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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

There’s no need for downloads, installations, or plug-ins; simply add a line of Javascript to your website, and customers can share their browsing experience with just one click. Pega Co-Browse allows you to easily highlight and direct customers to the information they require, ensuring a seamless interaction. You can request permission from the customer to control their page and provide guidance, or utilize highlighting features and visual indicators, such as arrows, to steer them effectively. Furthermore, Pega Co-Browse enables you to designate sensitive information that should be obscured using HTML elements or form fields, ensuring that all masked data remains within the customer's browser and is invisible to the representative. This solution offers a no-code approach to concealing or hiding text fields and images, allowing businesses to control what information agents can see. Moreover, Pega Co-Browse can be integrated with Pega Chat or any other chat platform, enhancing the overall customer service experience. Additionally, you have the option to incorporate chat functionalities directly within your Pega Customer Service application for greater efficiency.

Description

Organizations have made significant investments in digitizing their services to enhance customer access to information, products, and self-service options. This digital engagement is consistently utilized across various devices. However, when customers seek interaction or require assistance, they are often compelled to switch from their digital experience to traditional channels such as phone calls or emails. This shift results in a missed opportunity to assist the customer precisely when they need it, thereby undermining the financial investments made in digital transformation. It is crucial for businesses to seize every opportunity to engage with their digital clientele, regardless of whether their objectives involve online sales, customer support, lead generation, or complex service processes. With Vergic Engage, companies can effectively navigate the digital customer journey. Every organization, irrespective of its industry, can outline a customer journey, and the Vergic Engage Platform is designed to streamline that journey while ensuring the customer remains within a digital framework. By doing so, it not only enhances customer satisfaction but also maximizes the potential for conversion and loyalty.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Accenture Cloud Trade Promotion Management Yes 
Capgemini Intelligent Automation Platform Yes 
Cognizant Yes 
Enghouse Interactive Contact Center No 
Facebook Messenger No 
NiCE CXone Mpower No 
Puzzel No 
SAP Cloud Platform No 
Salesforce No 
Scrive No 
Sigma No 
Skype No 
SmartTask No 
Sogeti SMART Workspace No 
Teradata VantageCloud No 

Integrations

Accenture Cloud Trade Promotion Management No 
Capgemini Intelligent Automation Platform No 
Cognizant No 
Enghouse Interactive Contact Center Yes 
Facebook Messenger Yes 
NiCE CXone Mpower Yes 
Puzzel Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Scrive Yes 
Sigma Yes 
Skype Yes 
SmartTask Yes 
Sogeti SMART Workspace Yes 
Teradata VantageCloud Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

€35 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Pega

Founded

1983

Country

United States

Website

www.pega.com/products/customer-service/cobrowse

Vendor Details

Company Name

Vergic

Country

Sweden

Website

www.vergic.com/vergic-engage-platform/

Product Features

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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