Bookinglayer Reviews

Summary: Overall a great experience, once you work out it's foibles BookingLayer is a great system and if you can't work it out - Mike from support has got your back.

Positive: Mike from Support.
The system can almost do anything, once you get the hang of it you can achieve your end goal.

Negative: can seem complicated at first, but anything is possible once you get to grips with it.

Summary: Setting it up and learning , when never used a booking system before took quite some time. But after all I do not want to go back. So many of my daily tasks are automated.

Positive: We have a climbing Camp in Lao. We were looking for a booking system that besides accommodation also included climbing courses and the TAB payment systems. So far we only know about bookinglayer that could do that. Our whole booking process is now automated. A booking engine is included and has a nice design

Negative: With so many features it has a bit of a learning curve. Some settings like the booking calendar can only be customized with some CSS Code knowledge. But the support helped out with

Summary: Overall, everything is good. We finally have a system in place. I don’t really have anything to compare it to, but so far it’s working well. I think after a couple of months, once we get used to it, everything will be ideal.

Positive: Fast communication helped us move quickly in resolving the issue. Everyone is friendly and open. The program is well designed for our basic operations—more than sufficient for our needs.

Negative: program is glitching a bit(( At first, the program was a bit glitchy, and we had trouble setting up taxes since we’re based in the U.S., but in the end we managed to get everything set up.

Summary: We’ve been using Bookinglayer at Mount Logan EcoLodge for the past year and it’s been a great fit.

It allows us to manage accommodations, meals, and guided activities in one place, with a centralized calendar that makes daily operations much simpler. The flexibility is a big plus, especially for building and managing multi-component stays.

What really stands out is the support—responsive, understanding, and genuinely helpful.

Positive: All-in-one system for lodging, meals, rentals, and activities
Centralized calendar
Flexible for complex bookings
Superior onboarding process
Excellent customer support

Negative: Pricing can be challenging for small operations after the introductory period (but totally worth it thought)

Summary: Great platform so far and easy to get started with. Support is fast and thorough. Would recommend.

Positive: Pro-active and flexible in when we use the hours. Tamara responded quickly and was easy to work with.

Negative: Nothing about the onboarding more on product level. Which i could assign different accommodation to different night of a trip

Summary: Loved working with the team, from my initial call to onboarding support, and now running live with the software. We love the product's current state and hope a few of the additional features we have suggested will be added. But all in all, we are looking forward to this relationship.

Positive: The entire onboarding process was beyond amazing. I worked with Tamara, who held our hand all the way through. I also love the customization that can be done, which there is much more to learn about. The main reason I switched away from Retreat Guru was that Booking Layer offers a customer portal space, this area where the client can land as a one-stop-shop is everythgin for us as the automated email model is hard to track.

Negative: There are a few pretty simple structural fixes that could be done to really simplify the product. Mostly around automated emails and how we configure them, I think, could be made much simpler. Other than that, the only other aspect of the product I am not so thrilled about is the "additional features" that need to be paid for to unlock. For me, I have always loved that companies offer you a full gamut of features and really help you stick with what you need. There are some things we need that I now need to pay for. But I also understand the business drivers for doing it this way.

Summary: Overall though they have been great to work with so far. Very professional and always on hand to help us get started

Positive: We found Bookinglayer to be very helpful and patient with us as we customised our booking engine and after a few weeks we are now live. So far so good. Tamara was a great help with the onboarding, and very knowledgeable. We hope this is the start of a great partnership.

Negative: Some elements don't give us quite the flexibility we need for our unique style of retreat

Summary: Can't recommend it more! It automates multiple day-to-day tasks so you could focus on guest experience and business development. It consolidates all business processes really well.

Positive: Bookinglayer gave us a lot of hours back to focus on more strategic business development rather than operational work. We love how simple and intuitive it is for a first time users (once the system is set up). We absolutely love the support team - they are hands on, fast & thorough with every reply. The system is developed with thorough understanding of business processes in detail and there are regular updates and improvements in features.

Negative: The initial system set up takes a bit of time and consideration, but you have an onboarding specialist with you all the way to help with the set up and questions which is extremely helpful.

Summary: Smooth sailing. I started using the tool with no experience. Mike helped me with all my queries. I feel like he is an extended part of our team! Thanks Mike!

Positive: Customer service is quick and professional. Mike is always ready to help me with my queries, from simply stuff to more complicated issues/insights. He is a guru.

Negative: Nothing, I really enjoy this SaaS tool. I have used many SaaS tools and enjoy the simplicity of Bookinglayer.

Summary: The set up for the backend was a big learning curve for me, but the customer service team (especially Mike & Tamara) have always been there for me every step of the way. They answered everything in detail, sent me links, made time for online meetings, and never made me feel like I was a pain in their butt even tho I’m pretty sure I was. It’s a great product. Sometimes it feels a bit complicated but that might just be due to my lack of experience in these things. Having my bookings automated has been worth the learning process and provided me with freedom I never had before. I’m genuinely thankful to be using Bookinglayer and am very thankful to know Mike is always there for me haha.

Positive: The platform itself covers everything you need, everything you didn’t know you needed, and things you may not need, but it’s nice to know they exist.

Negative: I’d really like to see an app version for Bookinglayer. I wouldn’t necessarily categorize the set up as a “con” but wow is there a lot of info to input.

Summary: The overall experience is, well above my expectations, I am very happy. I am confident that my investment in time and energy to get this up and running will have a great return over time.

Positive: The functionality, the flexibility of the configuration, the excellent service all along the way from the pre-sales interaction with Hesen and Tim, to the onboarding support by Barbara and the the support team in general . I am grateful to Fiorella and Mike too.
You feel they are always there for you. Booking Layer understands the surf camp and surf school business needs 100 per cent,
In short, it is as good as it gets for a booking SaaS for the surfing industry , a great product with a great service component.

Negative: It isn't really a con, just a wish from a die-hard system administrator of private servers. I would like to be able to have an option to make internal backups and restores of my Booking Layer configuration at will at the push of a button, even if it is not downloadable.

Summary: A very clean and essential layout.
Extremely customizable to suit your needs.
The onboarding process was facilitated by extremely professional and helpful staff.
Highly recommended!

Positive: Bookinglayer is a truly exceptional management software. Extremely simple and intuitive, it's clearly the result of extensive experience gained over the years, which has allowed us to find the most efficient solutions to offer customers a truly remarkable service.

Negative: Nothing specific to report. I've been very happy with all of its features.

Summary: We’ve been using Bookinglayer to manage both our accommodation and activity bookings, and it has significantly streamlined our operations. It’s a reliable, all-in-one platform ideal for businesses offering multi-day experiences and requiring seamless front-end and back-end booking management.

Positive: Bookinglayer has become an essential part of how we manage our bookings across multiple experiences. The integration with our website and OTAs works seamlessly, and the support team is always quick to assist. Highly recommended for boutique hospitality brands and experience-based travel companies.

Negative: The system has many features, which can feel overwhelming at first. It takes time for the team to understand all functions and settings. For the payment method, they have a bunch of options but not yet support all local payments for Thai local payments.

Summary: We run multi-day programs with lodging, treatments, and activities—basically the kind of “messy real world” Bookinglayer was built for. The onboarding team didn’t just toss us a manual and vanish; they set a clear path, jumped on calls, and got us from zero to live quickly (measured in days, not months). They even explain that during onboarding you get a dedicated specialist, then graduate to the support team once you’re live—which is exactly how it worked for us

Positive: Personable, fast onboarding; we felt guided, not sold to.
Packages that combine rooms + activities without gymnastics.
Customer Portal (collects waivers, check-in, dietary).
Automated emails/SMS integration.

Negative: Advanced options and higher-touch assistance can come with add-on costs. Not a deal-breaker, just budget for what you’ll actually use.

Summary: Bookinglayer is the best!!
Very comprehensive programme and good service from Booking layer
You always received a response within two hours if you had any questions.
The only thing is that you need to take the time to get to know the programme. It has so many features that it can be quite overwhelming. But once you understand the system, it becomes easier to adjust prices and accommodation.

Positive: Very comprehensive programme and good service from Booking layer
You always received a response within two hours if you had any questions.

Negative: Nothing
The only thing is that you need to take the time to get to know the programme. It has so many features that it can be quite overwhelming. But once you understand the system, it becomes easier to adjust prices and accommodation.