Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
IPFone is a telecommunications provider specializing in cloud communications, internet solutions, and business phone systems tailored for small to medium-sized enterprises. Their extensive offerings encompass services such as UCaaS, VoIP, SD-WAN, contact center solutions, fiber internet, on-site installation, comprehensive training, exceptional customer support, and unlimited international calling. With a commitment to enhancing communication efficiency, IPFone ensures that businesses can operate seamlessly and remain connected.
Description
Newbridge provides a comprehensive UCaaS cloud contact center technology platform that encompasses Omnichannel communication, IVR, Social Media integration, Workforce Management, and office phone systems. Renowned for its cutting-edge innovation, adaptability, and cost-effectiveness, Newbridge collaborates with industry experts and partners to tailor, enhance, and maintain the personnel and processes using advanced SaaS technology. Additionally, for various technological necessities including infrastructure, IT assistance, managed service provider requirements, and cabling solutions, we depend on our reliable partners to guarantee smooth integration and execution of their offerings. This collaborative approach ensures that all aspects of the contact center function efficiently and effectively.
API Access
Has API
Yes
API Access
Has API
No
Pricing Details
17.95
Webex Basic with Unlimited Calling
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
IPFone
Founded
1997
Country
United States
Website
ipfone.com
Vendor Details
Company Name
Newbridge Business Solutions
Founded
2003
Country
United States
Website
newbridgebusinesssolutions.com
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
Yes
Web Conferencing
Yes
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
Yes
SD-WAN
Application Delivery Control
Yes
Centralized Orchestration
Yes
Dynamic Path Selection
Yes
Multi-Cloud Management
Yes
Policy-based Management
Yes
VPN
Yes
WAN Optimization
Yes
Zero-Touch Provisioning
Yes
SIP Trunk
Automatic Fail-over Routing
Yes
Call Data Records
Yes
Caller ID
Yes
Disaster Recovery
Yes
International Numbers
Yes
Multiple DID Options
Yes
PSTN Forwarding
Yes
Toll-Free Numbers
Yes
e911
Yes
Unified Communications
Audio / Video Conferencing
Yes
Calendar Management
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
Yes
File Sharing
Yes
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
IVR
Call Center
No
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
No
Voice Mail
No