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Description
Ikeono empowers retailers of various scales to enhance their operations by streamlining communication through text messaging. This comprehensive platform provides services such as business text messaging, automated requests for reviews, secure Text-to-Pay options, and converting web chats to text, facilitating the transition of site visitors into customers. Retailers can also utilize SMS to automate feedback collection for the Net Promoter Score (NPS), allowing them to mend customer relationships or elevate the voices of their advocates, and manage all customer interactions seamlessly via a centralized inbox. With integration into Lightspeed POS, businesses can send texts directly from the app, including sales receipts, quotes, updates on work orders, alerts for special orders, and automated campaigns for NPS and reviews. Originally introduced in 2018 as an app specifically for bike shop services, Ikeono has broadened its reach across multiple sectors including biking, golfing, jewelry, pets, and boutiques, introducing features such as text-based payments, automated review processes, and scheduled messaging to meet diverse business needs. This versatility ensures that retailers can adapt to customer preferences and foster stronger connections.
Description
Many repair facilities utilize two separate systems, one dedicated to the register and another for managing tickets. Spekco, however, offers a unified solution that focuses on automating ticket workflows and providing a fully integrated point of sale experience. The system operates seamlessly, allowing users to select a repair template that automatically populates the ticket with necessary parts, labor, and checklists. As the status of the repair changes, customers receive automatic updates at every stage, from drop-off to the point when their item is ready for collection, without any manual message typing involved. Each plan includes all notifications, ensuring customers are well-informed throughout the process. Clients can track their repairs, approve estimates, and make payments through an online portal. Designed specifically for independent repair shops, Spekco caters to a wide range of industries, including phones and computers, bicycles and e-bikes, small engines, appliances, jewelry and watches, as well as musical instruments. Subscription plans start at just $29.99 per month for a single location, while the Pro plan, available for $59.99, supports up to five locations and 25 staff members, along with additional features like an online shop, QuickBooks Online synchronization, text messaging, and appointment scheduling. All subscriptions come with a risk-free 30-day trial that requires no credit card upon sign-up, making it easy for shops to test the service. This innovative approach not only streamlines operations but also enhances customer satisfaction, ultimately leading to improved business performance.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Affirm
Yes
Afterpay
Yes
Apple Pay
Yes
Facebook
Yes
Google
Yes
Google Pay
Yes
Hubtiger
Yes
Klarna
Yes
Mastercard Payment Gateway Services
Yes
Stripe
Yes
Integrations
Affirm
No
Afterpay
No
Apple Pay
No
Facebook
No
Google
No
Google Pay
No
Hubtiger
No
Klarna
No
Mastercard Payment Gateway Services
No
Stripe
No
Pricing Details
Free
Free Trial
Yes
Free Version
Yes
Pricing Details
$29.99/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Ikeono
Country
United States
Website
www.ikeono.com
Vendor Details
Company Name
440 Technologies
Founded
2026
Country
United States
Website
spekco.com
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Product Features
Repair Shop
Barcode Support
No
Billing & Invoicing
No
CRM
No
Intake Forms
No
Inventory Management
No
Parts Inventory Management
No
Point of Sale (POS)
No
Repair Tracking
No
Work Order Management
No
