ROLLER Reviews

Summary: Getting support is always easy. On the whole Roller is a very user-friendly platform and great for generating stats for our company.

Positive: Reports are great, and Roller are open to generating new reports to suit our needs. Getting support, and ordering replacement products is straight-forward and convenient.

Negative: Some of the reports are superfluous to our needs and can therefore get confusing to know which report is best to use in certain situations.

Summary: Overall experience has been pleasant and support help if needed however I’m not sure if it’s my account or anyone else’s

Positive: Everything is easy and straightforward to use - all the layout is also good and helpful to find items you need

Negative: The only cons would be that sometimes my dashboard bugs out

Summary: Overall, Roller is a great product and is recommended for anyone who has an indoor playground of any size. The customer service is also top notch!

Positive: One of our faves is the ease of use on the customer side to sign waivers and register for events, Open Play, birthday parties, and more online!

Negative: I wouldn't say there are really cons. It is simply a different program that one must learn to be able to effectively use it.

Summary: I am very happy with this system on terms of ease of use, reliability and pricing. I would not even consider changing systems.

Positive: I’ve been using the Roller system for 5 years now and it has never disappointed! It is so easy to use, which makes training new users a breeze. It maintains a large volume of information for our property which is communicated almost instantly upon customer completion. All of that comes with extremely reasonable monthly pricing. would strongly recommend this product to anyone.!

Negative: Honestly I have no complaints at all about the system.

Summary: Overall it is a easy to use system that is reliable and functions how you intended it to. Roller fix any issues very quickly.

Positive: It just works. Very reliable system that takes a lot of hassle of managing the day to day operations of a leisure venue.

Negative: I would love to have a variety of payment providers integrated which as my previous payment provider is a lot cheaper.

Summary: This is a good POS system for the family entertainment center business. I would recommend this to others.

Positive: Very comprehensive POS software. There are many features that is unique to this POS that is very helpful. Support is adequate.

Negative: There is a bigger learning curve for this software.

Summary: I wanted to take a moment to commend your outstanding customer service. Megan, Marko, Jamie, Kevin, Mason and their team went above and beyond to assist us with onboarding, and their professionalism, patience, and attention to detail made all the difference. It's rare to encounter such thoughtful and helpful service, and I truly appreciate the effort that was made to ensure my experience was positive. Thank you for having such a dedicated team!

Positive: Quick response from the team and very helpful!
Process was very smooth and easy, Kevin was amazing on the day we went live, we had problems with the internet but he managed to get us live with hotspot and made sure everything was running smoothly.

Negative: Nothing that I can think of, it took us 6 weeks for the transition but I guess it was due to the holidays.

Summary: I would and do recommend ROLLER to a lot of the clients I speak with. After using other POS systems ROLLER is in my opinion the leader of the pack!

Positive: I’ve been using ROLLER now for a little over 9years in the FEC business. The amount of flexibility Roller has provides when creating products, editing scheduling for check-in times and the value it has added for our guest. With this platform being so user and guest friendly it has tremendously improved our guest experience.

Negative: I don’t like that ROLLER isn’t integrated with more time and attendance platforms. I would really love to track my labor in real time but am not able to do so at this time.

Summary: Roller is a very advanced booking software, which is easy to use and considers the needs of businesses. It would be even better if it introduced dynamic pricing.

Positive: Roller is very easy to use and is a very competent booking software with a lot of excellent features.

Negative: The support is lacking- often we are ourselves know more than the support team.

Summary: I have not explored everything as I am still in trial but looks good so there isn’t anything I do not like but loads I do like as mentioned below

Easy
Practical
Affordable and convenient

Positive: Easy
Practical
Affordable and convenient

Negative: N/A.

Summary: We're very happy with the platform! It's a tool that truly simplifies the workflow and enhances productivity.

Positive: While we haven't explored the POS system aspect of the platform, I must say that the Roller system is a game-changer for streamlining bookings! Its user-friendly interface and intuitive design make online bookings a breeze! Maria's customer service was exemplary! Her training on the online system was not only thorough but also delivered with patience and clarity. She made sure to address all our queries, ensuring we felt confident navigating the system.

Negative: The online platform offers a solid foundation for managing online bookings, but there's a small room for improvement. One feature that could greatly enhance user experience is the integration of answers from the document section into the order section automatically. By linking these two sections and creating products based on document responses, users could streamline the ordering process significantly. This enhancement would not only save time but also reduce the risk of errors by ensuring that relevant information seamlessly transfers between sections.

Summary: Overall awesome experience. I worked specifically with Iain. He was great. If I had a question, he would make a quick video to show me how to solve the problem. It was very seamless. A

Positive: We had another service that we used, it didn't meet our needs.
We reached out to Roller and it has been to use. The user end, both customer and staff is extremely easy to use. Creating products, online ecommerce and scheduling has been great. Our guests compliment how easy to use it is, and how much faster our processes have become. We really liked the 'playground' to test our products at the POS and e-commerce. It made implementing and using the product more efficient and showed us where some of our flaws were. We were able to correct those prior to going live.

Negative: Some of the work arounds we had to come up with to make things easier or do what we needed. We would also like to see a 'bar tab' type feature.

Summary: Overall, incorporating Roller into our recreational rock climbing centre has been a game-changer. It has streamlined our operations, enhanced the customer experience, and empowered us to make data-driven decisions to drive growth. If you're looking for a comprehensive solution to manage your leisure and entertainment business efficiently, Roller comes highly recommended.

Positive: One of the most significant benefits of Roller is its robust booking management system. With customisable booking options, we can effortlessly accommodate various group sizes and time slots. This flexibility has not only improved our scheduling process but has also enhanced customer satisfaction by allowing climbers to easily find suitable slots and book in advance.

Moreover, Roller's integrated waiver system has been a game-changer for us. Instead of the hassle of paper waivers and manual filing, customers can now sign waivers online before arriving at the centre. This not only saves time but also ensures compliance with safety regulations. The ease of access to digital waivers has significantly reduced check-in times, allowing us to focus more on providing a memorable climbing experience.

In addition to its operational benefits, Roller offers robust reporting and analytics tools that provide invaluable insights into our business performance. We can track key metrics such as booking trends, revenue growth, and customer demographics, enabling us to make informed decisions to optimise our services further.

Negative: It took some time and effort at first to become acquainted with the platform when implementing Roller. There was a learning curve even with the user-friendly design, especially for staff members who were not as tech-savvy.

From time to time, we have experienced delayed loading times or system crashes on the Roller platform. Even while these problems have only sometimes occurred and have been small, they can nonetheless cause delays in our work during busy times.

Summary: Overall a fantastic all-in-one booking system that is perfect for parks, FECs and activity centres that have a variety of products and upsells including Food & Beverage options.

A booking system that is already excellent and whose team is constantly adding more and more improvements and upgrades.

Positive: Great support team who quickly deals with questions or queries as well as fixes where required.
The onboarding process was excellent with helpful 1 on 1 advice
Feature led with constant updates that bring in both things that we wanted and things we didn't know we did.

Negative: Settings can sometimes be cumbersome to set and just require repetition to learn the nooks and crannies of what makes what tick.
Compared to other systems, the monthly fees can be on the pricey side, however, the card processing fees make up for this. On face value, it can feel hefty which may put off interested companies.

Summary: I love roller, it provides an effortless experience that is universal for all users, even newbies. Training employees for Roller is effortless with its convenient GUI and great mechanics. Its ease of utilization has made working fun and enjoyable.

Positive: Roller is clean and well organized, I love the look and the fact that it knows everything. Roller is molded for our trampoline park and has everything necessary for a smooth checkout process.

Negative: Sometimes it has some technical issues but never anything that causes a huge problem, a simple reset fixes the worst.