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Description
Meet Your New Customer Communications Platform
A single platform that allows customers to communicate with you via any channel. You will enjoy closer collaboration, more efficient workflows, and happier customers.
A central hub for all incoming messages allows you to collaborate more efficiently. You will be more accessible, flexible, and create better workflows using WhatsApp Business, Messenger Messenger, Livechat and Apple Business Chat.
Platform
Multichannel Inbox
Analytics & Insights
Channels & Features:
WhatsApp Business API
Social Messaging
Outbound Messaging
Livechat
Chat widget
Teams module
Smart routing
Call deflection
Tag & label management
User management
Contact management
Description
The innovative messaging platform stands out by eliminating user IDs entirely.
Unlike other applications such as Signal, Matrix, Session, Briar, Jami, and Cwtch that rely on user identifiers, SimpleX takes a different route by not employing any form of user IDs or even random numbers, significantly enhancing user privacy.
Users frequently inquire about how SimpleX manages message delivery without user identifiers.
To facilitate message delivery, SimpleX employs temporary anonymous pairwise identifiers for message queues, which are unique to each connection, ensuring that no long-term identifiers are utilized.
You have the flexibility to select which server(s) will handle your incoming messages, while your contacts will determine the servers used to send messages to them, meaning that each conversation may operate through two different servers.
This unique structure effectively minimizes the risk of metadata leakage at the application level.
In addition to this, users can further enhance their privacy and safeguard their IP addresses by routing their connections through Tor when accessing messaging servers.
Only client devices retain user profiles, contacts, and group information, while messages are secured with a robust two-layer end-to-end encryption system.
This approach not only prioritizes user privacy but also ensures a safer messaging experience overall.
API Access
Has API
API Access
Has API
Integrations
Apple Business Chat
Bird
CDK Global
Facebook Messenger
Google Business Messages
Google Maps
Insocial
Instagram
LINE
Salesforce Sales Cloud
Integrations
Apple Business Chat
Bird
CDK Global
Facebook Messenger
Google Business Messages
Google Maps
Insocial
Instagram
LINE
Salesforce Sales Cloud
Pricing Details
€15 per user per month
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Saysimple
Founded
2014
Country
Netherlands
Website
saysimple.com
Vendor Details
Company Name
SimpleX Chat
Founded
2020
Website
simplex.chat/
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Messaging
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling
Team Chat
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling
Product Features
Messaging
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling