Business Software for ServiceNow

NovelVox’s Agent Accelerator equips agents with a comprehensive overview of customer data, enabling them to deliver a highly customized and efficient service experience. This innovative tool significantly lowers Average Handling Time (AHT) and waiting times, enhances First Call Resolution (FCR), and boosts overall customer satisfaction levels. The integrated desktop interface provides agents with a unified platform for managing various applications, ensuring a smooth interaction for customers. By displaying essential caller information—including the caller's name, address, contact information, past interactions, and ticket status—agents can engage with clients personally and avoid the need for customers to reiterate their queries. With all relevant data readily available, agents can resolve issues more swiftly and effectively, while also collaborating with colleagues for prompt support during customer calls. This ultimately leads to a more efficient resolution process and a better overall experience for both agents and customers alike.

Vityl IT & Business Monitoring goes beyond being merely an IT solution; it serves as a vital partner in ensuring your business operations are seamless and efficient. This innovative system tracks the technical elements that underpin both your company's activities and those of external partners. Are you finding that a plethora of disconnected monitoring tools hinders your ability to gain a comprehensive understanding of what truly matters? With Vityl IT & Business Monitoring, you can quickly define a service and consolidate data from all your technical resources, including Infrastructure, Security (SIEM), application performance, databases, log files, help desk, and CRM—essentially everything you need! As a result, you can achieve a complete overview of your service status within just hours or a few days. This solution not only offers a robust, multi-platform alternative but also outperforms other costly and labor-intensive monitoring options. Furthermore, Vityl IT & Business Monitoring is designed for swift and straightforward deployment, allowing you to realize benefits in record time while simplifying your monitoring process.

Consolidate all Application Security findings, including SAST, DAST, and SCA, while linking them to vulnerabilities in infrastructure and cloud security to achieve a comprehensive perspective on your application's security posture. By normalizing, de-duplicating, and correlating these findings, you can enhance the efficiency of risk mitigation and prioritize issues that have significant business implications. This approach creates a unified source of truth for findings and remediation efforts across various tools, teams, and applications. AppSecOps encompasses the systematic process of detecting, prioritizing, addressing, and preventing security breaches, vulnerabilities, and risks, fully aligned with existing DevSecOps workflows, teams, and tools. Additionally, an AppSecOps platform empowers security teams to expand their capabilities in effectively identifying, addressing, and preventing critical application-level security vulnerabilities and compliance challenges, while also discovering and rectifying any coverage gaps in their strategies. This holistic approach not only strengthens security measures but also fosters a collaborative environment among development and security teams, ultimately leading to improved software quality and resilience.

Eliminate the constraints associated with configuration and quoting to ensure that you consistently provide rapid and adaptable configuration experiences in both CPQ and self-service quoting. This enhancement allows your sales team to increase their sales potential while minimizing the workload for your IT department. With Logik.io, you gain access to a single, centralized engine that governs the configuration of your solutions, enabling you to create exceptional selling experiences across all channels with a single build. No longer will managing product rules and recommendations be a source of frustration for your team. Wave goodbye to the burdens of custom development and scripting; instead, adopt a solution that simplifies the management of product and sales logic, reduces maintenance costs, and scales effortlessly, all while delivering the outstanding selling experiences that both sellers and buyers expect. This transition not only streamlines operations but also empowers your teams to focus on what truly matters: driving sales and enhancing customer satisfaction.

Transform the online shopping landscape by giving customers the ability to design and purchase their own unique products. Foster collaboration among various teams through an integrated and efficient workflow management system. Secure funding by collecting payments from initial sales before the products are manufactured and launched. Move beyond static imagery by offering consumers the chance to personalize and customize 3D items. The platform includes a back-office portal that facilitates the customization of any product and its transformation into 3D models. Uncover fresh possibilities by supporting the conversion of products into 3D and delivering exceptional 360-degree experiences. Taking a tailored approach, we ensure a smooth onboarding process while comprehensively understanding your business needs. Our experts are ready to assist in digitizing your entire product catalog, enhancing it with 3D images. Effortlessly create configuration rules without any programming knowledge and apply them to all your 3D models. Additionally, we provide continuous support to ensure that your customers enjoy a dynamic and engaging shopping experience.

Act immediately from any location with a cutting-edge, real-time network management tool that is vendor-agnostic, designed for your current network, security, and cloud systems, all enhanced by true ZeroCode automation capabilities. This platform offers consolidated management, automation, intelligence, and operational control for your security, cloud, network, and IoT systems, serving as a single source of actionable data. You can oversee any device that has an IP address, enabling you to automate countless tasks within your IT framework without having to write any code. By allowing infrastructure engineers to concentrate on their core responsibilities, LONI takes care of the coding aspect. Say goodbye to the hassle of restoring a configuration or device from scratch thanks to our innovative rollback feature. With the ability to use your smartphone, tablet, or smartwatch, you can efficiently manage and automate your network, cloud, or IoT systems. Instantly respond to any cyber threats directly from your mobile device, empowering you to secure and oversee your infrastructure with unparalleled ease and responsiveness. Enjoy the freedom of mobile automation while ensuring that your security infrastructure remains robust and effectively managed at all times.

Achieve seamless and secure access to your cloud infrastructure without the need for passwords. Experience passwordless authentication for major cloud platforms and a multitude of cloud resources, as we integrate smoothly with AWS, GCP, Azure, and various other cloud-native tools. Prevent overprivileged access by implementing just-in-time access specifically for developers. DevOps professionals can easily request access to cloud resources with a 'just enough privileges' approach, ensuring they have time-limited permissions. This setup helps to eliminate the productivity issues that arise from relying on a centralized administrator. You can configure approval policies tailored to different criteria, and you'll have the ability to view a comprehensive catalog of both granted and unaccessed resources. Mitigate the risks of credential sprawl and the anxiety surrounding credential theft. Developers are empowered to gain passwordless access to cloud resources using advanced Trusted Platform Module (TPM) technology. Additionally, you can uncover potential vulnerabilities today with our complimentary assessment tool, gaining insights into how Procyon can effectively address these issues in a matter of hours. By leveraging TPM, you can ensure strong identification of both users and their devices, thus enhancing overall security. This innovative approach not only streamlines access but also fortifies your cloud security posture significantly.

Facilitate the design and implementation of your cloud-native applications while uncovering concealed risks stemming from misconfigurations, threats, and vulnerabilities, all from a unified platform. The Skyhigh Cloud-Native Application Protection Platform (CNAPP) safeguards your enterprise's cloud-native application environment through the industry's pioneering automated and seamless solution. It offers extensive discovery features and prioritizes risks effectively. Embrace the Shift Left approach to proactively identify and rectify misconfigurations early in the development process. Maintain ongoing visibility across multi-cloud settings, automate the remediation of misconfigurations, utilize a best practice compliance library, and pinpoint configuration flaws before they escalate into major issues. Streamline security controls to ensure continuous compliance and facilitate audits. Additionally, centralize the management of data security policies and incident responses, maintain comprehensive records for compliance and notification purposes, and oversee privileged access to safeguard sensitive information, thereby fostering a robust security posture for your organization. This comprehensive approach not only enhances security but also encourages a culture of proactive risk management and compliance within your team.

Entitle integrates a security-centric strategy for provisioning and governance while also prioritizing business facilitation across all departments, including R&D, sales, HR, and finance. Accelerate the provisioning process to enable security policies that adapt automatically to the evolving infrastructure and the varying needs of employees. Assign permissions to designated resources such as Google Drive directories, database tables, Git repositories, and more to maintain control. Protect sensitive resources and roles by allowing access only when necessary and revoking it when it is no longer needed. Empower colleagues, managers, and resource owners to authorize access requests, ensuring that the permissions granted are reliable. With automated access requests and a zero-touch provisioning approach, DevOps, IT, and other teams can significantly enhance efficiency and resource management. Users have the convenience of requesting access through platforms like Slack, Teams, Jira, or email, facilitating a smooth approval experience. Additionally, quickly grant bulk permissions to streamline the onboarding and offboarding processes, effectively adapting to the dynamics of the organization. This comprehensive approach not only safeguards data but also fosters a collaborative environment where teams can thrive.

Twig performs semantic analysis on your documentation, knowledge bases, and previous support tickets, which allows it to effectively address intricate customer inquiries while also achieving a 30% reduction in costs. By harnessing AI models trained on publicly accessible data, it enhances productivity and minimizes inconsistencies in support quality. Acting as an AI layer integrated with your current customer support systems, Twig equips your support agents with the ability to deliver more effective and prompt responses. It leverages cutting-edge AI technology to elevate every support representative's performance. The AI meticulously reviews all relevant resources to suggest appropriate responses, while citations bolster accuracy and foster trust. Additionally, the system continually improves by learning from the interactions of your agents, which is essential for maintaining high levels of agent productivity and customer satisfaction. By establishing elevated minimum standards for response quality, Twig also aids agents in identifying potential risks in their replies, contributing significantly to the overall success of customer experience initiatives. This comprehensive approach not only streamlines operations but also empowers teams to excel in their roles.

Experience a centralized hub for all your educational and informational needs. Sana is an innovative learning platform powered by AI that equips teams with the ability to discover, disseminate, and leverage the knowledge necessary for fulfilling their objectives. Enhance the learning journey for everyone by merging live collaborative interactions with tailored self-paced courses, all available in a single location. Simplify the sharing of knowledge through the capabilities of Sana Assistant, which can create questions, explanations, images, and even entire courses autonomously. Encourage active participation and excitement through a variety of interactive elements such as quizzes, Q&A sessions, polls, sticky notes, reflection cards, recordings, and much more. Seamlessly integrate Sana with your team's favorite applications, ensuring that your organization's collective knowledge remains accessible and searchable in less than 100 milliseconds. From Github to Google Workspace, Notion, Slack, and Salesforce, whatever you need, Sana is ready to provide insights from it. All of this comes together to foster a vibrant learning culture within your organization.

A single solution for certificate management, which helps automate and manage all certificates across Cloud Environments, On Premises, Hybrid IT Environments, and Kubernetes Clusters. It manages certificates throughout their entire lifecycle, including certificate issuance and monitoring, renewal, and revocation.

Avalor’s data fabric enables security teams to expedite their decision-making processes while enhancing accuracy. Our architecture seamlessly combines various data sources, such as legacy systems, data lakes, data warehouses, SQL databases, and applications, to deliver a comprehensive perspective on business performance. The platform is equipped with automation, two-way synchronization, alerts, and analytics, all driven by the capabilities of the data fabric. Security operations gain from swift, dependable, and precise evaluations of enterprise data, encompassing areas like asset coverage, compliance reporting, ROSI analysis, and vulnerability management, among others. Typically, security teams navigate through a multitude of specialized tools and products, each serving different purposes and generating unique outputs. This overwhelming diversity in data can complicate efforts to prioritize tasks and identify where problems exist. In order to respond promptly and accurately to business inquiries, it is essential to leverage data from throughout the organization effectively. By consolidating insights, teams can focus on critical issues and enhance overall security posture.

Engage and cooperate with a tailored enterprise work management solution designed specifically for marketers, by those who truly understand marketing. As the preeminent choice in Enterprise workflow management, ServiceNow enjoys the confidence of IT, HR, Finance, and Customer Service departments globally. By developing Tenon on the ServiceNow platform, integrating Marketing with the broader enterprise ecosystem has become remarkably straightforward. Establish a solid framework for repeatable work management that enhances communication, fosters collaboration, and ensures consistency — all within a robust system capable of empowering enterprise teams. Navigate the complexities of campaigns throughout the entire customer journey with a work view that offers clarity and insight from the initial planning stages to full execution. Additionally, maintain an accurate understanding of performance through strategic workload capacity planning and shared dashboards that consistently track essential performance metrics, ensuring that teams remain aligned and informed.

Transform your customer service experience with AnswerGPT™, the cutting-edge generative AI Answer Engine designed to enhance your support team's efficiency, elevate customer satisfaction, and reduce operational costs. By converting your enterprise’s valuable knowledge into responsive solutions, your team can swiftly tackle issues, enhance the quality of interactions, and maintain customer satisfaction. This innovative system automatically manages frequent inquiries, categorizes similar cases, and allows your staff to concentrate on more critical tasks. AptEdge seamlessly integrates with all of your existing applications, including knowledge bases, ticketing systems, issue tracking tools, CRMs, code repositories, and collaboration platforms, ensuring comprehensive coverage for your needs. Equip your sales team with a competitive advantage, keep your developers focused on coding, and assist your product teams in refining their offerings. Additionally, empower your agents to become instant experts and gain complete visibility into emerging issues, enabling you to proactively address them before they affect your business operations. Ultimately, this solution revolutionizes the way you handle customer interactions and internal processes, leading to a more efficient and responsive organization.

Imagine a platform akin to TikTok but designed specifically for businesses, where employees can share their insights and experiences within the organization. This content-focused environment allows users to utilize the Soundbite Wizard, which simplifies the content creation process and includes efficient distribution features that save valuable time. Are you uncertain whether your messages are effectively reaching your workforce? Soundbite offers companies the ability to monitor engagement with messages across various teams. Additionally, you can enable secure sharing through Soundbite to extend your content distribution beyond the confines of your organization, making it ideal for broadcasting company updates and enhancing employer branding. Many organizations invest significant resources into internal communications, yet often struggle to quantify the impact of these efforts. With Soundbite, businesses gain access to verified engagement metrics that illustrate how far their content travels. The newer generation of employees is increasingly frustrated with outdated intranet systems, emails, and newsletters, and Soundbite caters to their preferences by providing information-sharing tools in a familiar format. Whenever possible, Soundbite builds on existing investments in M365 to enhance its functionality and streamline communication across the enterprise, ensuring that organizations stay connected and engaged. By embracing this modern approach, companies can foster a more interactive and responsive workplace culture.

Navigate through the overwhelming volume of findings, gain a comprehensive understanding of risks, streamline prioritization, and work together on remediation—all from a single platform. The rise of cloud, hybrid, and cloud-native applications introduces greater complexity and scalability challenges that outdated methods simply cannot tackle. Without sufficient context from their environments, security teams find it difficult to assess and rank the risks tied to various findings. The presence of duplicate alerts from numerous tools further complicates the task for security teams, making it harder to prioritize and designate responsibility for remediation efforts. Alarmingly, 60% of breaches arise from security alerts that organizations were aware of but could not effectively assign to the right stakeholders for resolution. It is essential to clarify stakeholder responsibilities, empower self-service remediation with clear, actionable recommendations, and enhance collaborative efforts through seamless integration with existing tools and workflows, thereby creating a more organized and responsive security environment. Additionally, fostering a proactive approach will enable teams to address issues before they escalate into significant threats.

Creating a custom application should not be a lengthy process that drags on for months or even years. It shouldn't necessitate the involvement of specialized software developers, nor should it require significant IT infrastructure to keep it operational. Enter the Modo Platform, a digital engagement solution that streamlines the process for organizations and educational institutions to craft, expand, and enhance their unique digital presence. Designed to expedite the app development process, Modo’s platform empowers everyone, from top executives to front-end developers, to participate in creating their applications. You can easily curate, manage, and refresh your app without needing to write a single line of code, allowing you to involve subject matter experts in generating and publishing content effortlessly. Choose from a vast array of distinctive screen types and building blocks that can be combined in endless ways to develop a completely customized app. Forget about complicated or time-consuming launches; with Modo, you can deploy your app once and make instant updates across all systems and devices, ensuring that your content is always current and engaging. This approach not only saves time but also enhances collaboration across teams, making app creation a more inclusive endeavor.

StratoKey CASB focuses on securing cloud and SaaS applications through its unique Encryption, Monitoring, Analytics, and Defence (EMAD™) framework. By utilizing StratoKey CASB, businesses can operate securely and adhere to compliance standards in the cloud environment. The platform is designed to be application agnostic and remains unobtrusive for users, enabling employees to utilize their preferred online tools while ensuring the protection of sensitive information. Serving as your vigilant guardian in the cloud, StratoKey offers comprehensive oversight of user interactions with various applications. Additionally, StratoKey's Compliance Control Management (CCM) assists organizations in transitioning from sporadic compliance efforts to a well-organized, structured, and auditable compliance framework. This structured compliance approach is fundamentally enhanced by the principles of Discovery, Automation, Tasking, and Reporting, ensuring that organizations can maintain a robust compliance posture. Ultimately, StratoKey empowers businesses to safeguard their data while embracing the advantages of cloud technologies.

Fianu tracks activity across your DevOps toolchain and creates a secure, context-rich ledger of attestations that narrates the journey of your software up to production. It allows you to capture essential security metrics through seamless integrations with your preferred security solutions. You can oversee and enforce best practices like code reviews, branching strategies, and versioning schemes, ensuring that your software aligns with required functional, performance, and accessibility benchmarks. Additionally, it offers the flexibility to design or modify custom controls tailored to the specific requirements of your organization. With ready-to-use tools, you can effectively safeguard your software supply chain from development through to deployment. The configurable control parameters and thresholds empower executives, managers, and stakeholders to adjust compliance measures to fit their organizational needs, fostering a culture of security and accountability. This capability not only enhances operational efficiency but also instills confidence in the integrity of your software delivery process.

Begin engaging with your organization's collaborators on TIDWIT, where you can exchange and access pertinent and current information, including educational resources, training opportunities, and marketing initiatives. By integrating the TIDWIT platform with your current systems, you can effortlessly deliver partner content to your users. We have made significant advancements to our innovative TIDWIT platform, introducing dynamic ecosystem knowledge management features. These new developments empower both providers and their partners to effectively manage and tailor their content and workflows on a larger scale. At TIDWIT, our enthusiasm extends beyond digital ecosystems; we are equally committed to preserving the natural environments around us, which is why we established the TIDWIT foundation. TIDWIT is at the forefront of streamlining and automating the way businesses link their content and workflows within our ecosystems network. By simplifying partner ecosystem enablement in a cost-efficient and scalable manner, TIDWIT is revolutionizing your enterprise into an exterprise, fostering greater collaboration and innovation. Embrace this transformation and unlock new opportunities for growth together.

The ultimate resource for leaders facing human resources challenges in today's evolving work environment. Equip your organization with the necessary visibility and analytics to recognize and assess potential risks. Utilize these insights to innovate and restructure workflows to align with your business objectives, employing effective work design to minimize workload and fulfill goals after conducting surveys. Address capacity shortcomings, establish priorities, resolve staffing shortages, and eliminate non-essential tasks when personnel changes occur. Quickly identify risks through intelligent analytics and rely on data for making pivotal decisions. Evaluate how well your organization's activities align with its strategic goals, and prepare contingency plans for when uncertainties or changes arise. Consistently implement flexible work arrangements in a manner that is fair and compliant, catering to both employee and organizational demands. Monitor how your team's time is actually spent, pinpoint inefficiencies and risks, uncover missed opportunities, plan for various scenarios, make necessary adjustments, and repeat the process for ongoing improvement. Ultimately, this approach not only enhances productivity but also fosters a more engaged and responsive workforce.

Enhancing model performance and conducting scenario analyses through simulations with historical datasets is essential for progress. Collaboration is streamlined across data governance, access management, and version control. With Ikigai's ready-to-use integrations, you can effortlessly incorporate a wide range of tools that fit seamlessly into your existing workflows. Ikigai offers over 200 connectors, allowing you to connect to virtually any data source you can imagine. If you're looking to deploy your machine learning pipeline to a website or dashboard, Ikigai’s web integrations make that process straightforward. Utilize triggers to initiate data synchronizations and obtain updates every time you execute a data automation flow. In addition, you can connect to your own APIs or develop new ones for your data stack, ensuring a smooth integration with Ikigai. This flexibility empowers teams to adapt quickly to changing data landscapes and leverage insights effectively.

Attack Surface Management identifies both known and unknown public-facing assets that may be vulnerable, as well as alterations to your attack surface that could pose risks. This capability is achieved through a blend of NetSPI’s advanced ASM technology platform, insights from our global penetration testing specialists, and over two decades of experience in penetration testing. You can rest assured knowing that the ASM platform operates continuously in the background, ensuring you have the most thorough and current visibility into your external attack surface. By implementing continuous testing, you can adopt a proactive stance regarding your security measures. The ASM platform is powered by sophisticated automated scan orchestration technology, which has been effectively utilized in our penetration testing projects for many years. Additionally, we employ a mix of both automated and manual techniques to consistently uncover assets, leveraging open source intelligence (OSINT) to tap into publicly accessible data sources. This multifaceted approach enhances our ability to protect your organization against evolving cyber threats.

inoERP serves as a comprehensive enterprise management solution that offers JavaScript APIs for customization at both the server and client levels. Its client application is compatible with Android, iOS, macOS, Windows, and web platforms, while the server can operate on Windows, macOS, and Linux systems. Users can seamlessly integrate with various business systems, including those of customers, suppliers, and contract manufacturers, all without the need for coding expertise. Additionally, inoERP allows users to view information in different formats and languages across all devices, ensuring a versatile experience. Featuring a state-of-the-art technology stack, it enables businesses to effectively utilize and expand their operational processes. The platform equips users with essential tools to configure diverse forms, actions, reports, charts, and workflows via REST APIs, facilitating the mapping of complex business processes across different systems. Through the preferred client interface, users can create, view, update, and manage transactions such as sales orders, purchase orders, work orders, invoices, and inventory movements. Moreover, inoERP aids in financial management and asset tracking, providing a holistic approach to enterprise administration. This flexibility and integration capability make inoERP an invaluable asset for modern businesses aiming for efficiency and growth.