Alternatives to Userscom

A neural engine that is lightning fast for next-generation software development and customer support. Bring the power of LLMs to rebuild your relationship. The auto route, collaboration, and triage are used to solve customer problems in real time. Modern AI can elevate your support team and help you deflect customer questions. Connect your development teams to the impact of their sprints. Get feedback on product improvements and triage customer signals. One shared view for software development and customer support. Live chat, support tickets, and engineering issues all on one platform. Custom objects, views and more allow you to personalize your experience. Extend your experience using APIs and Webhooks. Automate your own workflows, test them, deploy them, and then publish them. Map your work, customers and product data into one system. Modern stack with cloud-native scaling for millions of users. Text, audio and video in real-time and consumer grade. Enterprise-grade compliance and security.

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

Cleverly is your super agent. It assists with real-time triage, intelligent automation, manages knowledge bases, and provides friendly customer service. Intelligently classify, prioritize, and route tickets based upon customer intents. This is possible with the help of over 100 labels. 90% accuracy in ticket classification You can classify in one language, and use that to leverage classification across 12+ languages. Your internal procedures, macros, and FAQs database should be kept up-to-date and accurate. Recognize knowledge gaps and increase knowledge coverage rates. Automating common queries can reduce manual work by reducing deflection rates of 20% to 60%. Agent productivity can be increased by providing the right information at the right moment. The AI and pre-trained models provide a 20% reduction in deflection rates with minimal setup. Integration with your CRM or help-desk is seamless. Dynamic forms that automatically collect the relevant information.

SupportLogic was designed for B2B support. It is simple to deploy and provides a significant return on your investment within a few weeks. SupportLogic integrates seamlessly with your existing systems of record as a cloud solution. The SupportLogic applications can be turned on immediately to start generating actionable insights. SupportLogic is a force multiplier for your CRM/ticketing systems, unlocking actionable insight from unstructured data around support interactions. SupportLogic is committed to security. SupportLogic ensures that your customer data is secure and protected, from your own private cloud deployment to strict security and privacy measures. Find cases that have breached SLAs or customer sentiments. You can create custom case lists using NLP signals such as predicted escalate.

Turn your content into a copilot AI you can trust. Answer questions from users, sales, and support based on your own knowledge. Add Inkeep in less than 10 seconds to your website, app or community. Use our APIs for your own UX and copilot. Focus on new questions and save hundreds hours for your support team and engineering team. Our AI assistant offers rich citations and admits when it is wrong. It also stays on topic. Add useful links to your support channels, or create a ticket directly from the chat. Get insights into where users get stuck and what they ask for. We are also very concerned about the end-user experience, zero-effort onboarding and actionable reporting. Our product and team were built to deliver the best-in class experience. Content and product teams use insights to prioritize content and product improvements that address root causes of questions from users.

Unify your omnichannel platform with AI to deliver personalized and tailored experiences. Identify new opportunities and convert visitors to deliver customer satisfaction. Your ticket to hassle free tech support. A lot of customer questions but in an organised way. Chat your way to a successful business! Live chat allows you to connect with your customers 24/7 in real time. Engage your customers better. Let your customers find the information that they need about your product or service by letting them search for it themselves. Upload articles that relate to tips, tricks and how-tos. Also, include relevant video links and other sources of information. Say "Hello" to your best friend. Instantly respond to customer questions, even when the support team is not present. Create your own chatbot by dragging and dropping the conversational interface.

Gleen AI is a generative AI/ML that works with GPT-4 in order to maximize the accuracy of all generative AI answers. Your customers want action, not idle chatter. Gleen action chat bots can be configured in a way that they perform any action for your customer within the context of a generative AI conversation. Gleen AI can easily gather information from diverse sources, such as your help desk answers and community discussion boards. Gleen AI can be updated with just one click. Gleen AI crawls multiple sources of knowledge for your company in as little time as 2 hours. Gleen AI can be integrated with your help desk or deployed on your support channels. Gleen AI can be used to monitor consumer feedback, documentation inconsistencies, and update knowledge as the company grows. Use Gleen AI for greeting visitors, answering questions, and setting up appointments and demos.

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

AnswerWise, an AI layer that provides customer support, is extremely simple and helps deflect common support questions while providing seamless support for customers. AnswerWise allows customers to submit their questions via the widget on your product dashboard. AnswerWise uses machine-learning to understand the customer's question and find the most relevant answers from your knowledge base. Customers can browse the suggested articles and, if they find the answer, they can either indicate the same or submit a new question. Customers can still contact the support team via email or chat if they have any questions. AnswerWise integrates directly with popular customer support/helpdesk/live chat softwares to sync knowledge bases and handoff support tickets. Transform your customer service to make it more AI-first. This will allow you to prioritize deflection and provide seamless customer service.

Hire our generative AI agent to give your customers an unforgettable experience. Trusted by large enterprises and high growth startups. 100% generative actions and responses, without the need for complex decision trees or canned answers. Integrations that require no effort to your existing tools or data sources. Maximize AI's potential by leveraging your knowledge bases, workflows, and APIs. AI assistants can be used to boost your team's productivity by automating mundane tasks. They also learn from the agents they interact with. Identify themes, identify anomalies, and unlock yourself with your valuable conversations. Turn your support operation from a cost center to a revenue generator and scale revenues without increasing headcount. Decagon's Production Services are hosted by leading cloud infrastructure providers such as Amazon AWS. Amazon's Virtual Private Cloud is used to protect our network perimeter, in addition to web app firewalls and regular vulnerabilities scanning.

PrimeCX is a chatbot built with AI that can be used to improve customer service, streamline lead generation and schedule appointments. PrimeCX is designed for brands who want to provide instant, accurate 24/7 customer service. It allows companies to automate 80% of routine questions, reducing the need for extra support staff. The platform integrates seamlessly to customer data and allows chatbots to provide precise, context-aware responses tailored to the user's inquiry. PrimeCX chatbots also support continuous engagement with customers, enhancing their experience and improving conversion rates. These chatbots can be easily deployed by businesses without coding. This makes it a useful tool for non-technical team members who want to automate key business functions and elevate customer interactions. A good support bot should be able respond to customer questions instantly and accurately about your brand, policies, products, etc.

Wizr.ai, a pioneer of AI-powered customer support solutions, transforms customer support through intelligent automation. Wizr.ai was founded in 2023 by Sirish Ksaraju, CEO, and Rajesh Pdinjaremadam, COO. Wizr.ai provides cutting-edge AI tools to enhance customer satisfaction, efficiency, and experience. Our core products are CX Control Room which uses customer sentiment analysis to provide proactive insights and CX Agent Assist which provides real-time assistance for agents. CX Auto Solve automates routine questions, handling up to 45% of common issues, to boost productivity. AI Studio allows businesses to create custom AI workflows tailored for their needs. Wizr.ai streamlines ticket management through automated ticket tagging, which allows for faster categorization & priority by content analysis. Our solutions are a generative AI platform for customer support that drives seamless automation, predictive insight, and stronger customer retention. This positions businesses for long-term growth!

Keep your service teams organized and your customers happy by knowing which support tickets need immediate attention. Y Meadows will automatically collect information from different systems, eliminating the need to have service agents jump from one system to another. Let Y Meadows handle the simple tickets, so you can concentrate on the more complex ones. Machine learning models can be trained to read and understand messages using your terminology. Y Meadows AI integrates with your internal systems and any ticketing system. Use branching logic to perform simple and complex actions across multiple systems. Automated journeys that require 100% accuracy can be supervised with human review.

Automate support and increase engagement with our AI-powered WooCommerce Chatbot! Automated Customer Support Tohju AI Chatbot offers 24/7 customer support by answering common questions instantly and accurately. This will ensure that your customers get timely assistance even outside of business hours. Cart abandonment will be reduced and customer satisfaction will increase. Upload documents, and your chatbot will answer any questions. Personalized Shopping Experience The chatbot uses AI Agents to provide personalized product recommendations based upon user behavior and preferences. This not only improves the shopping experience, but also increases conversion rates and order values. No Coding required for Easy Setup Integrate Tohju's AI Chatbot into your WooCommerce store easily without any coding experience. The setup is simple and easy, allowing you start benefiting from AI driven interactions immediately.

Support requests can be handled where your team and users are most comfortable. Let your teams work wherever they feel most comfortable. Torvalds tracks In-App/Email/Slack/Discord and forums to centralize knowledge while allowing your team to interact where your customers are, without having to switch between apps. Torvalds AI Assist allows you to tweak AI generated answers, and keeps your supporters at the wheel. Your team can edit and review responses before sending them to your customers, or Torvalds will auto-answer. Streamline collaboration between your technical support, engineering, and customer success teams by keeping chat-based and ticket-based support in sync. Torvalds triages your issues for you with its shared omnichannel inbox, so that you don't miss a beat. The bi-directional sync makes sure that conversations don't get lost in the app, Discord or Slack, Github, or your team's favorite ticketing system like Zendesk.

Create, manage, and host intelligent documents that respond to user questions in real-time, enhance user engagement, and promote self-service. Our intelligent Q&A feature allows you to quickly create user manuals and lets your users find answers immediately. Create FAQs quickly and let our intelligent chatbot answer common questions. Use the private workspace for your daily notes, to-dos, and much more. Use the Q&A feature to make it interactive and comprehensive. Create beautiful product documents for your users and stakeholders. Our smart, instant answer widget will improve comprehension.

Our AI-powered tool allows you to respond quickly and efficiently with all your comments. You can access comments on your advertising from any of your accounts. Keep in touch with your community by liking their comments. Respond to as many comments on your videos as possible. Responding to your audience creates a more intimate community and encourages interaction. If your audience is interested in your product, a quick response will increase your chances of conversion.

Twig semantically analyses your documentation, knowledge bases, support tickets, and past support tickets. Reduce costs by 30% and answer complex customer questions. AI models are trained using publicly available data. You can increase productivity and decrease variance in support quality. Twig is an AI layer which works on top your existing customer support applications. Twig improves customer service by allowing support agents to respond faster and more effectively to customers. To make every support agent a star, we use the most recent AI. AI scans all documentation, knowledge bases, support tickets, and other documents to recommend a response. Citations let you know that the response was accurate and increase trust. AI learns from agents to improve its performance. Every CX organization must improve agent productivity and maintain high-quality CSAT. Higher standards for response quality. Agents are able to spot potential risks in their responses.

SuperSupport transforms the customer service experience by resolving issues automatically, providing intelligent assistance to agents, and generating rich insight from every conversation. SupperSupport AI Agents enable your customers to solve problems, get answers, and take actions through a natural conversational experience. Conversations from all channels, including phone, email, and webchat are routed directly to your inbox, making it easier to prioritize and resolve issues. SuperSupport combines AI intelligence with human expertise to enhance your interactions, break down communication barriers, and unlock unparalleled productivity while delivering exceptional satisfaction. Intelligent and collaborative ticketing allows you to track, resolve and analyze customer issues. This ensures that critical conversations and customer concerns will never be lost again. SuperSupport allows you to automatically resolve customer issues through AI agents who take action.

Stylo AI is an AI that helps you decide where to spend your time to improve customer experience. This results in happier customers, more productive employees and lower churn. Stylo's mission is to make sure every customer-impacting decision is supported by evidence. Every interaction gives us critical insight into the actions that should be taken. We created next-generation Artificial Intelligence to analyze all customer information, including email, support tickets, salesforce notes, etc. You can become the hero of your customer by understanding their thoughts and gaining efficiency like never before.

AI-driven support allows you to provide personalized, instant answers, which will make your customers feel valued, understood and appreciated, increasing their satisfaction and loyalty. Reduce operational costs with round-the-clock customer support. Your team can focus on complex issues, while AI takes care of routine queries. Streamline workflows through automated ticket management, AI recommendations in real-time, and much more. This will boost productivity and response time to drive more revenue. CX Genie's AI-driven solutions allow you to scale your support capabilities as your business grows, without compromising service quality. CX Genie's mission is to make AI available for everyone in just a few simple clicks. Replaces multiple tools by a single integrated platform. Customize solutions to meet your unique business requirements. Use advanced AI to provide smarter, faster and more accurate customer service.

Inline Help is the ultimate proactive solution that anticipates customer questions and answers them before they ask. By seamlessly integrating your knowledgebase with Inline Help you can unlock the power of a dynamic AI assistant in your app that generates content tailored specifically to your users needs. Our innovative 'Explain this' feature allows users to access instant, real time explanations within your application. This enables them to find answers quickly without having to leave their workflow. Interactive tooltips offer additional guidance and ensure a smooth, intuitive user experience. Our chatbot is available 24/7 to answer any questions users may have. This reduces the need for human interaction and streamlines support processes. Efficient ticket management ensures customer inquiries are dealt with promptly and effectively.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

Ducky uses tools like Slack, Notion, & Jira, to help support agents find and respond to the right information in seconds. Ducky uses AI to search internal knowledge sources like Slack Notion Jira Google Drive Confluence Airtable Airtable Google Drive Jira Jira Jira Jira Jira Jira Jira Jira Jira Jira Jiri Jira Jira Jira Jira Jira Jira Jira Jira Jira Jirra Jira Jira Jira Jira Jira Jira Jir Ducky creates responses in your brand's voice to answer customer questions. This ensures personalized and consistent communication with every customer. Connect to any knowledge base or support platform. You have incredible support agents. Ducky helps them work faster and more efficiently. Support agents are vital to your business. Ducky automates AI to help customer support teams be at their best. Ducky helps them to find answers faster, while reducing frustration. Ducky helps your agents help customers more accurately, leaving them as happy as a duck on water.

Intelligent AI-powered customer service representatives anywhere. The cloud-based interactive virtual assistant is built utilizing the NVIDIA Tokkio Customer Service AI workflow. Interactive avatars can see, perceive, intelligently speak, and provide suggestions to enhance the customer experience. Are you serious about creating interactive avatars in the cloud? Want to see the Tokkio demo? Please join our Tokkio Early Access Program to share more about your use cases. Please register or login using your company email to help us evaluate access. Please be patient as we expand the program. NVIDIA Tokkio uses Omniverse Avatar Cloud Engine, a suite cloud-native AI services and models that makes it easier to create and customize lifelike digital assistants and virtual humans. ACE is built upon NVIDIA's Unified Compute Framework.

EdgeTier empowers a new generation to achieve the impossible: dramatically improve efficiency, transform agents into superstars and make the unknown visible, with a near-magical ease. Improve customer experience by responding to changes and trends in real-time, rather than after they have occurred. Real-time alerts on important changes in customer conversations. Allow your team to focus on what they do best - engaging customers. Let AI organize, categorize and tidy up each conversation. Improve your team's effectiveness by coaching them and improving their performance with each interaction. Stop relying solely on spot checks. Get a true picture of each team member's performance in ALL of their conversations, all the time.

The world's first generative AI can create anything you imagine. Prepare yourself. Einstein GPT is now in the chat. AI-generated emails and conversations can be tailored to each customer interaction based on your real-time information. Boost your productivity by integrating insights from sales, service, marketing and commerce into your work flow. No data scientist needed to create new experiences with low-code tools. Conversational intelligence can help sellers to move from prospecting to closing, forecast accurately using real-time data and accelerate the time to closure. AI integrated directly into your CRM allows you to deliver personalized experiences and save valuable time. Service GPT offers everything you need to scale up and deliver immediate value. Personalize engagement and grow relationships and revenue using real-time insights. Orchestrate intelligent journeys and make timely suggestions.

AnswerGPT™ is the generative AI Answer Engine that will revolutionize your customer service team. It will help you to improve CSAT and support costs, while enabling faster resolutions. Transform your domain enterprise expertise into dynamic answers. By surfacing contextualized information, your team can quickly resolve problems, improve response quality and keep your customers satisfied. Deflect common cases automatically, group similar cases and focus your team on high-value items. AptEdge integrates seamlessly with all your apps. AptEdge integrates with all the apps you use, including knowledge bases, ticketing tools, issue tracking tools CRMs, code repositories and collaboration tools. We have everything covered. Give your sales team an edge. Keep your developers focused on writing code. Help your product teams streamline their product optimization. Empower your agents as instant experts. Get full visibility on trending issues and stay ahead of them.

Engage, convert, and retain customers using the touchpoints that they prefer. Multilingual AI-powered self service that understands customers' intents. Automatically localize your language to match the preferences of your customers. Customers can instantly get answers to their questions and concerns. AI-powered self service converts booking, refund, or purchasing requests into a place order. No need to contact an agent to cancel or complain about products. Let your team get on with the important things and free up time for repetitive tasks. Keep track of all aspects of your current operations, including sales, marketing, and customer support. Get a complete view of workflow and analytics for business users by supporting them with the management dashboard and analytics. All live conversations across channels can be managed by live agents from one unified desktop.

CoSupport AI enhances your support operations by automating workflows, accelerating response times, and revolutionizing data analysis for informed decision-making. With our patented AI technology, CoSupport AI delivers solutions that are faster, more precise, cost-effective, and secure, promoting business growth and revealing valuable data insights. Our suite of CoSupport AI products is crafted to improve customer support and provide actionable data insights. CoSupport Agent is an AI assistant that generates immediate reply suggestions. CoSupport Customer is a fully autonomous AI chatbot offering highly accurate, human-like interactions. CoSupport BI serves as an AI business analyst, delivering insights, recommendations, and analytical conclusions based on your company’s data.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Conversational Customer Engagement powered with AI CX channels that are automated and agent-assisted. Self-service has been shown to reduce customer contact by upto 50%, increase engagement, and improve customer satisfaction. Synthetix's intuitive AI-powered FAQ self service software is a quick, efficient and convenient way for customers to find answers and navigate FAQ content. Customers can type naturally-worded questions and save valuable resources from your customer support team. A Synthetix FAQ Chatbot (or Virtual Agent) is the new paradigm in customer engagement. It can help customers find answers and generate new revenue, as well as answer their questions. Our AI-powered chatbot technology does not wait for customers to contact us. It provides help and assistance right from the moment they interact.

Snoooz AI will send personalized responses when you are out of the office and automatically loop backups into urgent conversations to ensure that nothing falls through the cracks. Send personalized responses to high-touch customers, and reduce onboarding delays with backup CSMs and AMs. Sales reps can improve prospect engagement, reduce time to quota and close more deals by involving them in the action of high-value emails. While ensuring that your customers are well looked after, you can improve your employee's experience by encouraging them to take time off. Assign team members to backups either manually or using Snoooz’s advanced round-robin algorithms. Copy them onto the OOO responses. Snoooz will automatically create coverage plans, complete with notes and action points, and share them with backups. You can use rules to segment incoming emails, so that you can customize your responses for each customer segment. Respond intelligently to incoming email based on sender and sentiment.

Thankful's AI agent is trained and tailored to your business. It works seamlessly within your existing helpdesk and can resolve large volumes of customer questions via email, chat, SMS and in-app channels. Thankful's AI agent is able to understand, connect with, solve, personalize and inform. It's able to deliver a human-like service experience, but with machine-like speed, expertise, and scale. Thankful's agent assistance provides AI intuition for human support staff. It saves them time and effort by collecting all relevant information and suggesting next steps. Every customer problem can be solved by the brand using real-time data, reports, and alerts.

The first hyperautomation platform that integrates with any ITSM tool. This allows you to discover and act on real-time insights, speeding up ticket resolution and reducing costs. Swish.ai hyperautomation platform analyzes, automates and predicts the best course, then routes to the best-matched agents. Swish.ai analyzes your ITSM ticket data to build and inform dynamic AI models that provide insights about your unique environment as it changes. Swish.ai's unique solution goes beyond NLP to help you understand your company's lingo. It helps to understand each ticket issue and determines the best next action on the spot. After tickets are correctly classified, the platform evaluates real-time variables and assigns them to the most qualified agents. We also provide reference materials to ensure that agents have all the information they need to resolve the ticket without rerouting it or pausing it.

OneTone.ai Automated Supervisor is used by hypergrowth companies like Bonami, Twisto Expan.do Sanasport, and others to monitor 100% of customer communications. This allows them to identify issues that lead to customer and revenue losses. OneTone.ai is an AI-powered tool that automates the quality control of all written communications with customers. By using OneTone.ai you can: Save up to 50% of the time of your CS & QA leaders and supervisors. Compare the quality of your agents within a minute, based on data collected from 100% of their conversations. - Replace manual review and improvement (feedbacks) by your customer support agents with an automated AI solution. Get a comparison of the quality of all your multilingual agents. OneTone.ai monitors such issues as: - Missing CTA (Call-To-Action, e.g. Not added link to the products, no solution provided etc. - Negative tones, vulgar words, arguing, spelling mistakes, Company Code errors

You can improve your customer experience and reduce support costs by between 30% and 50%. Customers don't have to leave the page in order to receive smart, instant answers. AnswerDash AI predicts the needs of users and presents Q&A that's contextual to the page or personalized to them. Your customers can now get instant answers without having to submit a ticket or start a live chat. Based on user profile and webpage content, predict user queries.

We train our AI by using your knowledge centre, website, etc. Caffeinated can respond to a client's question based on the responses your team has given in the past. Our AI is constantly learning and adjusting, based on the knowledge center, support policies, tickets and more. Caffeinated tags tickets based on customer sentiment and issues, eliminating manual data manipulation. You can also find out how long it takes to resolve a ticket, the average first response time, and much more. Our AI suggests the Macro that is most relevant to the customer's query. Our AI works across all channels, be it email, chat or sms. Data is the lifeblood of our business and we guarantee you will see results, or your money back.

Complete conversational AI toolbox for customer service teams to provide top-notch service to their clients. Smart AI chatbots – to automate repetitive customer service calls with smart visual chatbot builders, and increase the productivity of your human team. Live chat CRM - Manage all your channels (websites, Facebook, SMS, and Telegram) with one chat app. You can also track the history of every customer communication. Conversational intelligence - To find the right words to communicate with every customer, increase sales, and increase CSAT using conversational AI. Analyze conversations to predict conversions, and reach out pro-actively. We believe that friends don’t need support tickets in order to help each other.

Maven's generative artificial intelligence can transform your customer experience without requiring a complex setup. Answers even the most difficult questions with truthful answers. Can ingest all types of structured and unstructured data. It integrates easily into your knowledge management and ticketing system, and has advanced security and compliance standards. Forget bot frustrations, and manual decision trees. Maven is more than just a ticketing system or a chatbot. It's an integrated generative AI native system designed to transform customer support without any headaches. Our generative AI solutions provide accurate answers, personalize user interaction, and take actions across the entire support process. AI help desks, conversational chat agents, and AI help desks can empower customers to find what they are looking for, wherever they may be. AI knowledge search and copilot assistants will empower human agents to offer the best proactive support.

Finally, AI can support customer service tickets better than real agents. Bring a new level of service to your retail. Tymely integrates into all your systems, and uses Generative AI for end-to-end handling of the most complex customer service queries (email and chat), including initiating refunds, exchanges, coupons, and any other actions that agents take. Tymely's experts check each AI response in real time before it is submitted. This results in better-than-human-level accuracy, while keeping the low-cost and high-speed of AI, 24x7. Our native English-speaking experts in customer service verify each AI-generated answer and add a human touch. This ensures that your customers receive the high-quality and empathetic support they desire. Surprise your customers by providing a timely service 24 hours a day. We guarantee a First Resolution Time of 20 minutes on average.

In Brief : Brainwave automates customer service and can resolve over 70% of inquiries. Our solution automates text based responses and actions. ❌ Problem Support requests can be overwhelming, particularly for B2C/B2B SaaS companies, e-Commerce and Marketplaces, as well as FinTech firms. You probably have a growing number of support tickets. Your current bot, like Intercom or Zendesk only addresses 30% of issues, even after extensive training. This is a time-consuming and costly situation that leads to frustration and customer dropouts. ✨ Our Solution Our Automated Answering Bot - Increases your bot's efficiency by 2 to 3 times, increasing containment by 70 to 90%, by learning from your FAQs and website. - Provides accurate answers to ensure customer satisfaction. - More advanced than a simple search for embeddings in GPT. Our proprietary model automates, executes and collects actions such as collecting leads or booking meetings

ioni is an AI-powered ticket assistant designed to enhance customer support productivity. With its integration capabilities, ioni seamlessly connects with various sources of information, such as databases: knowledge bases, CXM tickets, PDFs, and CSVs, etc. This enables IONI to deliver highly accurate responses, ensuring a higher level of client satisfaction.

Intellecta uses GPT models and is trained using your company's data to respond to customer questions across multiple platforms, including chat, social media and email. Intellecta will enhance your social media presence, by automatically liking and replying to comments, DMs and flagging and removing negative remarks to protect your brand and ad spending. Get real-time insights into your social networks, emails, and chats to better understand your customers' interactions with your brand. This allows you to identify trends and problems early. You can stay ahead in customer engagement. Intellecta allows manual input. Users can upload documents or enter data directly to improve customer support and knowledge integration.

WebAgent.ai is a platform that allows you to create AI-powered chatbots without coding, improving website customer service and engagement. Users can train chatbots using uploaded documents or website data to ensure accurate responses to unique questions. The platform allows customization of the appearance to match company branding. Chatbots are programmable with specific instructions for tailoring interactions to customer support, sales or onboarding. Conversations are recorded for future insights that can be used to refine strategies and improve product development. The chatbot also facilitates lead generation, by collecting contact information and providing context to the conversation. WebAgent is also a knowledge base that streamlines access to company information.

Arcos's onboarding is like that of a human, but it takes a fraction the time. Arcos will read your knowledge base and then connect to your existing systems and software seamlessly. Arcos integrates Outlook and answers customer questions and FAQs based on what he has learned from your documentation and knowledge base. This allows your team to tackle more complex issues. Arcos integrates with the software and systems that you use today, allowing you to automate tasks and sync data across apps and platforms.

We help customer service representatives quickly and efficiently create responses to messages. Our platform streamlines this process, allowing representatives to create responses quickly and efficiently. This saves them time. Caden will take your customer service response game to a new level. You can save time by training the program to respond in your style simply by replying to many emails. Caden's customization options let you make it your own, whether you want it to be professional or have a little personality. Caden AI, an amazing tool created exclusively for customer service/support agents, aims to revolutionize email communications. Our innovative platform combines email templates with artificial intelligence to generate intelligent replies for incoming messages if templates are not available.

TheLoops is a powerful platform that provides actionable insights to CX teams. It uses GenAI and prediction to increase the productivity of your team. Get real-time predictions, trends, sentiments, topics, and more with one AI platform that is easy to use. Say goodbye to manual data dumps, multiple point solutions and the need for data engineers. TheLoops, powered by GenAI, gives you dynamic next-best recommended actions, autoclassification, summary and more to supercharge the performance of your agents. Mission Control allows managers to be aware of what is happening at all times. 100% QA coverage. SOC II and HIPAA compliance. Integrations with Intercom Zendesk Kustomer, and more. Plus, manual QA is available if needed. Learn more about TheLoops Auto QA and its built-in coaching.

HelpBar allows users to navigate your product and launch other "actions", all from within your product. This helps them find answers and achieve success faster. AI answers will help users find the exact information they are looking for without having to switch tabs. HelpBar makes it easy to navigate your app. Allow users to learn quickly and get their work done faster. Keep users in the app while they use their favorite tools. Launch Loom videos and interactive demos. Share Figma prototypes.

Allow your customers to solve problems, get answers, and take action by delivering a natural conversational experience. Deploy a AI agent who is always available, empathetic and aligned with your brand voice and tone. Help customers with their most complex issues - whether it's an exchange or a subscription update. Use analytics and reporting tools to improve your customer experience. Sierra's conversational AI allows your company to create an AI agent that's personalized to your business. Imbue your agent's identity with your company policies, processes and knowledge. This will ensure that your agent represents your business to the fullest. Set goals to help your agent find the best solutions. Create guardrails so they stay on track and in line with your policies. Conversational AI doesn't just mean answering questions. With Sierra, your AI agent is able to take action.