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Description
Enhance your customer relationships profitably with MirrorWave by taking action rather than just asking questions, thanks to our innovative feedback system. Our approach involves consistently engaging individuals through three key questions over time, allowing us to capture the evolution of their experiences and the reasons behind any changes. Utilizing our groundbreaking longitudinal platform, we craft unique relationship narratives that enable businesses to establish a consistent rhythm of attentive listening and proactive response. MirrorWave caters to organizations committed to nurturing lasting relationships, whether with individual customers, strategic accounts, or collaborative partnerships. Through our initiatives, we've empowered businesses to significantly reduce the number of dissatisfied clients by half while achieving over a twofold increase (2.3x) in highly satisfied customers. By leveraging these distinctive insights rooted in genuine change, companies can develop effective strategies that resonate with their audience. This commitment to understanding customer dynamics not only fosters loyalty but also drives sustainable growth.
Description
Engage your customers through the innovative feature-voting system offered by Upfeed, which allows companies to gather valuable feedback effectively. By utilizing feature-voting, businesses can accelerate their growth and develop products that truly meet the desires of their users. This approach not only helps in identifying opportunities for product enhancements but also drives revenue expansion while maintaining high retention rates. Empower your users to shape future features by collecting their insights and suggestions. Ditch the cumbersome Trello boards and uncertainty—by sharing your dedicated feedback board, you enable users to contribute meaningfully to the development process. With the ability to upvote ideas, you can easily determine which suggestions resonate most with your audience, helping to prioritize your roadmap more effectively. Avoid wasting resources on features that don't align with customer needs, and automate follow-ups when new features are launched to keep engagement high. Sustaining a strong feedback loop is crucial for continuous improvement. Upfeed consolidates all the necessary tools to create a superior product driven by customer insights, featuring a robust dashboard that guides you toward informed decision-making for your development strategy. Ultimately, Upfeed transforms the way companies approach customer feedback and product development.
API Access
Has API
API Access
Has API
Integrations
Cisco ACI
HubSpot CRM
HubSpot Customer Platform
Intercom
Make
Sage CRM
Slack
Zapier
Integrations
Cisco ACI
HubSpot CRM
HubSpot Customer Platform
Intercom
Make
Sage CRM
Slack
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$14
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MirrorWave
Founded
2009
Country
New Zealand
Website
www.mirrorwave.com
Vendor Details
Company Name
Upfeed
Founded
2020
Country
France
Website
www.upfeed.co
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
