GoTo Connect Reviews

Summary: it allows us to set up a VoIP communication network that can handle both inbound and outbound calls. It's easy to get started with team planning and meetings. Because of its user-friendly interface and functionality, GoToConnect is one of the best applications for customer service.

Positive: We can interact quickly and easily with GoToConnect, and there's a platform where we can share content with the right people. GoToConnect is also cloud-based, which makes it suitable for a wide variety of users. It has a great dashboard and a lot of usability to help you with your needs. The setup is fast and easy, and the system is simple to understand.

Negative: We discovered the following drawbacks: -If you're using multiple accounts, it's difficult to stay logged in. also there might be a few glitches here and there, and you might find a lot of speech pause. The VoIP relationship is in shambles.

Summary: Overall, GoToConnect is one of the best software for customer support because of the easy to use interface and features.

Positive: - It has one of the best administrative portals.
- It is available on both desktop and smartphone platforms for a seamless experience.
- The implementation and setup of the software are very easy.

Negative: - There are some minor bugs like some users encountered problems in hearing incoming calls. But other than this there is not any major con.

Summary: With this business phone system, business communication has been easy, affordable, and reliable. Using it also seamless.

Positive: This business phone system is easy to use and very affordable .
It comes with great features and it makes business communication seamless.

Negative: I have had no problems using this phone system. It works well.

Summary: GoToConnect has the most efficient way for supported collaboration, which ensures there is teamwork, and supported performance.

Positive: GoToConnect ensures that we easily connect, and there is a platform where we share the content with the required persons. Also, GoToConnect is on cloud, which means, suitable to many users.

Negative: GoToConnect requires a strong internet supply, and some areas or firms may lack it.

Summary: GoTo Connect is a robust phone system solution that offers a wide range of benefits for businesses of all sizes. One of the key advantages of GoTo Connect is its simple and competitive pricing structure. Unlike some other phone system solutions, GoTo Connect's pricing is based on the number of users, rather than features. This makes it easy for businesses to budget and scale their phone system as needed.

Another benefit of GoTo Connect is its user-friendly and intuitive interface. This allows users to easily set up and manage their phone system, create call groups, and access video conferencing software. In addition, GoTo Connect offers a graphical user interface for creating call flows that is considered one of the best in the VoIP industry. This allows businesses to create custom call routing paths that are tailored to their specific needs.

GoTo Connect also includes GoToMeeting video conferencing software, which allows users to host video conferences with up to 250 participants. This is an essential tool for businesses that need to collaborate with remote teams or hold virtual meetings with clients or customers. Users can also share their screen, record meetings, and chat with other attendees, which can further enhance productivity and collaboration.

Another significant benefit of GoTo Connect is its excellent customer support. Users have access to 24/7 support via phone, email, and chat, as well as a library of tutorials, a community forum, and a knowledge base. This ensures that users can get the help they need quickly and efficiently, minimizing downtime and disruptions to their business.

Additionally, GoTo Connect offers many advanced features and capabilities that can enhance productivity and collaboration. For example, users can integrate their phone system with popular business applications like Salesforce, Zendesk, and Microsoft Dynamics. This allows for seamless call tracking, customer data management, and more.

This platform is a powerful and flexible phone system solution that offers many benefits for businesses. Its simple and competitive pricing structure though can get expensive especially for small businesses. Its easy-to-use interface, GoToMeeting video conferencing software, excellent customer support, and advanced features make it a great choice for businesses that need a comprehensive communications solution. While there are some potential drawbacks, such as a lack of cloud storage and shared hardware devices, these are outweighed by the many benefits that GoTo Connect offers. Overall, GoTo Connect is a great choice for businesses that prioritize ease of use, flexibility, and affordability in their phone system solution.

Positive: I like how this cloud-based phone system works as it offers a multitude of benefits to users looking for a complete and easy-to-use phone solution. One of the main advantages of GoTo Connect is its simple and competitive pricing structure. Unlike many other phone systems that charge based on the number of features included, GoTo Connect is priced based solely on the number of users. This makes it easier for companies to understand exactly what they're paying for and ensures they don't overpay for unnecessary features.

Works great for larger businesses with 100+ users, this platform also offers custom plans. This allows these businesses to get a customized solution that meets their specific needs, while also taking advantage of the easy-to-use interface and other features that GoTo Connect offers.

Another key benefit of this platform is its intuitive interface. I can easily set up and manage your phone system, create call groups, and access video conferencing software, all from a single, easy-to-use dashboard. The graphical user interface for creating call flows is one of the best in the VoIP industry, making it easy for even non-technical users to create and manage their call routing.

In addition to its powerful phone system capabilities, GoTo Connect also includes GoToMeeting video conferencing software. With GoToMeeting, it allows me to host video conferences with up to 250 participants. I can also share screen, record meetings and chat with other attendees. This makes it easier for me and my team to work remotely so we can collaborate and stay connected no matter where we are.

One last thing I want to add about GoTo Connect is that it provides excellent customer support that is available 24/7 via phone, email, and chat. You can also have access to a library of tutorials, a community forum, and a knowledge base. This ensures users can get help whenever they need it and have the resources, they need to get the most out of their GoTo Connect system.

Negative: While this platform is very good and has many benefits, it is also important to consider some of its possible drawbacks. One feature where GoTo Connect falls short is the lack of cloud storage for recorded calls or other files. They must rely on my own storage solutions or third-party services to store and access these important files. This can be inconvenient and can lead to additional expenses for companies that need to purchase additional storage solutions.

Another potential downside to GoTo Connect is the lack of shared hardware devices, such as conference phones or headsets. This means that users must purchase their own devices or use compatible devices from other providers. While this may not be a major issue for some businesses, it can be a significant expense for others, especially those with larger teams or multiple locations.

Additionally, I have occasional connection issues or audio quality issues that can affect call or meeting performance. These issues can be frustrating and can lead to interruptions in productivity. I experience glitches or bugs with the desktop or mobile app, which can further exacerbate these issues.

Another potential concern is that GoTo Connect may not offer as many advanced features as other phone system solutions. While it includes many powerful tools and capabilities, businesses that require more advanced features may need to look elsewhere.

I find that GoTo Connect is not priced as competitively as other phone system solutions on the market. While pricing is straightforward and based on the number of users, businesses with larger teams may find costs add up quickly.

Summary: Goto Connect, formerly known as jive, is a great tool with many functionalities and a simple UI. The only downside is the glitches present in the tool.

Positive: -It has a lot of features with a great dashboard to help you with what you need.
-The setup is rapid and easy, and it is effortless to learn if you are switching from another provider.
-The Customer service is great.

Negative: -It isn't easy to stay logged in if you are logged in with multiple accounts.
-You might face glitches here and there.

Summary: It allows us to establish a VoIP communication platform for inbound and outbound services. It gives simple to start team communication and meeting. Overall we had mixed experiences.

Positive: #1- Mobile application support for easy team connection.
#2- VoIP solution for team conferencing.
#3- Audio recording functionality to save audio files in local storage.

Negative: Many times we faced voice delay. Unstable VoIP connection.