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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Movate provides end-to-end customer clustering, deeper insights into customer sentiments and buying behavior, and customer satisfaction-levels to help drive business success. Other offerings include Churn Analytics and CX Improvements (CSAT/NPS), Operational Excellence, Productivity improvement, and Churn Analytics. Our platform, powered by AI, helps brands understand the details of customer lifecycles. Data from diverse sources is analyzed and filtered to provide service providers with actionable insights. They are useful in analyzing customer churn and buying patterns, CX improvements (CSAT, NPS), customer sentiments, and satisfaction levels. This data is now available to brands and organizations. They can make changes in many areas of their business. These insights are applicable across all business functions. The platform uses a variety data sets, including customer satisfaction data, support logs data, and buying patterns in terms recency, frequency, as well as monetary values.

Description

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
Bold BI No 
Desktop.com No 
Easyflow No 
Freshdesk No 
Freshsuccess No 
Gmail No 
Groove No 
Intercom No 
Mojo Helpdesk No 
ProjectManager No 
Quickwork No 
SOAtest Yes 
Salesforce No 
Shopify No 
Slack No 
Stackreaction No 
Style Intelligence No 
Trelica No 
Zapier No 

Integrations

Aircall Yes 
Bold BI Yes 
Desktop.com Yes 
Easyflow Yes 
Freshdesk Yes 
Freshsuccess Yes 
Gmail Yes 
Groove Yes 
Intercom Yes 
Mojo Helpdesk Yes 
ProjectManager Yes 
Quickwork Yes 
SOAtest No 
Salesforce Yes 
Shopify Yes 
Slack Yes 
Stackreaction Yes 
Style Intelligence Yes 
Trelica Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$39.00/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Movate

Founded

1996

Country

United States

Website

www.movate.com

Vendor Details

Company Name

Nicereply

Founded

2011

Country

Slovakia

Website

nicereply.com

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

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