ROLLER Reviews

Summary: I would and do recommend ROLLER to a lot of the clients I speak with. After using other POS systems ROLLER is in my opinion the leader of the pack!

Positive: I’ve been using ROLLER now for a little over 9years in the FEC business. The amount of flexibility Roller has provides when creating products, editing scheduling for check-in times and the value it has added for our guest. With this platform being so user and guest friendly it has tremendously improved our guest experience.

Negative: I don’t like that ROLLER isn’t integrated with more time and attendance platforms. I would really love to track my labor in real time but am not able to do so at this time.

Summary: Roller is a very advanced booking software, which is easy to use and considers the needs of businesses. It would be even better if it introduced dynamic pricing.

Positive: Roller is very easy to use and is a very competent booking software with a lot of excellent features.

Negative: The support is lacking- often we are ourselves know more than the support team.

Summary: I have not explored everything as I am still in trial but looks good so there isn’t anything I do not like but loads I do like as mentioned below

Easy
Practical
Affordable and convenient

Positive: Easy
Practical
Affordable and convenient

Negative: N/A.

Summary: We're very happy with the platform! It's a tool that truly simplifies the workflow and enhances productivity.

Positive: While we haven't explored the POS system aspect of the platform, I must say that the Roller system is a game-changer for streamlining bookings! Its user-friendly interface and intuitive design make online bookings a breeze! Maria's customer service was exemplary! Her training on the online system was not only thorough but also delivered with patience and clarity. She made sure to address all our queries, ensuring we felt confident navigating the system.

Negative: The online platform offers a solid foundation for managing online bookings, but there's a small room for improvement. One feature that could greatly enhance user experience is the integration of answers from the document section into the order section automatically. By linking these two sections and creating products based on document responses, users could streamline the ordering process significantly. This enhancement would not only save time but also reduce the risk of errors by ensuring that relevant information seamlessly transfers between sections.

Summary: Overall awesome experience. I worked specifically with Iain. He was great. If I had a question, he would make a quick video to show me how to solve the problem. It was very seamless. A

Positive: We had another service that we used, it didn't meet our needs.
We reached out to Roller and it has been to use. The user end, both customer and staff is extremely easy to use. Creating products, online ecommerce and scheduling has been great. Our guests compliment how easy to use it is, and how much faster our processes have become. We really liked the 'playground' to test our products at the POS and e-commerce. It made implementing and using the product more efficient and showed us where some of our flaws were. We were able to correct those prior to going live.

Negative: Some of the work arounds we had to come up with to make things easier or do what we needed. We would also like to see a 'bar tab' type feature.

Summary: Overall, incorporating Roller into our recreational rock climbing centre has been a game-changer. It has streamlined our operations, enhanced the customer experience, and empowered us to make data-driven decisions to drive growth. If you're looking for a comprehensive solution to manage your leisure and entertainment business efficiently, Roller comes highly recommended.

Positive: One of the most significant benefits of Roller is its robust booking management system. With customisable booking options, we can effortlessly accommodate various group sizes and time slots. This flexibility has not only improved our scheduling process but has also enhanced customer satisfaction by allowing climbers to easily find suitable slots and book in advance.

Moreover, Roller's integrated waiver system has been a game-changer for us. Instead of the hassle of paper waivers and manual filing, customers can now sign waivers online before arriving at the centre. This not only saves time but also ensures compliance with safety regulations. The ease of access to digital waivers has significantly reduced check-in times, allowing us to focus more on providing a memorable climbing experience.

In addition to its operational benefits, Roller offers robust reporting and analytics tools that provide invaluable insights into our business performance. We can track key metrics such as booking trends, revenue growth, and customer demographics, enabling us to make informed decisions to optimise our services further.

Negative: It took some time and effort at first to become acquainted with the platform when implementing Roller. There was a learning curve even with the user-friendly design, especially for staff members who were not as tech-savvy.

From time to time, we have experienced delayed loading times or system crashes on the Roller platform. Even while these problems have only sometimes occurred and have been small, they can nonetheless cause delays in our work during busy times.

Summary: Overall a fantastic all-in-one booking system that is perfect for parks, FECs and activity centres that have a variety of products and upsells including Food & Beverage options.

A booking system that is already excellent and whose team is constantly adding more and more improvements and upgrades.

Positive: Great support team who quickly deals with questions or queries as well as fixes where required.
The onboarding process was excellent with helpful 1 on 1 advice
Feature led with constant updates that bring in both things that we wanted and things we didn't know we did.

Negative: Settings can sometimes be cumbersome to set and just require repetition to learn the nooks and crannies of what makes what tick.
Compared to other systems, the monthly fees can be on the pricey side, however, the card processing fees make up for this. On face value, it can feel hefty which may put off interested companies.

Summary: I love roller, it provides an effortless experience that is universal for all users, even newbies. Training employees for Roller is effortless with its convenient GUI and great mechanics. Its ease of utilization has made working fun and enjoyable.

Positive: Roller is clean and well organized, I love the look and the fact that it knows everything. Roller is molded for our trampoline park and has everything necessary for a smooth checkout process.

Negative: Sometimes it has some technical issues but never anything that causes a huge problem, a simple reset fixes the worst.

Summary: I seriously recommend all companies to use ROLLER using this since starting at my company to track sales and how much money is made in the day has made my job so much easier.

Positive: I have used ROLLER for just over a year at my work place and it’s made work that more productive it’s simple and efficient.

Negative: I can’t find a fault in all honesty my years of working at companies that use the same kind of software this has been the most reliable.

Summary: My overall experience with ROLLER has been nothing short of exceptional. From its intuitive interface to its robust functionality, ROLLER has consistently exceeded my expectations. Maneuvering through the software is a breeze, thanks to its user-friendly design that prioritizes ease of use without sacrificing efficiency. Whether managing bookings, or processing transactions, ROLLER ensures a seamless experience every step of the way. What truly sets ROLLER apart is its reliability - I've never encountered any issues or glitches while working with it.

Positive: ROLLER is exceptionally user-friendly, boasting seamless maneuverability. The software operates swiftly and efficiently, ensuring a smooth experience at every turn.

Negative: I have yet to encounter any issues while utilizing its functionalities.

Summary: Overall I really enjoy roller and how technically involved it is. I also love that I can work from home without having to be on the networks WiFi.

Positive: I really liked how when doing party schedules, the system itself divided up the pizzas, locations, child names, and starting times without me having to click on every individual party.

Negative: I didn’t like that when the WiFi goes out the entire system does too. So it’s a struggle with our customers and our staff.

Summary: Overall best system I've used for waivers and a POS with very easy to use system whenever making changes.

Positive: Support has been a lot more helpful lately and features get added regularly to make the system more seamless.

Negative: I'd like a way to sort detailed product sales by employee to be able to run individual employee incentives rather than having to count everything manually or use 3rd party software.

Summary: The year and a half I have been using roller has been great. It makes my work experience run smoother with no trouble. I recommend any business that wants their things to go in an orderly and timely manner to choose roller.

Positive: This system is very helpful to use. It is very organized and effective. Very useful when we have to use it in a rush.

Negative: I think there should be a quicker way to reach the calendar but other than that, I have no complaints.

Summary: I really like the system, it’s easy to use and takes very little training. Once you set up your profiles it makes everything even easier. Wonderful product.

Positive: Easy to use, profile dependent, intuitive, seamless, categorized, streamlined, online resources available.

Negative: Gets confused with discounts and sometimes requires restarting.

Summary: Overall I would totally recommend Roller!! Roller makes handling money and ringing up transactions fun! Roller is very flexible and can be used at many types businesses. If I ever leave my current job I will definitely miss roller. Roller is constantly updating their system and is always quick to fix any minor bugs/ add new options. Thank you Roller!

Positive: Roller is very simple to use. I have used multiple pos systems and Roller is by far my favorite. Cashing tills in and out is a breeze with the amount calculator tool. The ability to attach photos to items and passes also makes it very easy to navigate and ring up a sale. We use Roller at the trampoline park that I help manage and it makes checking in customers/ members very simple and fast. I also love that the designated wristband color for each pass can be displayed on the screen. Overall I definitely recommend roller, especially to businesses that offer memberships.

Negative: I cannot think of any major cons of roller. Roller is definitely very unique in the world of pos applications and may take some time to get used to when transferring from a different pos system. However Roller has many training videos and booklets to make learning and navigating their system a breeze.