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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

APIANT
Campaign Monitor
Constant Contact
Constant Contact Lead Gen & CRM
Dubb
Facebook
Google Analytics
Help Desk Migration
HubSpot CRM
HubSpot Marketing Hub
HubSpot Operations Hub
Integrately
Mailchimp
Make
Nectar Desk
Pubble
Sourcetable
Stackreaction
Teamwork.com
Wufoo

Integrations

APIANT
Campaign Monitor
Constant Contact
Constant Contact Lead Gen & CRM
Dubb
Facebook
Google Analytics
Help Desk Migration
HubSpot CRM
HubSpot Marketing Hub
HubSpot Operations Hub
Integrately
Mailchimp
Make
Nectar Desk
Pubble
Sourcetable
Stackreaction
Teamwork.com
Wufoo

Pricing Details

$9.00/month/user
Free Trial
Free Version

Pricing Details

$7 per user per month
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Helprace

Founded

2011

Country

United States

Website

helprace.com

Vendor Details

Company Name

Teamwork.com

Founded

2007

Country

Ireland

Website

www.teamwork.com

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alternatives

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HelpDesk

HelpDesk.com

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