Average Ratings 2 Ratings
Average Ratings 1 Rating
Description
Your Team Email, SMS and WhatsApp accounts can be shared in a shared Inbox. It is not possible to share an email account login between team members. Helpwise is an easy-to-use shared inbox that allows you to access your team's email accounts such as help@, sales@ and jobs@. It becomes difficult to manage internal and customer emails (billing, hiring, etc.) as the business grows. Then, we make a mistake by sharing email logins between team members. We have experienced the same pain in our previous businesses and gigs. Helpwise is the shared inbox that actually works! We all love Outlook, Gmail, and other great email clients. Helpwise is as simple as these email services. You won't be able to miss them. Each team member will have their own login to access the same email address. No more password sharing! Higher productivity and better security!
Description
Businesses are either trying better email management to deal with client requests or information, or they are trying to ensure that their existing processes for managing email are followed.
By ensuring that all emails are filed centrally, organizations can manage claims, resolve disputes and regain control over project correspondence. They also reduce the risk of losing sensitive data.
Ideagen Mail Manager for Outlook is an email management tool that helps project-based and client-based businesses take control of their emails. We work with companies where email management impacts their ability to manage claims and project disputes, as well as the productivity of their employees.
Email management is all about dispute resolution. You can always rely on emails in court to prove what happened or who said it, and find old emails.
API Access
Has API
No
API Access
Has API
No
Integrations
Copper
Yes
Dialpad Connect
Yes
Dialpad Support
Yes
Dropbox
Yes
Gmail
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
HubSpot Marketing Hub
Yes
Integrately
Yes
KonnectzIT
Yes
Integrations
Copper
No
Dialpad Connect
No
Dialpad Support
No
Dropbox
No
Gmail
No
HubSpot CRM
No
HubSpot Customer Platform
No
HubSpot Marketing Hub
No
Integrately
No
KonnectzIT
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Helpwise
Founded
2019
Country
United States
Website
helpwise.io
Vendor Details
Company Name
Ideagen
Founded
1993
Country
United Kingdom
Website
www.mailmanager.com
Product Features
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
No
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
Yes
Whitelisting / Blacklisting
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
No
Ticket Management
Yes
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
Yes
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No