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Description
Matrix Booking is a modular platform designed to streamline how organisations manage workspaces, from desks and meeting rooms to parking spaces, devices, and shared resources, all through a single interface. Engineered for hybrid work environments, it balances user-friendly booking with granular admin control.
Built with robust APIs and native integration with Microsoft 365 (including Outlook and Teams), Matrix Booking fits into your existing stack without disruption. Role-based access, booking rules, and dynamic workflows allow workplace policies to be enforced intelligently, no workarounds needed.
Admins get real-time data on occupancy and usage trends, enabling proactive planning and optimisation. You can define zones, automate check-ins, and customise permissions based on location, role, or resource type.
Deployed across security-conscious sectors like government, healthcare, and education, Matrix Booking is built for scale, resilience, and compliance.
We’re proudly employee-owned, meaning we’re accountable to our users, not external investors, and we’re continuously evolving the platform based on real-world feedback.
Description
Prepare for the future of conversational commerce by providing exceptional service and enhancing customer experience. Are you equipped for the demands of conversational commerce? Modern consumers anticipate highly personalized service interactions that occur in real-time and through their preferred channels. To meet these expectations, businesses must first streamline their customer service operations. The ROBIN Program is designed to assist teams in elevating customer service level agreements, increasing operational efficiency, and driving sales growth. This program features a Conversation Console that integrates with your data warehouse and offers data-informed coaching. Once your customer service is optimized, our Growth Suite enables you to expand your operations effectively. You can incorporate additional channels, enhance automation, and improve overall performance as you transition into conversational commerce—progressively. All inquiries from various channels are managed in a single, user-friendly console without the hassle of tickets or waiting times. Questions are intelligently routed to the appropriate representative, with all relevant customer data easily accessible. Key features encompass a dynamic web form, live chat capabilities, and customer co-browsing to create an interactive experience. Ultimately, this comprehensive approach empowers businesses to thrive in the evolving landscape of customer engagement.
API Access
Has API
API Access
Has API
Integrations
Brivo
Microsoft 365
Microsoft Entra ID
Microsoft Outlook
Microsoft Teams
Voyced
Integrations
Brivo
Microsoft 365
Microsoft Entra ID
Microsoft Outlook
Microsoft Teams
Voyced
Pricing Details
£1.00 per resource, per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Matrix Booking
Founded
2013
Website
www.matrixbooking.com
Vendor Details
Company Name
ROBIN
Founded
2011
Country
Netherlands
Website
www.robinhq.com
Product Features
Meeting Room Booking System
Digital Signage
Internal Meetings
Multi-Location
Online Booking
Payment Processing
Third Party Booking
Utilization Reporting
Vendor Management
Visitor Management
Space Management
Change Management
Design Management
Floor Plans & Maps
For Offices
For Retail
Occupancy Management
Planogramming
Shelf Planning
Space Reservation
Usage Tracking / Analytics
Visitor Management
Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
