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Average Ratings 13 Ratings
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Description
Companies recognize the necessity of enhancing customer experience to remain competitive, yet many struggle to make meaningful progress. While customer satisfaction ratings may increase, revenue often declines—what's the reason behind this paradox? Relying on outdated methods such as collecting feedback and using monitoring tools can lead to misplaced priorities. To address this issue, we developed InMoment, which aims to revolutionize the Experience Improvement (XI) movement, fundamentally altering how organizations engage with their business strategies. Our approach melds innovative technology with extensive human expertise to empower organizations to develop impactful and lucrative programs that elevate experiences at the crucial intersection of customer, employee, and business demands. Experiences are inherently personal, emotional, and ever-changing, making it challenging to determine where to direct efforts—a task that is vital for achieving success. By identifying and prioritizing the key emotional touchpoints, businesses can foster deeper connections with their most valued customers and drive sustainable growth. This strategic focus on high-impact moments is essential for maximizing both customer loyalty and overall business performance.
Description
SurveyLab is online survey software that can be used by Customer Experience, Marketing, Human Resources, or Digital teams. It is used by over 85,000 customers in 65 counties. It offers real-time feedback, multiuser, and multi-language support as well as advanced analytical tools, branding and integration.
System offers full support for Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback and Employee Satisfaction.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Slack
Zendesk
AccessOwl
Adobe Marketo Engage
Allego
Alterna CX
Booking.com
Foursquare
FreshMail
Integrations
Salesforce
Slack
Zendesk
AccessOwl
Adobe Marketo Engage
Allego
Alterna CX
Booking.com
Foursquare
FreshMail
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$49.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
InMoment
Founded
2002
Country
United States
Website
inmoment.com
Vendor Details
Company Name
SurveyLab
Founded
2009
Country
Poland
Website
www.surveylab.com
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Forms Automation
Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Polling
Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video
Pre-employment Testing
Aptitude Testing
Candidate Comparison
Candidate Management
Customizable Tests
Online Testing
Personality Testing
Pre-made Test Library
Real Time Reporting
Skill Testing
Test Authoring
Workflow Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
