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Average Ratings 0 Ratings
Description
The customer experience management platform facilitates the scaling of customer-centric practices throughout your entire organization, enabling brands to actively listen, learn from, and delight their clientele. By empowering more than 10,000 frontline employees across prominent businesses, it enhances global customer interactions across four continents. Our extensive experience in the customer experience field has led to the successful implementation of feedback initiatives for various sectors, including marketing, customer experience, digital solutions, and group operations. Furthermore, we leverage our diverse expertise to assist partners in connecting data across departments, yielding new comprehensive insights that drive meaningful outcomes. The Resonate CX Platform offers a thorough customer experience management solution that is designed to handle both complexity and scale. Notably, its analytical features stand out for their ability to visualize customer information, encompassing both structured and unstructured data, such as ratings and comments, all within a singular integrated platform. This cohesive approach allows organizations to gain a more nuanced understanding of their customer interactions.
Description
Vokaturi software exemplifies cutting-edge technology in recognizing emotions through vocal cues. Crafted and continually refined by Paul Boersma, a professor at the University of Amsterdam and the chief creator of the renowned speech analysis tool Praat, its algorithms are at the forefront of this field. This innovative software can accurately assess whether a speaker is feeling happy, sad, fearful, angry, or neutral based solely on their voice. The open-source variant of Vokaturi provides impressive accuracy in distinguishing these five emotions, even when encountering a speaker for the first time. In contrast, the "plus" version offers performance that rivals that of an experienced human listener. Developers have the option to seamlessly integrate Vokaturi into their applications, making it a versatile tool for various uses. Licensing options are flexible, allowing users to select either a free open-source license or a paid one for enhanced features. Overall, Vokaturi presents an accessible yet powerful solution for emotion recognition in voice applications.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Resonate
Country
Australia
Website
www.resonate.cx/
Vendor Details
Company Name
Vokaturi
Founded
2016
Website
vokaturi.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Emotion Recognition
Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Emotion Recognition
Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions