Zence Ticket Management Description
Always deliver an extraordinary customer experience
Zence Ticket Management allows you to manage, categorize & prioritise customer communication across multiple channels.
Provide multi-channel support
Streamline all customer conversations in one place. Tickets can be accessed through the brand's social media, email and call communications.
Access 360deg customer view
Before you begin a conversation, know your customer. Consider their previous interactions with your brand. View their information and preferences in order to offer tailored solutions
Prioritise tickets and escalate them
Ensure your customers receive the right support at the correct time. Automatically escalate tickets based on urgency and category to provide timely support
Save time by using canned responses
Pre-drafted response templates will ensure consistency in tone. Add a personal touch to templates as needed
Zence Ticket Management Alternatives
Ticket Evolution
The ticket API and marketplace connects fans to sellers, buyers to sellers, and all parties in between. We'll sell your tickets if you have them. We have tickets for you. You're also in the right place if you are just starting to get involved in the ticketing business. Ticket Evolution was started by brokers for brokers. Although we have expanded beyond our roots, we will always be broker-friendly. To sell your inventory quickly, you can tap into our ticket API and deal wholesale on our exchange. Customers and investors will increase the value of your brand. Integrate our ticket API into your website to include a live ticket feed. You can then use our self-service portal and purchase tickets from our exchange. Best of all, you will never need to deal with a supplier ever again. Start here if you want to be a part of the ticket market. We offer total access to our ticket inventory, a customizable ticket API, full-service customer support, and real-time payments.
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Infizo Desk
Infizo Desk is the leading software solution for incident management. Manage and prioritize help desk tickets seamlessly with the latest features, such as intelligent ticket assignment and automated categorization. These features are designed to maximize operational efficiency and minimize response times. Our sophisticated ticketing software allows you to efficiently track and manage help desk requests, ensuring that every issue is resolved promptly, increasing customer satisfaction. Assign tickets to certain user groups or individuals. This simplifies ticket assignment and ensures accountability for every action taken. Convert incoming emails to help desk tickets automatically, allowing seamless creation and integration of email communication. Set service level agreements for ticket response times and resolution. This will ensure prompt and efficient support.
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Service-Run
Support Center Solution. Manage your simple and efficient helpdesk. Helpdesk. Collaborative ticketing is a powerful tool. You can prioritize, categorize, assign, and assign tickets to the appropriate agents. This will allow you to leverage the power of the entire organization to deliver customer satisfaction. Give your customers the support that they require. Your customers will appreciate a flexible and responsive interface. Simple admin panel. A simple admin panel that allows you to manage your tickets. Responsive design. Service-Run is responsive. It looks great on desktops, phones, and tablets. E-mail notification. Notify your customers via e-mail. Ticketing systems can be used to support and assist you in dealing with any issues/incidents within your organization. They manage the incidents from the time they are captured until their resolution. A ticketing system can be used to manage incidents by systematically capturing tickets and correctly categorizing them.
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Advanced TALENT
We offer the best in ticket management software and eCommerce software for the UK as well as international sports industries. Contact us if you are looking for a flexible, futureproof solution to manage your ticketing needs. Our ticketing solutions are mobile responsive, meaning that the site adapts to any device, be it a tablet, a smartphone, or a PC, that your customers use. This allows them to purchase tickets from you no matter where they are. Our focused commerce platform is specifically designed for clubs and venues. It offers a seamless, reliable, and fast experience for your supporters when they purchase tickets online, in-store, or at the ticket office. It gives you peace of mind knowing that all your customer's purchasing needs are being met. You can also access your customer data through the TALENT engine to profile and engage more closely with your fans with targeted, tailored communications.
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Easyrewardz
Year Founded:
2002
Headquarters:
India
Website:
www.easyrewardz.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
24/7 Live Support
Online
Zence Ticket Management Features and Options
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