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Average Ratings 0 Ratings
Description
Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.
Description
While technology can often lead to feelings of disengagement, immersive technology has the potential to foster empathy and make the world a more compassionate place—this belief drives our mission. Vantage Point brings together Fortune 500 companies, law firms, startups, and the future workforce by enhancing understanding of soft skills through training programs that are grounded in research and aligned with market demands. We are currently providing distributed virtual reality training for remote teams in a manner that is cost-effective, manageable, and accessible to all employers, particularly in the aftermath of the COVID-19 pandemic. Our commitment to innovation ensures that we leverage technology to create a future that is empathetic, inclusive, empowered, and united, with our anti-bias training serving as just the starting point. By taking control of the learning experience, we offer market-driven immersive training programs that are optimized through a comprehensive 360° view of your workforce, alongside analytics and data for continuous learning and development. As we move forward, we aim to redefine the landscape of corporate training, making it more effective and responsive to the evolving needs of the workforce.
API Access
Has API
API Access
Has API
Integrations
8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Comcast Business VoiceEdge
Five9
Google Calendar
IPE System
Integrations
8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Comcast Business VoiceEdge
Five9
Google Calendar
IPE System
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pipkins
Founded
1983
Country
United States
Website
www.pipkins.com
Vendor Details
Company Name
Vantage Point
Founded
2017
Country
United States
Website
www.tryvantagepoint.com
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Diversity Training
Completion Certificates
Customizable Branding
Customizable Training Courses
Interactive Quizzes
Online / Self-Paced
Progress Tracking
Real-Life Scenarios
Text / Email Reminders
Sexual Harassment Training
Completion Certificates
Customizable Branding
Federal / State Regulation Compliance
Industry-Specific Courses
Interactive Quizzes
Multiple Locations / Departments
Online / Self-Paced
Progress Tracking
Real-Life Scenarios
Role-Specific Versions
Text / Email Reminders