Telia ACE Integrations

Dynamics 365 Business Central (formerly Microsoft Dynamics NAV), a comprehensive business management tool for small- to medium-sized businesses, streamlines your processes and makes smarter decisions. You can improve financial performance, track financial performance, and forecast accuracy, while still maintaining compliance and security. Maximize profitability by having an integrated view of all operations, including purchasing, manufacturing, inventory, warehouse management, and purchasing. Outlook allows you to manage the entire sales process, from start to finish, and provide exceptional customer service. Monitor your projects and plan with real-time metrics about resources, profitability, tasks and progress.

Dynamics 365, the next generation CRM and ERP application, can accelerate your business growth. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. You can take actions that will drive your business. Build stronger relationships. Increase productivity and performance. A single view of all customers. Find and nurture the right leads. Connected customer experiences. Keep up-to-date with market trends. Deliver positive customer experiences--faster. Optimize your resources and make technicians more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to improve efficiency. Reduce operational costs and financial complexities. Transform from reactive to proactive operations. Automate and simplify manufacturing and supply chain management. Maximize the lifespan of your assets. Unify your digital and physical commerce. Personal engagement is a way to build brand loyalty. Exceed customer expectations.

Salesforce helps sales teams improve their performance and reach their goals. Salesforce is the most widely used CRM in the world. Salesforce gives teams access to tools that enable them to grow their accounts and find new customers. They also allow them to close deals faster and from any location. Salesforce offers many features, including contact management, opportunity management and lead management, email integrations, reports and dashboards as well as sales forecasting, files sync-and-share, and reports and dashboards. You will spend less time looking at spreadsheets and more time managing your business. No software, no hardware, no hassle. In minutes, our simple setup assistant will streamline sales and answer customer questions. Connect data from sales, service, marketing to create seamless, personalized experiences for buyers. You can see a complete customer view, including their account, activity history, connections, and more. You can also pull in social data to get a deeper understanding of your customers.

Findity is an expense management software designed for living. Manage all your expenses, mileages, entertainment, and per diems in one place – fully compliant and automated. The app seamlessly works with your existing tools and cards, helping you take back time and do more with your day. Our white label partnership puts our expense management technology in your hands. Take your own branded expense solution to market.

Nexetic Backup is a reliable, secure, and fast way to back up data on Microsoft 365. Nexetic Backup is used by over 4,000 customers every day to ensure business continuity. Nexetic Backup Microsoft 365 offers automatic backup of critical company data. Data recovery in an instant, GDPR compatibility, protection from user error, and malware. Microsoft O365 does not offer native backup, other than a limited-time recycle bin or version history. This poses security risks. Ransomware can also encrypt your files on the cloud. This situation is made worse by file sync programs. You can log in to Nexetic portal to access information if O365 has technical problems. End-user errors account for almost 60% of data lost on the cloud. Excessive damage can be caused by accidental file deletions or unwanted changes to shared files. All information is stored in the EU and backed up. Data can be restored quickly and reliably.

The world's most user-friendly, no-code, no fuss conversational AI platform. The boost.ai platform, powered by proprietary self-learning AI and equipped with an enterprise-ready feature list, is the easiest, most efficient, and most scaleable way for businesses to automate and streamline their internal business processes. Boost.ai combines deep learning and natural-language processing (NLP), with its proprietary automatic semantic interpretation (ASU), technology to interpret and respond directly to queries via a chatbot, Messenger, Skype, Messenger, or Slack. It provides a host of features, including a centralized information repository and authentication management, pre-defined template, language detection, conversational voice recorder, and more. With support for Microsoft Teams and Zendesk, Salesforce, and other analytics, gain insights into customer conversation data, quality rating, as well as other metrics, to optimize customer engagement.

TeamEngine Insider manager allows you to create and manage your insider list online. It automates and makes a tedious and time-consuming task simple and efficient. TeamEngine Board Portal allows you to securely store and distribute material to your board. Our app or web service allows board members to access the documents and make annotations. They can also e-sign meeting minutes from anywhere in the world. TeamEngine Survey Manager makes it easy to manage your board evaluations, and other surveys in an organized and efficient manner. You can either create your own evaluations or use our templates. You can also compare the results from different surveys. TeamEngine Crisis Portal offers safe, secure storage for important documents and emergency plans. You can manage the meetings of the crisis group and store all contact information and roles.

Feelingstream provides real-time customer insights to help you improve your business' efficiency, increase revenue, and keep customers coming back. And your data? All data is secured on-premise. Feelingstream provides a comprehensive overview of customer interactions across all channels, including calls, emails, chatbots, and surveys. You will be able to see exactly what is happening in customer interactions and where you can make significant changes. This overview will give you valuable insight into how to improve your business' customer service, sales, and product development. This overview will help you identify which small changes have the greatest ROI and where you should look for new solutions. Strategic changes in your business will allow you to give your customers exactly what you want. Happy customers will return to your business for more, and tell everyone they know about it. Win-win!

To sustainably increase employee engagement, learning and performance, go beyond badges, points, and leaderboards. Instead, use all the mechanisms that make games addictive and exciting to drive employee engagement, learning and performance. Reduce churn. Every employee should have the opportunity to be a hero every day and has a clear path to success. Recognize employees immediately for their business-oriented behaviors, processes, and activities. Drive ongoing excellence. Encourage and sustain enthusiasm about learning, working towards goals, and being a team-player. Employees are not robots. Employees need to feel valued and purposeful in order to stay motivated. Centrical can make anyone, not just the top performers, a hero by providing personalized challenges, weekly wins, and progressing game narratives which chart a clear path to success and development. Recognizing behaviors and rewarding them with recognition makes them habits. Centrical instantly rewards employees who do the right thing by using data from enterprise applications and compensation management.

You can build relationships, loyalty, and make a tangible impact on the business. Automate recording, reporting, and streamline evaluations so you can spend more time leading and coaching. To motivate and engage agents, create shorter feedback loops. Intelligent analytics can help you focus your attention on the most important things. To deliver consistent, exceptional customer experiences, let the voice of your customer guide you. Tune out the noise to find the insights that you need to achieve your contact center goals, and increase business value. Quality managers must coach and monitor employees, on-site or remotely. This includes regular evaluations and training to ensure positive customer interaction, while also monitoring trends and ensuring compliance. A quality program that is successful will help keep employees happy and customers satisfied. Calabrio Quality Management allows for you to fully understand the agent and customer experience.