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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ScheduleFlex is a dynamic workforce scheduling tool tailored for service-oriented sectors including healthcare, public safety, call centers, and staffing agencies. It empowers managers to quickly adapt to fluctuating labor requirements by allowing immediate adjustments to shifts and seamlessly assigning them to qualified staff members who are available. The platform boasts comprehensive scheduling tools that effectively manage urgent changes, accommodating unexpected employee absences and variations in service demand. Furthermore, ScheduleFlex enhances communication through mobile technology, keeping managers and team members well-informed and connected to ensure operations run smoothly. With enhanced visibility into available and qualified personnel, managers can optimize shift coverage while minimizing overtime costs, ultimately leading to improved workforce efficiency. This innovative solution not only streamlines scheduling processes but also enhances overall organizational performance.

Description

cc-Modeler Professional Software offers robust tools designed to enhance the efficiency and scheduling of call centers, regardless of their size. This software streamlines staffing processes, allowing you to boost service quality, pinpoint staffing deficiencies, and ultimately create a more positive experience for your customers. It is ideal for any entity that manages incoming calls, including call centers, help desks, and support teams. The platform helps you accurately determine your staffing requirements for various times throughout the day, accommodating multiple shifts and scheduled breaks to optimize agent schedules and coverage effectively. Additionally, it provides comprehensive performance analytics aligned with your service level objectives, helping to minimize agent overload and improve overall call center productivity. By reducing average speed of answer (ASA) and enhancing consistency in service delivery, you can significantly lower the rate of abandoned calls, thereby elevating customer satisfaction levels. By utilizing cc-Modeler, organizations can not only streamline their operations but also foster a more responsive and customer-centric environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Bullhorn
SAP Store
Shift

Integrations

Bullhorn
SAP Store
Shift

Pricing Details

$2.00/month/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Shiftboard

Founded

2002

Country

United States

Website

www.shiftboard.com

Vendor Details

Company Name

KoolToolz.com

Website

kooltoolz.com

Product Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

HCM

Nurse Scheduling

Float Pool Management
Online Scheduling
Overtime Calculation
Payroll Management
Predictive Analytics
Shift Dispatching / Messaging
Shift Scheduling
Shift Swapping
Skills Tracking
Vacation / Leave Tracking

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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