Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Your Team Email, SMS and WhatsApp accounts can be shared in a shared Inbox. It is not possible to share an email account login between team members. Helpwise is an easy-to-use shared inbox that allows you to access your team's email accounts such as help@, sales@ and jobs@. It becomes difficult to manage internal and customer emails (billing, hiring, etc.) as the business grows. Then, we make a mistake by sharing email logins between team members. We have experienced the same pain in our previous businesses and gigs. Helpwise is the shared inbox that actually works! We all love Outlook, Gmail, and other great email clients. Helpwise is as simple as these email services. You won't be able to miss them. Each team member will have their own login to access the same email address. No more password sharing! Higher productivity and better security!
Description
Email once united the globe, but over time, it has lost its charm. We are committed to revitalizing it, aiming to enhance email's functionality to match that of contemporary messaging applications. The focus of email should be on human connections rather than advertisements. Navigating your inbox shouldn't feel like a chore, and the act of sending an email should be as swift as sending a text. That’s the inspiration behind Shortwave: to restore email’s enchantment with an elegantly crafted platform that serves everyone’s needs. Create dedicated channels to help your team stay focused on relevant discussions and easily access previous dialogues. Features like instant delivery, typing indicators, and emoji reactions breathe life into conversations among Shortwave users. Utilize @-mentions to alert the appropriate individuals when their input is needed. Shortwave seamlessly integrates with your current Gmail account, allowing you to sign in and streamline your inbox in just minutes. Plus, you’ll have the convenience of inviting your coworkers later on, making collaboration effortless.
API Access
Has API
No
API Access
Has API
No
Integrations
Gmail
Yes
Copper
Yes
Dialpad Connect
Yes
Dialpad Support
Yes
Dropbox
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Integrately
Yes
Pabbly Connect
Yes
Pipedrive
Yes
Integrations
Gmail
Yes
Copper
No
Dialpad Connect
No
Dialpad Support
No
Dropbox
No
HubSpot CRM
No
HubSpot Customer Platform
No
Integrately
No
Pabbly Connect
No
Pipedrive
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Helpwise
Founded
2019
Country
United States
Website
helpwise.io
Vendor Details
Company Name
Shortwave
Country
United States
Website
www.shortwave.com
Product Features
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
No
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
Yes
Whitelisting / Blacklisting
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
No
Ticket Management
Yes
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Internal Communications
App Integration
No
Blogs
No
Chat/Messaging
No
Email Management
No
Employee Directory
No
Event Calendar
No
Newsletter Management
No
Photo Gallery
No
Social Sharing
No
Survey Management
No
Telephony
No
Video Chat
No
Voice Chat
No
Team Communication
Activity / News Feed
No
Audio Calls
No
Calendar Management
No
Chat / Messaging
No
Discussion Threads
No
File Sharing
No
Mobile Access
No
Push Notifications
No
Search
No
Surveys & Feedback
No
Task Management
No
Video Conferencing
No