cc-Modeler Professional Description
cc-Modeler ProfessionalSoftware, tools to optimize call center performance and schedulingcc-Modeler call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. It can help you improve service levels, identify staffing needs, and make customers happier. It is suitable for all organizations that handle incoming customer calls, such as call centers, helpdesks, or support groups. Identify your staffing requirements for each day. You should be able to handle multiple shifts and scheduled breaks in order to optimize agent coverage and schedules. Based on your service level goals, provide detailed performance analysis throughout each day. Reduce agent overload. Increase overall capacity of the call center. Customer satisfaction is improved through lower ASA and consistent performance. Reduce abandoned calls from customers. Increase customer satisfaction
cc-Modeler Professional Alternatives
Tookan
Tookan is a SaaS based Delivery Management and Route Optimization solution. Tookan allows businesses to increase their operational efficiency with delivery management, end-to-end route planning, rider allocation, automated dispatch and real-time tracking.
Here are the business interfaces offered by Tookan.
1. Central Dashboard: Manage all your tasks and track your delivery riders from a central dashboard. Businesses can also improve their workforce productivity with the help of powerful analytical tools.
2. Customer app: Let customers track their orders in real time with the delivery riders live location to create transparency and build trust.
3. Delivery app: Allow your riders to find the shortest possible route for delivery with Tookan to save time and money. Provide a clear structure on the tasks/orders to be completed.
4. Manager app: Manage your orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.
Tookan also integrates well with multiple POS and 3PL solutions, creating the complete tech suite to power deliveries.
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Eleveo
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
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AgentTime
AgentTime™, a call center scheduling software, is an affordable and easy-to-use solution for managing call center workforce. Our AgentTime software allows you to import call volume forecasts as well as average call lengths per time period. AgentTime will generate optimal weekly schedules to your agent groups. AgentTime's call center scheduling software also includes Portage's powerful call center designer and SimACD call centre staffing software. These modules allow you to calculate the optimal agent levels for your workweeks. Call Center Designer uses established Erlang-C formulas to predict your staffing needs and other performance statistics for each period of your workday. SimACD refines these calculations, allowing you to try out different numbers in a computer-simulated automated call distributor (ACD), before creating your schedule. You can create weekly schedules using our intuitive user interface.
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WorkforceHub
WorkforceHub, the small business solution that is instantly useful and delightfully easy to use for tracking time, scheduling, and hiring, is the perfect solution. It grows with your business while providing the features that are essential to an organization. It is designed, priced, and tailored for small business employers.
The integrated solution provides employees with features such as employee self-service and PTO tracking to improve employee experience. The solution helps create high-performing teams by tracking applicants and onboarding new employees. Reduce workforce management complexity through seamless time and attendance, employee scheduling, geofencing and more.
WorkforceHub is able to connect to existing systems, allowing for the addition of new functionality over time. Radially flexible and empowering.
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Pricing
Free Version:
Yes
Integrations
No Integrations at this time
Company Details
Company:
KoolToolz.com
Website:
kooltoolz.com
Media
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Product Details
Platforms
Windows
Type of Training
Documentation
In Person
Customer Support
Phone Support
Online
cc-Modeler Professional Features and Options
Workforce Management Software
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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