Cx Moments Reviews

Cx Moments Description

Get instant insights from customer conversations. Find out what is most troubling your customers and what is the biggest threat to your business. You can quickly categorize and trend 100,000 customer support tickets, tickets, and live chats in just a few steps. Manually tagging tickets is tedious and unreliable. Customer Service agents often fail categorize important details of customer questions. They may leave as many as 60% of your support tickets untagged. Cx Moments AI tags tickets faster than agents, regardless of how complicated or granular your categorization. We can also apply new tags and categories to your entire ticket history. Cx Moments automatically summarizes customer queries by region. You can now show each Department which customer issues they have. You can see which contact drivers are trending up, and what areas need special attention. Find out which areas your agents have the most difficulty with and what training may be required.