
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Takeorder AI
Takeorder AI is a round-the-clock Voice AI Agent specifically tailored for the restaurant industry, aimed at streamlining phone operations and enhancing revenue. This innovative AI efficiently manages food orders, table bookings, and customer inquiries through natural-sounding conversations, ensuring that missed calls become a thing of the past.
Among its standout features are seamless integration with POS systems like Toast, Clover, and Revel for instantaneous order processing, a diverse platform that encompasses Phone AI, Drive-Thru AI, Kiosk AI, and Pizza AI to cater to various dining settings, and a remarkable 99% accuracy rate bolstered by sophisticated voice recognition technology and noise cancellation. Additionally, it offers multi-language capabilities to accommodate different accents, a real-time analytics dashboard that monitors call activity and customer satisfaction, and the option to customize the AI's voice to align with your brand's identity.
Ideal for quick-service restaurants, drive-thrus, pizzerias, cafés, ghost kitchens, and full-service dining establishments aiming to alleviate employee fatigue while boosting order volume by as much as 30%. Furthermore, it operates continuously, even on holidays, and includes fallback measures during service interruptions, ensuring that businesses can maintain optimal customer service at all times.
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Tomato.ai
An AI-driven voice filter enhances the clarity of offshore agents' voices during conversations, leading to significant improvements in customer satisfaction and sales performance. Tomato.ai offers a solution that softens accents, allowing for clearer communication during calls. As agents with Indian, Filipino, or other accents speak, customers perceive their words as being articulated more like those of native speakers, which enhances understanding and decreases frustration. This method is more effective and faster than traditional accent training, providing real-time improvements in agent intelligibility. By utilizing a speech filter, the overall customer experience is notably elevated, which also mitigates the negative treatment offshore agents may face due to their accents, thereby increasing retention rates among these employees. By enhancing the offshore customer experience, businesses can expand their offshoring capabilities, leading to cost savings and improved sales figures. Furthermore, the voice filter allows companies to consider hiring candidates who might have been overlooked due to their accents, broadening the talent pool and enriching workforce diversity.
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