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Description

Companies recognize the necessity of enhancing customer experience to remain competitive, yet many struggle to make meaningful progress. While customer satisfaction ratings may increase, revenue often declines—what's the reason behind this paradox? Relying on outdated methods such as collecting feedback and using monitoring tools can lead to misplaced priorities. To address this issue, we developed InMoment, which aims to revolutionize the Experience Improvement (XI) movement, fundamentally altering how organizations engage with their business strategies. Our approach melds innovative technology with extensive human expertise to empower organizations to develop impactful and lucrative programs that elevate experiences at the crucial intersection of customer, employee, and business demands. Experiences are inherently personal, emotional, and ever-changing, making it challenging to determine where to direct efforts—a task that is vital for achieving success. By identifying and prioritizing the key emotional touchpoints, businesses can foster deeper connections with their most valued customers and drive sustainable growth. This strategic focus on high-impact moments is essential for maximizing both customer loyalty and overall business performance.

Description

We identify potential research participants through the largest collection of data on human behavior ever assembled. Our recruitment sample is derived from highly detailed insights regarding user behavior across social media platforms and 10 million other interconnected websites. This approach to Behavioral Recruitment enables us to access a pool of participants that is 100 times larger than any existing global market research panels. We can pinpoint individuals who perfectly align with your specified criteria from a vast population of three billion across more than 190 countries. The participants we provide will be motivated and actively involved in your online qualitative and quantitative research endeavors. They are eager to engage in research opportunities and enthusiastic about discussing topics they find intriguing. Regardless of whether you're conducting qualitative studies, quantitative analyses, focus groups, continuous communities, surveys, or performing consumer or UX testing, we are capable of sourcing the most suitable participants for your projects. Additionally, our unique methodology ensures that you receive a diverse and representative sample tailored to your exact needs.