Best Customer Engagement Software for Instagram

Learning management systems are good for training employees but often fail to address the unique needs of training customers & partners, as well as customers' customers & partners. Eurekos is a leading European customer education specialist, offering innovative training software solutions for businesses and non-profit organizations with a need for external training, certification or accreditation. Eurekos offers a complete set of tools to create and deliver training that cover the entire customer journey: before the sale, during onboarding and ongoing. Eurekos has everything for rapid onboarding, advanced certification, eCommerce, unlimited brand portals, complex organization structures and integrated content development all under the highest privacy & security standards (ISO7IEC 27001 & 27701). We are constantly reinvesting back into our software to bring our clients the most current features available on the LMS market.

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Zoho SalesIQ is a customer engagement, live chat and analytics platform that combines all of the best features of Zoho SalesIQ. It unifies all your marketing, sales and customer support efforts, giving your customers a great experience and driving business growth. Get to know your prospects and start the right conversation with them. SalesIQ is optimized for B2B and B2C businesses, regardless of size. It features built-in audio calling, screen-sharing, visitor information, lead ID, a drag-and drop custom bot builder, and an AI-driven chatbot that automates customer engagement. It is trusted by more than 450,000 businesses, including giants such as Mahindra & Mahindra and Renault, IIFL. Suzuki, Zee5, Fluitec and Borner Corp., to serve their customers at all stages of the customer lifecycle. Our live chat software starts at $0 and scales with your business without burning any holes in your pocket.

BotPenguin, a chatbot development platform, allows you to create an AI powered chatbot for WhatsApp, Facebook, Telegram, Instagram & website. It can be integrated with 60+ platforms, e.g. It can integrate with CRMs and analytical tools like Salesforce, marketing tools, CRMs, Payment gateways, appointment booking softwares. It can create chatbots for lead generation, customer service, and virtual assistant bots and support natural language processing (NLP).

Chatfuel is the best messaging automation solution for Facebook, Instagram. Chatfuel allows you to generate more leads, personalize your marketing and automate customer service. Chatfuel is free to get started.

Our white label, event-based loyalty solution makes it easy to launch or upgrade your digital loyalty program. You can configure the rules for your loyalty program in our reactor engine so that you can instantly react to customer behaviour and get any type of result. Your customers will receive their rewards right to their phones with our white label loyalty mobile app. Have an app or website already? Our SDK solution will allow you to integrate loyalty in your existing system. Customers can redeem rewards codes right from the app. Push notifications allow you to reach your customers directly from the app. Multi-step achievements and challenges can be created to increase engagement. The app can be customized with content such as a menu or table booking. The loyalty app can be completely customized to fit your brand. Our modular API-first technology allows us to provide a complete loyalty solution, or just a powerful engine for loyalty. Get in touch with us today!

Sinch Engage (previously known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7.​

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship. Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support. The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution

Front is more than a customer communication hub — it’s how 7500+ companies build lasting business relationships. Inspired by email clients, Front’s modern interface feels familiar and easy to use, making it simple for teammates to get started. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships.

The Chaordix Community Platform hosts communities that connect top brands with their customers, members and users. Our Community Platform is a white-label SaaS solution that connects brands with people who matter most to them, so they can share, discuss, and learn. - Engage your community with a variety of activities and content. - Customizable, ever-expanding profiles facilitate discovery & reporting - Create challenges to gather ideas, review submissions and then put them to a vote. - Create groups manually or automatically by using specific criteria. Connect with customers to build brand loyalty and boost advocacy Access a high-quality, on-demand group of customers and fans to conduct research.

Meet Your New Customer Communications Platform A single platform that allows customers to communicate with you via any channel. You will enjoy closer collaboration, more efficient workflows, and happier customers. A central hub for all incoming messages allows you to collaborate more efficiently. You will be more accessible, flexible, and create better workflows using WhatsApp Business, Messenger Messenger, Livechat and Apple Business Chat. Platform Multichannel Inbox Analytics & Insights Channels & Features: WhatsApp Business API Social Messaging Outbound Messaging Livechat Chat widget Teams module Smart routing Call deflection Tag & label management User management Contact management

Your website is visited daily by hundreds of people, but only a handful take action on what you offer. Social proof is essential to ensure that technology does not change. Wiser Notify is a quick and simple way to build trust in your products and services. Wiser Notify is a digital marketing company that aims to transform consumer psychology into effective marketing solutions. Wiser Notify offers social proof and FOMO marketing solutions to help you attract potential customers. You can build trust and popularity by displaying recent actions such as sign-ups, sales, and subscriptions on the site.

Transform Conversations Into Sales and Supercharge Customer Service & Engagement We are passionate about helping businesses succeed in the digital age. Our multi-channel Customer Engagement & Automated Platform is designed to streamline communication and boost efficiency across various channels including WhatsApp, Telegram Messenger, Instagram, and Live Chat. You can find the following exciting features on our platform: Omnichannel Team Inbox Booking Appointments Bookings for Classes AI Chatbots for all channels Push notifications are available on the mobile app Invoicing and Payments Segmentation & Broadcasting Automations Forms and Surveys Shop for E-Commerce on WhatsApp Plans & Subscriptions

Our secure co-browsing service allows you to interact with customers and have an audio & visual conversation right from your website. It's never been easier to increase customer satisfaction. You can use co-browsing to show your customers how to navigate your website or app, make a purchase and help them fill out forms. Users don't need to install plugins or other software. We now offer Messaging, a new type for engagement, in conjunction with LivePerson. This allows Live Chat to be more flexible and takes Live Chat to the next level. We have integrated popular 3rd-party channels such as Twilio SMS and Facebook Messenger, Instagram, Twitter. WhatsApp, Apple Business Chat, and more. Agents can now receive these Messaging engagements directly within Dynamics 365!

CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI.

RingCentral Engage allows companies to manage all of their digital customer service channels from one platform. RingCentral Engage allows you to aggregate and distribute customer messages from Mobile, Social Media and Messaging apps through one interface. This makes it easier and more efficient for clients to manage their inquiries. This not only increases your efficiency and reduces your workload but also impacts your customers' satisfaction. It also allows you to monitor the success of your team.

Chatbots, AI-powered calls, actions for voice assistants and chatbots can be built to understand the intents of your customers. More leads can be collected from your existing channels, such as social media, websites and messengers. Chatbots can process up to 80% routine requests independently. The chatbot can transfer the conversation to a specialist if necessary. The chatbot can accept payment and grow the sales funnel. The chatbot gathers feedback from users to improve the user experience. The chatbot reminds users about abandoned carts and informs them about special offers or the arrival of new products. Chatbots can use intents to help them understand a problem. They can identify the problem of the customer and then respond according to the logic of that scenario. The chatbot, developed by Aimylogic, can recognize greetings, goodbyes and consent, rejections, gratitude, and curses. Simply insert the block that you desire into the scenario.

B2Chat, a Web App software, allows businesses to provide faster and more efficient customer service via chat. You can quickly respond to customers, using the number of agents you need, and from the same location. B2Chats allows you to connect chats from Facebook Messenger, Instagram Messenger, LiveChat Telegram, and WhatsApp. Don't miss the opportunity to turn every conversation into a sale. You can redirect your communication channels and reply to all customers from one place. Pre-determined messages will improve your response time so that neither your team or your customers waste a minute. You can export advanced reports about your team's performance and review statistics to help you make better business decisions.

Payemoji is a Conversational Commerce Service that we cofounded in 2021. We solve the problem that businesses today struggle to effectively engage their customers e.g. SMS = Fraud; Email = Junk; Voice = Calls Screened; Apps = Download/Muted Notifications. WhatsApp Business Messaging Apps is our solution to help businesses engage with customers in a personalized, interactive and secure way. We sell our services to Enterprises based on three main use-cases where we automate any customer journey by integrating IT systems. • Personalized, interactive and secure notifications: Complementing SMS and Email notifications, i.e. business tick vs. spam & fraud. • Conversational Sales: Open a dialogue with your customer by opening an email with 98% open rates, 45-60% click through rate and 4X conversion. • Conversational Support: Support your customers wherever they chat with friends and other customers. No more waiting for a webchat

Platform where marketing, customer support and digital come together for happy customers. Consolidate conversations across your social media profiles, other digital channels (email, SMS, web forms, etc.) and other digital channels. Empower your team so they can connect with customers, resolve service issues, and provide high-quality experiences for customers. Bring together your creative teams, agencies and freelancers to plan, collaborate and schedule content across all your social channels. DGTL Create offers everything you need on one platform. No more emailed attachments or endless file sharing. Analyze harvests and enriches data from your connected account, conversations, creative workflows and more to provide powerful insights. Speak directly to our product engineers and receive world-class customer support.

Verloop.io is the world's most popular customer support automation platform. It helps businesses deliver exceptional support experiences to customers across all channels.

Find out what customers are saying about your reviews and how it affects sales. Engage with customers online, where they most often go. Find the hidden value in customer feedback data to identify what drives revenue at your locations. Get insight and actionable steps to beat your local and national competitors. Learn from the success stories of the nation's top-performing companies and how you can leverage them. Long wait times for food after ordering is a major problem that can have a negative impact on revenue. Assess the current food delivery system and assess whether servers and kitchen staff are properly trained. Your customer feedback can have a significant impact on your sales. Show all levels of management how they are doing at the local, district, or location level. You can monitor business performance, spot operational issues and employee problems, and reply to reviews for all locations from one platform. You can manage customer feedback and social reviews posted to your website.

Manage lead generation efficiently across multiple platforms with a central hub. Collect valuable first-party information, track ROI clearly with Odore, and influence purchasing decisions by using targeted content at point of sale. Utilize campaign and customer data in order to increase basket size, boost cross-category sales, and boost LTV. Personalize content for each client to encourage repeat purchases. Engage in organic strategies to promote brand advocacy via loyalty programs and referrals. Reduce churn by delivering timely, relevant communications that are tailored to the customer's behavior and intentions. Take advantage of high-intent customers to maximize opportunities by utilizing timely offers such as abandoned carts and on-site triggers. Delivering the right content will help you maintain brand prominence and outshine your competitors' efforts.

Customers are delighted by our ability to build cross-channel relationships and experience 50M transactions per month, 10M Bot interactions and 500M sites. We also have 15+ key social networks and 5 instant messengers. This unified digital engagement platform is CX first. Our mission is to make customers happy in every organization on the globe. 70 of the 100 most valuable brands in the world agree that SimplySocial is the key to creating amazing customer experiences. SimplySocial powers millions of conversations across all non-voice channels. This allows for superior customer service with full context across all channels. We are the pioneers in conversation management, thanks to machine learning and superior AI for both agents and customers. Simplify360 makes it easy to respond, reply, and publish messages on multiple messaging platforms such as WhatsApp, Line, Viber, Viber, Line, Viber, and SMS. Simplify360's conversation Cloud is your one-stop shop for all non-voice customer support.