Average Ratings 14 Ratings
Average Ratings 0 Ratings
Description
MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses.
Be part of the MightyCall family and witness firsthand how our Call Center solution can revolutionize your business communications.
Description
The ACD Panel oversees all ongoing calls and can manage the behavior of agents while ensuring that calls in the queue are answered promptly. Once established, the Panel intelligently detects prolonged wait times and initiates appropriate measures to address any problems that arise. With a straightforward drag and drop feature, you can easily reroute 'On Hold' calls to agents located globally. The live dashboard provides a wealth of statistics, including the average wait time for callers, empowering you to make informed decisions and prevent unnecessary delays or backlogs. Additionally, the ACD Panel offers comprehensive data analysis that delivers unprecedented business insights, allowing users to explore interactive charts and queuing solutions, as well as monitor agent performance and related issues. You also have the ability to personalize and adjust the dashboard with your specific data metrics to gain a clearer perspective on the call center's operations and efficiency. This customization fosters a deeper understanding of call flow dynamics and enhances overall management effectiveness.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Balto
Yes
HubSpot CRM
Yes
Salesforce
Yes
Wufoo
No
Zapier
Yes
Zoho CRM
Yes
Integrations
Balto
No
HubSpot CRM
No
Salesforce
No
Wufoo
Yes
Zapier
No
Zoho CRM
No
Pricing Details
$20 per month per user
Core - $20 per month / user billed annually - Advanced business phone system:
All advanced telephony features included
- Unlimited calling
- Unlimited messages
- 3 business phone numbers
- Integrations and API access
Pro - $38 per month / user billed annually - Intelligent cloud call center:
All Core features, plus:
- Supervisor workspace
- Live call monitoring
- Analytics and reporting
Power - $54 user/mo, billed annually - Call center solution powered by auto dialer.
Everything in Pro, plus:
- Auto dialers
- Dedicated account manager
Enterprise - $65 user/mo, billed annually
Everything in Power, plus:
- Predictive dialer
- SIP trunking support
- Custom integrations
All advanced telephony features included
- Unlimited calling
- Unlimited messages
- 3 business phone numbers
- Integrations and API access
Pro - $38 per month / user billed annually - Intelligent cloud call center:
All Core features, plus:
- Supervisor workspace
- Live call monitoring
- Analytics and reporting
Power - $54 user/mo, billed annually - Call center solution powered by auto dialer.
Everything in Pro, plus:
- Auto dialers
- Dedicated account manager
Enterprise - $65 user/mo, billed annually
Everything in Power, plus:
- Predictive dialer
- SIP trunking support
- Custom integrations
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
MightyCall
Founded
2013
Country
United States
Website
www.mightycall.com
Vendor Details
Company Name
TeleBroad
Country
United States
Website
acd.telebroad.com
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
Yes
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
Yes
Contact Management
Yes
Encryption
No
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
No
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
No
Reporting/Analytics
Yes
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
No
Fax Management
No
File Sharing
No
IVR / Voice Recognition
Yes
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
No
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
Yes
Voice Customization
No
Voice Mail
Yes
SIP Trunk
Automatic Fail-over Routing
No
Call Data Records
No
Caller ID
Yes
Disaster Recovery
No
International Numbers
Yes
Multiple DID Options
No
PSTN Forwarding
No
Toll-Free Numbers
Yes
e911
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes