Best Customer Service Software for Drupal

ActiveCampaign is the platform of choice for intelligent marketing automation. ActiveCampaign is trusted by customers in over 170 countries to power their personalized marketing, transactional email, and one-to-1 CRM interactions. ActiveCampaign has the highest customer satisfaction rating in Marketing Automation, E-Commerce Personalization and Landing Page Builders on G2.com. It is also one of a few software solutions that have over 10,000 positive reviews. ActiveCampaign was also named the Top Rated E-Mail Marketing Software by TrustRadius. ActiveCampaignoffers a free trial.

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Introducing Brevo, previously known as Sendinblue — your go-to platform for enhancing customer connections through various channels like Email, SMS, and Chat. This comprehensive toolkit is designed to transform casual visitors into loyal customers. Engage your audience by reaching them directly in their inboxes with visually appealing email campaigns, and send tailored messages that go right into your customers' hands. Brevo enables businesses to cultivate and strengthen relationships through tools such as marketing automation, email outreach, transactional messaging, and SMS services. What sets us apart? Our exceptional customer happiness team drives Brevo, and our flexible pricing plans are sure to bring a smile to your face. With a seamless integration of diverse services in a single, easy-to-use platform, we strive to make your sending experience enjoyable and effective!

Tidio is a top-tier customer service platform that blends live chat, chatbot automation, and AI agents to help businesses provide quick, efficient support at scale. Known for its powerful automation features and intuitive interface, Tidio is trusted by over 800,000 businesses globally. Connect with website visitors through real-time chat and manage all conversations from email, Messenger, Instagram, and more in one centralized dashboard. Streamline support with integrated ticketing tools that work seamlessly alongside both chatbots and live agents. Easily build custom chatbot flows with a visual, no-code builder to capture leads, respond to FAQs, and automate messaging. Leverage Lyro, Tidio’s conversational AI agent, to handle up to 64% of customer inquiries using advanced natural language understanding. Simple to set up and use—no coding required. Fully GDPR-compliant and secure. Scales effortlessly for eCommerce, SaaS, and service-based businesses. Includes a 7-day free trial. Key Features: • Live Chat (widget and social media integrations) • Help Desk (all communication in one dashboard) • Chatbot (automation for common use cases such as customer help and lead generation) • AI Agent (resolve incoming issues with Tidio's conversational AI, Lyro) • Multichannel Integration (social media, help desk software, and platforms such as WordPress, Shopify, and more) Users praise Tidio's intuitive design, visual interface, and simple deployment. Multiple plans available for all business needs and requirements.

LiveChat is the fastest and most efficient way to assist customers. LiveChat is a top-rated live chat and help desk software for businesses. It transforms teams into customer service superstars through its simple and intuitive applications. LiveChat offers a wide variety of add-on modules to support sales and marketing automation, as well as integrations with third party customer relationship management (CRM).

User.com is a full-stack software for marketing automation. It allows you to communicate with customers and manage your relationships. User.com is one platform that offers many features. It provides you with robust tools for sales, marketing, and support. You can use the different features to communicate with your customers consistently across a variety channels such as email marketing, mobile push, SMS messaging and call centers. This will make every visitor happy. You can see every piece of data and measure it all with all activities organized in one place. This can be customized to show only the essential metrics you choose to make it easy to take action. Are you ready to try it? Register now for a free trial at User.com -

Comprehensive CRM Solution. Streamline your sales, marketing, and customer service efforts on a single platform. Prevent data breaches and maintain uniform messaging across all channels. Take advantage of Agile's contemporary features and integrations, along with straightforward setup and excellent support, all at a competitive price. This cloud-based SaaS platform is designed to be mobile-friendly, efficient, and user-friendly. Agile CRM provides an array of ready-to-use email marketing templates to help your business achieve a polished and professional aesthetic. Explore Agile’s selection of email marketing template examples, choose your desired template, craft your message, and schedule it for automated delivery. Additionally, you can design custom templates—no coding skills necessary—that incorporate your brand identity for enhanced effectiveness. Experience the benefits of Agile's innovative features and seamless integrations while enjoying easy implementation and responsive support at an economical price point. With its cloud-based nature, this SaaS service is not only fast and simple but also adaptable for mobile use, ensuring you can manage your business on-the-go.

Introducing the ultimate Customer Service App designed for all Slack users. Consolidate all your team's and clients' communications in one centralized platform. Our product and team are highly specialized and entirely focused on Slack. We pride ourselves on our commitment to customer messaging within this ecosystem. No other company matches our dedication to this niche. Slack is embedded in our identity. In fact, we are the first fully funded company that operates exclusively on Slack. Engage with your prospects and clients across various platforms—be it your website, social media, mobile applications, or email—directly through Slack! Your business must adapt to your customers' locations, not the opposite. If your goal is to streamline customer communication and enable your team to work from a unified control hub, then Slaask is your ideal solution. Beyond being an exceptional customer messaging tool, Slaask allows you to create a tailored chatbot that seamlessly aligns with your brand identity, enhancing your customer interaction experience even further. With Slaask, you can revolutionize how your organization connects with its audience in the digital age.

Founded in 2008 by a trio of customer support experts, TeamSupport has built its ticketing and live chat platform on the belief that customers are the lifeblood of every business. Over the last two decades, we’ve grown alongside our customers, delivering new and innovative solutions that help them streamline their operations, work more efficiently, and most importantly, raise and maintain high levels of customer satisfaction. We’re constantly adding new AI and automation tools to help support agents spend less time managing repetitive tasks and more time building strong customer relationships that will allow their businesses to thrive well into the future.

Zoho SalesIQ is a customer engagement, live chat and analytics platform that combines all of the best features of Zoho SalesIQ. It unifies all your marketing, sales and customer support efforts, giving your customers a great experience and driving business growth. Get to know your prospects and start the right conversation with them. SalesIQ is optimized for B2B and B2C businesses, regardless of size. It features built-in audio calling, screen-sharing, visitor information, lead ID, a drag-and drop custom bot builder, and an AI-driven chatbot that automates customer engagement. It is trusted by more than 450,000 businesses, including giants such as Mahindra Group and Renault, IIFL. Suzuki, Zee5, Fluitec and Borner Corp., to serve their customers at all stages of the customer lifecycle. Our live chat software starts at $0 and scales with your business without burning any holes in your pocket.

Reach out to your customers, and they will appreciate the effort. Engage in conversations with visitors on your website, address support inquiries, and establish a help center that enables customers to find solutions independently—all at no cost. A free and simple communication method is essential for connecting with your customers. Prospective buyers often have inquiries prior to making a purchase; being accessible when they need assistance instills the confidence necessary for them to choose your service over others. With customer information often scattered across various platforms, gaining a comprehensive understanding of their journey can be challenging. Fortunately, this is no longer an issue, as you now have a centralized hub for all customer interactions. Easily pinpoint frequently asked questions and track help center searches to develop articles and shortcuts, allowing agents to reply more swiftly and enabling customers to find assistance without needing to reach out directly. Simply add a small JavaScript snippet to your website, and you'll be ready to go in under a minute. Monitor your visitors' activity in real time, including the pages they visit and their search queries, to enhance your service further. By doing so, you can create a more tailored experience that meets their needs effectively.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Usersnap is right for you if want to: ✔️ Have a single platform for all product-related feedback to emerge new ideas ✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication ✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice ✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools ✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.

Paradiso LMS, a top-rated eLearning platform, is trusted by training companies and educational institutions around the world. A complete learning management system. Paradiso LMS allows organizations to manage their eLearning efficiently via mobile, social, or video technologies. Our LMS features include gamification to motivate and engage learners, social learning for collaborative learning, blended learning, advanced reporting, advanced reporting, and e-commerce. The platform integrates seamlessly with more than 100 of the most popular business tools. We offer the following solutions: - User-friendly LMS - Custom course creations - Course catalog Virtual classroom platform - Mobile learning eLearning commerce - Customer training Training for partners - Customized eLearning Solutions - Game-based learning - Blended learning solutions

SocialBugCRM enables businesses to maintain strong connections with their customers while enhancing operational efficiency. Our team is not only capable but also eager to tailor our CRM solution to meet your specific needs. The foundation of our CRM is designed for effortless integration with your website, allowing for the streamlined addition of new modules as required. Should you need a particular module that is not currently available, feel free to reach out, and we may be open to developing it for you. Moreover, SocialBugCRM can implement an interactive widget on your site, working in conjunction with your existing secure authentication methods. This facilitates a smooth single sign-on experience from your website to our CRM. For instance, in the case of affiliate party plan businesses, once users authenticate on your site, they can easily access the widget to log into the CRM and place party orders. Similarly, this can be beneficial for any membership-based website that aims to provide customers with a tailored portal reflecting your company's specific digital processes. By doing so, we enhance user experience and streamline interactions between your business and its clientele.

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Chatwee is an instant messaging and chat app that targets live chats. - online communities Virtual events Providers of mental health support - Team communication Live trading - church services - Educational webinars Live video streaming It allows users to interact via private, public, or Messenger-style group chats. It has a wide range of features and advanced customization options. If you like it, you can get a Free-forever Plan. In minutes, you can get up and running with a simple installation. Add a social hub to your website today and watch the engagement increase!

SAP Litmos is a cloud-based software platform designed for e-learning, commonly referred to as a learning management system (LMS). This innovative LMS is crafted to enhance learner engagement by providing exceptional user experiences that are accessible at any time and from any device. With SAP Litmos, users can design courses and learning tracks using various multimedia formats such as video, audio, text, and surveys, all compatible with SCORM, Tin Can, or AICC standards. This comprehensive LMS equips training professionals with the tools necessary to oversee their entire training initiatives from a single, secure platform. By integrating virtual, classroom, mobile, and social learning, SAP Litmos facilitates collaboration among training departments, sales and service leaders, safety and compliance managers, and HR teams, enabling them to create, globally distribute, and monitor online training courses, while also managing instructor-led sessions. The system streamlines previously time-consuming tasks, allowing teams to concentrate their efforts on ensuring that training aligns effectively with the organization’s strategic goals, ultimately fostering a culture of continuous improvement and development.

SuperSaaS is an affordable and flexible online appointment booking tool. It can be easily integrated into any site and has a fully functional free trial, only pay once you start using the system. It comes with unique features that include the ability to connect multiple schedules, and it integrates with many online payment providers, SMS providers and other online calendars like Outlook and Google Calendar

Regiondo is a tour- and activity booking software. It allows you to sell tickets online, manage reservations, and connect with top OTAs to grow your business faster. Your offers will be available 24/7. You can also reach more customers via OTAs such as Viator and GetYourGuide, which will increase your sales. Regiondo will take away the paperwork and spreadsheets. You'll have a central digital system that manages operations so you can spend more time with customers and other business-critical tasks. Instead of spending money on multiple tools and services, accept payments, manage products, and connect with customers all in one place. Our specialized solutions for activity operators will help you manage your escape room, classes and events. We can help you with high-volume ticket sales if your attraction is a major one like an amusement park or zoo. Sell tours and activities in your area to earn a commission, and improve the guest experience.

Tiledesk delivers scalable customer service to your mobile apps and your website. It is the first messaging platform that seamlessly connects applications, chatbots and humans, with its orchestration layer and built-in AI powered Bots. It is an open source project, based on the MQTT protocol for the messaging. Main Features: • Live Chat Widget with full multichannel experience on Web and Mobile; • Resolution Bot to automate customer support; • Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA; • Ticketing Management system perfectly integrated into the platform and into the flow of instant conversations; • Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more; • Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more; • Seamless conversation allows to “jump” between different channels in a transparent way for end customers and agents; • Dashboard with real time analytics; • Knowledge base.

ArrowChat enables users to engage in text and video conversations seamlessly. You can set up this chat feature in just a few minutes on any pre-existing website. Built on a PHP script and jQuery, ArrowChat is a self-hosted live chat solution that operates from the bottom of your webpage—give it a try! When users log into your site, ArrowChat automatically logs them into the chat without requiring any additional coding. The software retrieves usernames and showcases them with comprehensive UTF-8 language support. It also fetches user profile links, making them easily accessible to others. The chat system intuitively identifies the avatar settings and displays each user's image accordingly. Additionally, the user list refreshes in real-time as individuals add or remove friends. Through the admin panel, various features within ArrowChat can be restricted based on user groups. Notably, there is also a mobile-friendly version of ArrowChat, allowing users on mobile devices to access the chat feature directly on your page. This ensures an engaging experience regardless of the device being used.

Experience rapid and efficient assistance with our robust live chat widget, which you can tailor to your preferences by adjusting colors, text, and icons. Utilizing our user-friendly administration console, you can easily manage these customizations. By employing your pre-set templates, you can streamline the process of receiving and responding to customer support emails through platforms like Slack or Microsoft Teams. Take advantage of all available integration features such as interactive buttons, informative modals, and command options to enhance your team's productivity with the best tools at your disposal. Additionally, you can localize the chat experience by translating it into various languages, modify the color scheme, implement automatic invitations, and fine-tune other elements of your live chat widget. Rest assured, we adhere to GDPR regulations, ensuring that your live chat operates seamlessly while maintaining compliance. This allows your team to focus on delivering exceptional customer service without worrying about the technical details.

You can add Lime Talk online chat to your website or eshop, and every customer will have the opportunity to get in touch with and receive a response in just seconds. Lime Talk gives you a real-time overview of your website visitors, along with useful information such a visitor's geographical location, the product they are currently browsing and other details. Lime Talk is mobile-optimized and fully customizable. You can choose any color or any text.

Grasp seamlessly integrates various communication channels to weave a cohesive narrative from all your interactions with customers. This approach empowers you to take charge of your customer service experience. Whether through email, phone calls, chat, or social media, you're more reachable than ever before, fostering a stronger connection with your clientele. However, maintaining oversight is crucial. Grasp organizes every interaction into a unified timeline, ensuring you seize every opportunity for meaningful dialogue. By consolidating your customer engagement moments into a straightforward timeline, you maintain a clear view of relationships, allowing your support team to address issues directly and effectively. Achieving first-contact resolution consistently is now within reach. Take the initiative to engage proactively with customers about their inquiries—that's how you enhance satisfaction. We assist you in identifying and articulating your customers' needs clearly. Grasp thrives on a foundation of positive energy, an experience palpable in our collaboration. Your customers will undoubtedly sense this uplifting approach every time they reach out to you, reinforcing their loyalty to your brand. In this way, Grasp not only facilitates communication but also transforms customer interactions into lasting relationships.