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Description
Intouch Insight's powerful Customer Experience Management (CEM) software allows brands to drive business improvement through better experiences.
Intouch makes it easy for customers to provide feedback via any source: surveys, email, SMS, online reviews, call center, or social media.
There are hundreds of integrations that seamlessly combine feedback and data from any source such as CRM, POS sensors, mystery shopping, IoT sensors, and many more to give a complete view on customer experience and business performance.
The platform offers unlimited role-based dashboards as well as an AI-powered reporting engine that can provide predictive analytics and robust reporting.
The platform offers automated case management tools that allow customers to respond to feedback and close the loop with them. Businesses can use the platform's patent-pending technology to create Action Campaigns™ that drive action at the frontlines, make proactive improvements in CX, measure the impact of actions on business metrics, and take advantage of the platform's patent-pending technology.
Description
Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile.
✨ Klaus users report:
- Cut downtime spent on quality assurance by 70%
- Boost CSAT by over 10%
- Onboard new agents 2x faster
✨ Our purr-ific features:
- Automate & scale your QA
- Rate and comment on conversations
- Customize rating categories and scales
- Accelerate onboarding of new support reps
- AI brings meaningful conversations to the top
- Automate assignments & goals
- Coach with precision
- Filter conversations based on: Complexity, Sentiment, CSAT, and more
- Filter by agent-based on: Volume, Sentiment, CSAT
Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.
API Access
Has API
API Access
Has API
Integrations
Aircall
CallHippo
Dixa
Drift
Front
Help Scout
Helpshift
InfoTrack
Intercom
Kayako
Integrations
Aircall
CallHippo
Dixa
Drift
Front
Help Scout
Helpshift
InfoTrack
Intercom
Kayako
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com
Vendor Details
Company Name
Klaus
Founded
2018
Country
Estonia / Remote
Website
klausapp.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning