Average Ratings 4 Ratings

Total
ease
features
design
support

Average Ratings 15 Ratings

Total
ease
features
design
support

Description

M-Files is a leading knowledge work automation, designed to help professionals quickly access information, work more intelligently, and accomplish more. With its unique metadata-driven design, built-in workflow engine, and advanced AI, M-Files helps customers streamline processes, reduce information overload, and automate security and compliance measures. By integrating automation and generative AI at its core, M-Files enhances operational efficiency, enabling knowledge workers to focus on high-value tasks like innovation and strategic growth. With 10 global offices, M-Files supports over 5,000 clients in 100 countries. For more details, visit www.m-files.com.

Description

ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat Sign
ArcGIS
AutoCAD
AutoCAD LT
Cadcorp
DMSFACTORY DocumentsPipeliner
Docusign Identify
Freshdesk
Google Workspace
Jira Work Management
LiveChat
Microsoft 365
Microsoft Dynamics 365
Olark
OpenText CEM
SAP ERP
Salesforce
Tidio
Wufoo
Zendesk

Integrations

Adobe Acrobat Sign
ArcGIS
AutoCAD
AutoCAD LT
Cadcorp
DMSFACTORY DocumentsPipeliner
Docusign Identify
Freshdesk
Google Workspace
Jira Work Management
LiveChat
Microsoft 365
Microsoft Dynamics 365
Olark
OpenText CEM
SAP ERP
Salesforce
Tidio
Wufoo
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$6 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

M-Files

Founded

1989

Country

United States

Website

www.m-files.com

Vendor Details

Company Name

ProProfs

Founded

2006

Country

United States

Website

www.proprofs.com

Product Features

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

File Sharing

Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

Product Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

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