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Description
Effortlessly create dynamic tickets to monitor all customer interactions, complete with timestamps for better organization. Recognizing the distinctiveness of each business, our system allows for personalized service level agreements (SLAs), and the integrated reminder feature helps you maintain punctuality. Our intelligent framework prevents multiple internal team members from addressing the same ticket, which ultimately enhances efficiency. Ensure that your team receives timely notifications regarding SLAs for raised tickets to prevent any delays in resolution. Additionally, keep clients informed about any changes in ticket status to eliminate unnecessary follow-up emails. Elevate your brand’s presence with HelpOnTips by personalizing it with your logo, URL, agents, canned messages, and email templates. You can track ticket progress, assess agent performance, monitor SLA compliance, and analyze request-response times, filtering summary statistics for a comprehensive overview. With Jsimple’s HelpOnTips, you can automate the management of customer inquiries, leading to quicker resolutions and an improved overall customer experience. By streamlining these processes, you not only optimize efficiency but also enhance customer satisfaction significantly.
Description
Uncover the ideal blend where artificial intelligence improves customer service. Introducing a sleek and smart AI-driven ticketing system crafted to enhance efficiency and streamline workflows. Turn your actionable tickets into organized to-do lists within neatly arranged tabs, all while ensuring an exceptional user experience. No more digging through tickets to identify urgent tasks; Userscom highlights essential actions and seamlessly converts them into to-dos, serving as a significant productivity enhancer. Gain clarity in your responses by viewing customer plans, emails, and custom attributes conveniently displayed on the right side of each ticket for more tailored interactions. Additionally, easily embed our contact form on your website to manage inquiries through our user-friendly dashboard. With the ability to integrate our API into your current forms, you can effortlessly send responses to your Userscom dashboard, further simplifying your workflow management. This system not only saves time but also elevates the quality of customer support you can provide.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$15 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Jsimple
Country
United States
Website
www.jsimple.com/product/HelpOnTips.html
Vendor Details
Company Name
Userscom
Website
userscom.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
