions with multiple tags for easy retrieval later and wrap up efficiently with quick summary calls. Ensuring that no customer is left waiting is crucial. Continue to generate leads, whether your agents are actively online or not. Enhance conversion rates by making past interaction details visible on a single screen, streamlining the process even further. This comprehensive approach ensures a seamless experience for both your agents and customers.

Symantec Content Analysis efficiently escalates and manages potential zero-day threats through dynamic sandboxing and validation prior to distributing content to users. It enables the analysis of unknown content from a unified platform. By utilizing Symantec ProxySG, this malware analyzer adopts a distinctive multi-layer inspection and dual-sandboxing strategy to uncover malicious activities and identify zero-day threats, while also ensuring the safe detonation of dubious files and URLs. With its comprehensive multi-layer file inspection capabilities, Content Analysis significantly enhances your organization’s defenses against both known and unknown threats. Suspicious or unidentified content originating from ProxySG, messaging gateways, or various other tools is routed to Content Analysis for thorough examination, interrogation, analysis, and potential blocking if classified as harmful. Recent improvements to Content Analysis have further fortified the platform, making it more resilient against evolving cyber threats. This ongoing enhancement ensures that organizations remain a step ahead in their security measures.

DDI automation is designed to assist enterprises and service providers in swiftly launching services, preventing outages, and facilitating a smooth transition to cloud transformation. With a scalable DDI architecture, organizations can effectively address surges, cloud requirements, and automation challenges. This architecture not only offers superior performance but also ensures a more favorable total cost of ownership, enabling businesses to expand both horizontally and vertically. By utilizing our advanced fault prevention solutions, mission-critical networks can be safeguarded against ransomware, phishing, botnet attacks, malware, and spyware, effectively mitigating security breaches. TCPWave stands out by providing both speed and security to fulfill the demands of modern, secure network infrastructures. Unlike typical IPAM software, TCPWave is highly scalable and can adapt to evolving needs. It is unwise to attempt retrofitting a two-decade-old legacy system to meet the contemporary requirements of DevOps and CloudOps. The innovative TCPWave DDI, equipped with over 1500 REST APIs, is specifically crafted to cater to the needs of today’s enterprises right out of the box, ensuring they can thrive in a rapidly changing digital landscape. This comprehensive solution not only enhances operational efficiency but also positions organizations to be resilient against emerging cyber threats.

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

SIRP is a SOAR platform that is risk-based and non-code. It connects all security teams to achieve consistent strong outcomes through a single platform. SIRP empowers Security Operations Centers, Incident Response (IR), Threat Intelligence (VM) and Security Operations Centers (SOCs). It integrates security tools, powerful automation, and orchestration tools to enable these teams. SIRP is a NO-code SOAR platform that includes a security scoring engine. The engine calculates risk scores specific to your organization based on every alert, vulnerability, and incident. Security teams can map risks to individual assets and prioritize their response at scale with this granular approach. SIRP saves security teams thousands of hours every year by making all security functions and tools available at a push of a button. SIRP's intuitive drag and drop playbook building module makes it easy to design and enforce best practices security processes.

Ensure the security of your organization by actively thwarting the harmful exploitation of privileged accounts and credentials, which often serve as gateways to your most critical assets. The CyberArk PAM as a Service offers advanced automation technologies designed to safeguard your business during its expansion. Since cyber adversaries are constantly searching for vulnerabilities, effectively managing privileged access is essential to reduce potential risks. By preventing the exposure of credentials, you can protect vital resources from being compromised. Additionally, uphold compliance through thorough documentation of significant events and secure audits that resist tampering. The Privileged Access Manager seamlessly connects with a variety of applications, platforms, and automation tools, enhancing your overall security framework. This integration not only streamlines operations but also fortifies your defenses against ever-evolving threats.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

COZYROC's SSIS+ suite includes 270+ Data integration adapters, ETL components and tasks for developing ETL solutions with MS SQL Server Integration Services.

Active or synthetic transaction monitoring (STM), simulates real users accessing cloud services and infrastructure such as Office 365. Monitoring of the user experience is available 24/7. No complicated scripting is required. App performance monitoring via Web UI, client, and API transactions. Full network path performance information is available for correlation and outage detection. Our solution was easy to set up and maintain. CloudReady is compatible with any Windows OS and any workload. We monitor all aspects of Office 365, including Exchange Online, SharePoint Online and Skype for Business. It's not just pings. We do extensive testing of infrastructure and apps with cross-server timings. Yes, upload/download tests! Monitoring and testing of message queues.

BelManage allows users reduce their software license costs, monitor their cybersecurity status, and IT configuration details. BelManage is based upon Belarc's Cloud architecture. It uses a single Intranet Server and Database and automatically creates a central repository (CMDB), which contains software, hardware, and security configuration details. Belarc's cloud architecture makes it easy to automate and simplify the monitoring of all desktops, laptops and servers around the globe. It uses a single server/database. The BelManage server is available on-premise, hosted by our customer or hosted by Belarc via SaaS.

Impartner unlocks the potential of your partner ecosystem by helping you Manage, Optimize and Accelerate every step of the partner journey. Our platform supports industry-leading global enterprises, including several CRN 5-S Award-winning channel programs and designated Chief Partner Officers. At Impartner, you can be confident in knowing that not only are your business needs being supported by our innovative solutions but that you are also in excellent company.

Website monitoring and performance testing solutions. You can quickly identify performance issues by using powerful monitoring features like real-time dashboards, performance reporting options, or nearly 30 global monitoring networks. The EveryStep Web Recorder allows you to quickly and easily record scripts that can be used to monitor interactive websites, web application elements, and user scenarios. Dotcom-Monitor makes sure that even the most complex websites, web apps, and web services are up to date and perform as intended.

StarfishETL is a Cloud iPaaS solution, which gives it the unique ability to connect virtually any kind of solution to any other kind of solution as long as both of those applications have an API. This gives StarfishETL customers ultimate control over their data projects, with the ability to build more unique and scalable data connections.

ABBYY Timeline serves as a sophisticated Process Intelligence platform that empowers organizations to harness the data from their systems to construct a visual representation of their processes, enabling real-time analysis to pinpoint bottlenecks and forecast future results, thereby aiding in informed technology investment decisions. In today's landscape, the majority of process execution is monitored, controlled, and carried out through various IT systems of record, which means that nearly every detail of your processes is already documented. All you need is an effective tool to recreate a comprehensive view of process execution. Conventional business intelligence tools, dashboards, and reports fall short in this regard, whereas ABBYY Timeline excels. By properly ingesting, merging, and scrutinizing this extensive data, it becomes possible to uncover patterns and insights that lead to enhanced customer experiences and greater operational efficiencies. Furthermore, the platform's ability to visualize complex data sets allows businesses to strategically plan for future improvements.

Joyous has rebuilt employee feedback to fit the needs of modern businesses. It is the only feedback tool that is specifically designed for organizations that promote trust, action, and autonomy. Joyous is built around owner feedback. Joyous allows you to give feedback and help your leaders turn it into actions. Traditional anonymous feedback systems focus on measurement and not change. Joyous uses feedback to solve business problems and improve customer outcomes. Establish trust and build a culture of trust. Create psychological safety so that everyone feels comfortable giving feedback. Encourage people to share their feedback and drive follow-up actions. Understanding adoption within the organization. Learn how Agile ways of working adoption is progressing by cohort. Find your champions, identify roadblocks and get recommendations to help you adopt.

Rivery’s ETL platform consolidates, transforms, and manages all of a company’s internal and external data sources in the cloud. Key Features: Pre-built Data Models: Rivery comes with an extensive library of pre-built data models that enable data teams to instantly create powerful data pipelines. Fully managed: A no-code, auto-scalable, and hassle-free platform. Rivery takes care of the back end, allowing teams to spend time on mission-critical priorities rather than maintenance. Multiple Environments: Rivery enables teams to construct and clone custom environments for specific teams or projects. Reverse ETL: Allows companies to automatically send data from cloud warehouses to business applications, marketing clouds, CPD’s, and more.

Automation Hero's platform is democratized and bottom-up. Users can create automations from simple tasks to complex business processes using a no-code GUI. They can also add AI at any time without having to rely on IT or data scientists. The platform also includes Hero_Sonar, Hero_Go, and AI Studio. These allow you to upload or train AI models, and Flow Studio allows you to create automation flows. Robin, Automation Hero's personal assistant, is available for human-in the loop integration. Robin is also a feedback loop that helps improve AI models. Automation Hero can be used on-premises or in the cloud. Automation Hero is available on-premise or in the cloud. It comes with built-in orchestration.

Dashboards, codeless reports, interactive visualizations, data security, mobile access and scheduled reports. DashboardFox is a dashboard- and data visualization tool for business users. It comes with a no-subscription pricing plan. You only pay once and the software is yours for life. DashboardFox can be installed on your own server behind your firewall. Are you looking for Cloud BI? We offer managed hosting, but you retain ownership of your DashboardFox data and licenses. DashboardFox allows users to drill down and interact with live data visualizations through dashboards and reports. Without requiring any technical knowledge, business users can create new visualizations in a codeless builder. Alternative to Tableau, Sisense and Looker, Domo. Qlik, Crystal Reports, among others.

Malbek is an advanced AI-driven contract lifecycle management (CLM) platform built to empower enterprises in managing complex contracts with ease and transparency. It provides a dynamic, centralized environment where businesses can glean actionable insights from contracts, enabling smarter decision-making and maximizing profitability. The platform streamlines contracting by offering intuitive workflows, quick contract creation, and seamless approval processes that boost operational efficiency and compliance. Malbek’s robust integrations with widely used business tools like Salesforce, HubSpot, SAP, Slack, and DocuSign connect contract management with broader enterprise operations, maintaining a single source of truth. Embedded AI throughout the system automates manual, time-consuming tasks and provides timely insights and recommendations, accelerating negotiations and shortening contract review cycles. With a customer retention rate over 120% and nearly all users recommending the platform, Malbek is recognized for enhancing productivity and collaboration across global teams. The platform also offers comprehensive support and training, ensuring clients get the most out of their CLM investment. Its trusted reputation is built on delivering meaningful business impact through technology and innovation.

The Jira-integrated CMDB and asset management system provides comprehensive visibility into infrastructure dependencies, enabling users to effectively oversee assets, swiftly resolve incidents, and reduce the potential adverse effects of changes. With a graphical representation of various asset dependencies, you can easily evaluate the implications of these connections at a glance. This tool ensures that essential asset information is readily accessible whenever and wherever it is needed. Mindville's Insight, now a part of Atlassian, empowers IT teams to lower mean time to resolution (MTTR) by identifying which services are impacted and clarifying the relationships among them. By enhancing understanding through visualization, Insight helps teams grasp the “who, what, when, and where” concerning any issues that may arise. Additionally, data can be seamlessly imported from cloud providers, other CMDB solutions, or through formats like CSV, JSON, and REST-API. Furthermore, Insight Integration apps facilitate the connection and data import from major cloud providers such as AWS, Azure, and Google Cloud, thereby streamlining asset management processes even further. This comprehensive approach not only aids in managing assets but also significantly enhances incident response capabilities.

C1Risk is a technology company and the leading cloud-based, AI, enterprise risk and compliance management platform. Ou vision is to demystify and take the complexity out of risk management. We aim to To simplify your risk and compliance management for you to build and maintain the trust of your stakeholders. C1Risk sets the standard for companies that lead with risk, to win, with a full suite of solutions for a single, affordable price. GRC Regulations and Standards Library Policy Management Compliance Automation Enterprise Asset Management Risk Register and Risk Management Auto-calculated inherent and residual risk scoring Issue Management Incident Management Internal Audit Vulnerability Management Vendor Onboarding and Security Review Vendor Risk Scorecards REST API Integrations

Workativ is an AI Agent platform designed for HR and IT teams to deploy AI agents that answer employee questions — PTO, benefits, policy queries, password resets — and autonomously run onboarding, offboarding, 30/60/90 check-ins, performance cycles, hiring, access provisioning, compliance workflows, and more. So your team stops being buried in operations. Workativ’s core capabilities that help you superpower your support & operations • AI Agents that automate your support operations answering employee questions in 95+ languages and taking real action in HR and IT apps — checking live PTO balances, employee benefits, access issues, password resets, submitting leave requests, policy questions, updating records — without HR or IT involvement. Deploy AI in Slack, Microsoft Teams, and other channels. • AI Agents that run the most repeatable HR or IT processes and workflows autonomously for employee onboarding, offboarding, 30/60/90 check-ins, performance review cycles, benefits enrollment, license assignment, compliance training, expense claims, and more. Workativ integrates with Workday, UKG, ADP, BambooHR, Personio, Sage, Oracle HRSM, any HRIS, Okta, Azure AD, Office 365, ServiceNow, Jira Service Management, Freshservice, Slack, Microsoft Teams, SharePoint, Google Drive, Notion, Unily, and 100+ other tools. Supports 95+ languages. Deploy in days. No coding required. Workativ offers SOC 2 Type II, PII data protection, ISO 27001, GDPR, AI Security & Guardrails, HIPAA compliant, and 25+ security controls. Built for the HR & IT teams that need enterprise-grade security from day one. Get your free trial - sign up now.