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Description
The most forward-thinking brands in the world rely on LivePerson's Conversational Cloud for their communication needs. Our AI-enhanced platform has facilitated over a billion interactions between brands and consumers. We simplify the process for consumers to inquire and shop through their preferred messaging channels. LiveEngage has evolved into the Conversational Cloud, serving as your AI-driven central hub for managing consumer interactions. The Intent Manager allows businesses to grasp their customers' needs in real time, assess satisfaction levels, and identify those tasks that can be effortlessly automated. You can create AI-driven chatbots that collaborate with human specialists to effectively meet consumer demands on a large scale. With Conversation Builder, our user-friendly point-and-click tool, you can design automated conversation pathways. Additionally, Conversation Manager provides a vibrant workspace for engaging with consumers and overseeing conversations, accessible from both desktop and mobile devices, ensuring a seamless experience. This flexibility allows brands to adapt quickly to changing consumer expectations.
Description
Transforming customer engagement for the future, intelligent conversational interfaces enhance both commerce and customer satisfaction. By leveraging these tools, businesses can achieve increased revenues while simultaneously reducing engagement costs. Engaging in timely conversations with potential clients significantly boosts conversion rates and opens up new revenue streams. Context-aware dialogues tailored to individual circumstances help decrease customer churn and enhance lifetime value. A comprehensive solution that seamlessly integrates with point-of-sale and booking systems also contributes to cost reductions. This approach facilitates commerce across various channels, including SMS, Facebook Messenger, and voice assistants. Our team specializes in designing, constructing, and maintaining conversational interfaces and AI-driven chatbots tailored for offline enterprises globally. Experience heightened customer acquisition, large-scale personalization, and simplified processes that drive down expenses. Empower the future of customer engagement in offline commerce by exploiting advanced technologies in artificial intelligence and natural language understanding, ensuring businesses remain at the forefront of innovation. Ultimately, this strategic approach creates a more efficient and engaging shopping experience for customers.
API Access
Has API
API Access
Has API
Integrations
Blotout
Clover
Integrate.io
Live Assist for Microsoft Dynamics 365
LivePerson Automotive
Morphic
NVIDIA DRIVE
Parsey
QuickBooks Online
Resemble AI
Integrations
Blotout
Clover
Integrate.io
Live Assist for Microsoft Dynamics 365
LivePerson Automotive
Morphic
NVIDIA DRIVE
Parsey
QuickBooks Online
Resemble AI
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LivePerson
Founded
1996
Country
United States
Website
www.liveperson.com
Vendor Details
Company Name
Voicy.ai
Country
United States
Website
www.voicy.ai/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat